In response to a need expressed by several practices in our region, Practice Support (Lara Dickerson, MHA, BA and Leslie McDowell, DNP, ANP-BC, RN at Northwest AHEC) created an on-demand learning module entitled, “Managing Difficult Patient Situations”. The learning module offers 1 credit hour and registration is FREE.
The module has garnered 511 registered learners since its release in January of 2024, from all corners of North Carolina and beyond! The diverse crowd represents ten different states (AK, CA, GA, MI, MN, OH, OR, SC, TX, VA) and included representation from 96 counties in NC.
This learning module was also incorporated into a Workplace Safety Toolkit produced by the American Academy of Ambulatory Care Nurses for its membership in June, and now reaches a national audience of nurse leaders and educators.
Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.
GThis is a self-paced, interactive online module that can be completed from your laptop, tablet, or smartphone.
Objectives
- Recognize how your own behavior impacts a crisis.
- Identify and respond to challenging patient behaviors.
- Describe safety intervention strategies that minimize harm.
Speakers
- Leslie D McDowell, DNP, ANP-BC, RN, QI Specialist/Instructional Designer
- Lara Dickerson, BA, AAS, Quality Improvement Specialist
