---
title: Managing Difficult Patient Situations - Get 1 credit hour, no cost to you!
description: Learn how to manage difficult patient situations in healthcare settings with this free online course. Get practical tips and strategies to handle angry and aggressive behavior effectively. Register now for 1 credit hour.
image: https://go.northwestahec.wakehealth.edu/hubfs/AdobeStock_250650607.jpeg
---
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# What's New at NWAHEC
## [Managing Difficult Patient Situations - Get 1 credit hour, no cost to you!](https://go.northwestahec.wakehealth.edu/blog/managing-difficult-patient-situations)
Feb 16, 2024, 12:24:00 PM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/blog/author/brooke-kochanski)
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Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.
[**G**](https://northwestahec.wakehealth.edu/courses-and-events/73063?utm_source=campainger&utm_campaign=campaignertest&utm_medium=email)[**et started today**](https://northwestahec.wakehealth.edu/courses-and-events/73063?utm_source=campainger&utm_campaign=campaignertest&utm_medium=email)**!**
*This is a self-paced, interactive online module that can be completed from your laptop, tablet, or smartphone.*
### Objectives
- Recognize how your own behavior impacts a crisis.
- Identify and respond to challenging patient behaviors.
- Describe safety intervention strategies that minimize harm.
### Speakers
- Leslie D McDowell, DNP, ANP-BC, RN, QI Specialist/Instructional Designer
- Lara Dickerson, BA, AAS, Quality Improvement Specialist
### Audience
Clinical, clerical, administrative and support personnel in healthcare settings, especially those in outpatient ambulatory care.
### Available Credits
1 Hours Contact Hours
1.0 Contact Hours from Northwest AHEC
[REGISTER NOW](https://northwestahec.wakehealth.edu/courses-and-events/73063)
[](https://cta-redirect.hubspot.com/cta/redirect/7413846/ffd44ada-4622-4daa-9be6-68f027a0e593)
Tags: [behavioral health](https://go.northwestahec.wakehealth.edu/blog/topic/behavioral-health), [patient care](https://go.northwestahec.wakehealth.edu/blog/topic/patient-care), [practice management](https://go.northwestahec.wakehealth.edu/blog/topic/practice-management)
#### Written by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/blog/author/brooke-kochanski)
Marketing & Communications Specialist at Northwest AHEC
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- [hrsa (2)](https://go.northwestahec.wakehealth.edu/blog/tag/hrsa)
- [human service (2)](https://go.northwestahec.wakehealth.edu/blog/tag/human-service)
- [insurance (2)](https://go.northwestahec.wakehealth.edu/blog/tag/insurance)
- [leadership (2)](https://go.northwestahec.wakehealth.edu/blog/tag/leadership)
- [masculinity (2)](https://go.northwestahec.wakehealth.edu/blog/tag/masculinity)
- [medications (2)](https://go.northwestahec.wakehealth.edu/blog/tag/medications)
- [memory (2)](https://go.northwestahec.wakehealth.edu/blog/tag/memory)
- [milestone (2)](https://go.northwestahec.wakehealth.edu/blog/tag/milestone)
- [ncna (2)](https://go.northwestahec.wakehealth.edu/blog/tag/ncna)
- [physicians (2)](https://go.northwestahec.wakehealth.edu/blog/tag/physicians)
- [population health (2)](https://go.northwestahec.wakehealth.edu/blog/tag/population-health)
- [race (2)](https://go.northwestahec.wakehealth.edu/blog/tag/race)
- [radiology (2)](https://go.northwestahec.wakehealth.edu/blog/tag/radiology)
- [rba (2)](https://go.northwestahec.wakehealth.edu/blog/tag/rba)
- [resource (2)](https://go.northwestahec.wakehealth.edu/blog/tag/resource)
- [social justice (2)](https://go.northwestahec.wakehealth.edu/blog/tag/social-justice)
- [support staff (2)](https://go.northwestahec.wakehealth.edu/blog/tag/support-staff)
- [women's health (2)](https://go.northwestahec.wakehealth.edu/blog/tag/womens-health)
- [#syphilis (1)](https://go.northwestahec.wakehealth.edu/blog/tag/syphilis)
- [AI (1)](https://go.northwestahec.wakehealth.edu/blog/tag/ai)
- [Agriculture (1)](https://go.northwestahec.wakehealth.edu/blog/tag/agriculture)
- [Alzheimers (1)](https://go.northwestahec.wakehealth.edu/blog/tag/alzheimers)
- [CIP (1)](https://go.northwestahec.wakehealth.edu/blog/tag/cip)
- [Case Management (1)](https://go.northwestahec.wakehealth.edu/blog/tag/case-management)
- [EHR (1)](https://go.northwestahec.wakehealth.edu/blog/tag/ehr)
- [Free and Charitable Clinics (1)](https://go.northwestahec.wakehealth.edu/blog/tag/free-and-charitable-clinics)
- [Heart Health Now (1)](https://go.northwestahec.wakehealth.edu/blog/tag/heart-health-now)
- [Insider (1)](https://go.northwestahec.wakehealth.edu/blog/tag/insider)
- [Medicare advantage (1)](https://go.northwestahec.wakehealth.edu/blog/tag/medicare-advantage)
- [Medication assisted treatment (1)](https://go.northwestahec.wakehealth.edu/blog/tag/medication-assisted-treatment)
- [NC Medical Society (1)](https://go.northwestahec.wakehealth.edu/blog/tag/nc-medical-society)
- [NC health department (1)](https://go.northwestahec.wakehealth.edu/blog/tag/nc-health-department)
- [NCA&T (1)](https://go.northwestahec.wakehealth.edu/blog/tag/ncat)
- [Otolaryngology (1)](https://go.northwestahec.wakehealth.edu/blog/tag/otolaryngology)
- [Quality Improvement (1)](https://go.northwestahec.wakehealth.edu/blog/tag/quality-improvement)
- [Relief Fund (1)](https://go.northwestahec.wakehealth.edu/blog/tag/relief-fund)
- [TPM (1)](https://go.northwestahec.wakehealth.edu/blog/tag/tpm)
- [Tailored Plans (1)](https://go.northwestahec.wakehealth.edu/blog/tag/tailored-plans)
- [Uninsured (1)](https://go.northwestahec.wakehealth.edu/blog/tag/uninsured)
- [adoption (1)](https://go.northwestahec.wakehealth.edu/blog/tag/adoption)
- [alexander county (1)](https://go.northwestahec.wakehealth.edu/blog/tag/alexander-county)
- [ashe county (1)](https://go.northwestahec.wakehealth.edu/blog/tag/ashe-county)
- [boone (1)](https://go.northwestahec.wakehealth.edu/blog/tag/boone)
- [claims (1)](https://go.northwestahec.wakehealth.edu/blog/tag/claims)
- [climate change (1)](https://go.northwestahec.wakehealth.edu/blog/tag/climate-change)
- [clinical supervisor (1)](https://go.northwestahec.wakehealth.edu/blog/tag/clinical-supervisor)
- [cognitive impairment (1)](https://go.northwestahec.wakehealth.edu/blog/tag/cognitive-impairment)
- [conversation (1)](https://go.northwestahec.wakehealth.edu/blog/tag/conversation)
- [copyright (1)](https://go.northwestahec.wakehealth.edu/blog/tag/copyright)
- [criminal justice (1)](https://go.northwestahec.wakehealth.edu/blog/tag/criminal-justice)
- [critical care (1)](https://go.northwestahec.wakehealth.edu/blog/tag/critical-care)
- [death (1)](https://go.northwestahec.wakehealth.edu/blog/tag/death)
- [demographics (1)](https://go.northwestahec.wakehealth.edu/blog/tag/demographics)
- [design (1)](https://go.northwestahec.wakehealth.edu/blog/tag/design)
- [disaster recovery (1)](https://go.northwestahec.wakehealth.edu/blog/tag/disaster-recovery)
- [exercise (1)](https://go.northwestahec.wakehealth.edu/blog/tag/exercise)
- [financial assistance (1)](https://go.northwestahec.wakehealth.edu/blog/tag/financial-assistance)
- [forensic (1)](https://go.northwestahec.wakehealth.edu/blog/tag/forensic)
- [forsyth tech (1)](https://go.northwestahec.wakehealth.edu/blog/tag/forsyth-tech)
- [global health (1)](https://go.northwestahec.wakehealth.edu/blog/tag/global-health)
- [growth (1)](https://go.northwestahec.wakehealth.edu/blog/tag/growth)
- [harm reduction (1)](https://go.northwestahec.wakehealth.edu/blog/tag/harm-reduction)
- [health literacy (1)](https://go.northwestahec.wakehealth.edu/blog/tag/health-literacy)
- [hemp (1)](https://go.northwestahec.wakehealth.edu/blog/tag/hemp)
- [human trafficking (1)](https://go.northwestahec.wakehealth.edu/blog/tag/human-trafficking)
- [law enforcement (1)](https://go.northwestahec.wakehealth.edu/blog/tag/law-enforcement)
- [lung cancer (1)](https://go.northwestahec.wakehealth.edu/blog/tag/lung-cancer)
- [measles (1)](https://go.northwestahec.wakehealth.edu/blog/tag/measles)
- [medical examiner (1)](https://go.northwestahec.wakehealth.edu/blog/tag/medical-examiner)
- [medicare (1)](https://go.northwestahec.wakehealth.edu/blog/tag/medicare)
- [medication adherence (1)](https://go.northwestahec.wakehealth.edu/blog/tag/medication-adherence)
- [nccare360 (1)](https://go.northwestahec.wakehealth.edu/blog/tag/nccare360)
- [nurse practitioners (1)](https://go.northwestahec.wakehealth.edu/blog/tag/nurse-practitioners)
- [occupational therapy (1)](https://go.northwestahec.wakehealth.edu/blog/tag/occupational-therapy)
- [ophthalmology (1)](https://go.northwestahec.wakehealth.edu/blog/tag/ophthalmology)
- [outcomes (1)](https://go.northwestahec.wakehealth.edu/blog/tag/outcomes)
- [pain management (1)](https://go.northwestahec.wakehealth.edu/blog/tag/pain-management)
- [pharmacotherapy (1)](https://go.northwestahec.wakehealth.edu/blog/tag/pharmacotherapy)
- [preceptor (1)](https://go.northwestahec.wakehealth.edu/blog/tag/preceptor)
- [project see (1)](https://go.northwestahec.wakehealth.edu/blog/tag/project-see)
- [psoriasis (1)](https://go.northwestahec.wakehealth.edu/blog/tag/psoriasis)
- [racial disparities (1)](https://go.northwestahec.wakehealth.edu/blog/tag/racial-disparities)
- [referral (1)](https://go.northwestahec.wakehealth.edu/blog/tag/referral)
- [salvation army (1)](https://go.northwestahec.wakehealth.edu/blog/tag/salvation-army)
- [shelter (1)](https://go.northwestahec.wakehealth.edu/blog/tag/shelter)
- [skin cancer (1)](https://go.northwestahec.wakehealth.edu/blog/tag/skin-cancer)
- [skincare (1)](https://go.northwestahec.wakehealth.edu/blog/tag/skincare)
- [special needs (1)](https://go.northwestahec.wakehealth.edu/blog/tag/special-needs)
- [suicide (1)](https://go.northwestahec.wakehealth.edu/blog/tag/suicide)
- [surry county (1)](https://go.northwestahec.wakehealth.edu/blog/tag/surry-county)
- [transgender (1)](https://go.northwestahec.wakehealth.edu/blog/tag/transgender)
- [unsheltered (1)](https://go.northwestahec.wakehealth.edu/blog/tag/unsheltered)
- [vagus nerve (1)](https://go.northwestahec.wakehealth.edu/blog/tag/vagus-nerve)
- [water quality (1)](https://go.northwestahec.wakehealth.edu/blog/tag/water-quality)
- [wilkes county (1)](https://go.northwestahec.wakehealth.edu/blog/tag/wilkes-county)
- [workforce developement (1)](https://go.northwestahec.wakehealth.edu/blog/tag/workforce-developement)
See all
# About Us
The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina.
[Learn More](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC)
# Links
- [Course Catalog](http://nwahec.org/)
- [Join Our Email List](https://share.hsforms.com/16F72ZaBBRBqAda7M--9l9w4ewk6)
- [About Northwest AHEC](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec)
- [Continuing Education Services](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec/continuing-professional-development)
- [Contact Support](https://go.northwestahec.wakehealth.edu/support)
# Contact Us
[ahecmktg@wakehealth.edu](mailto:ahecmktg@wakehealth.edu)
Medical Center Boulevard
Winston-Salem, North Carolina
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