Practice Support Update Blog

Telehealth and food insecurity screenings: challenges and lessons learned

Nov 1, 2023 9:11:00 AM / by Practice Support Team posted in Social Determinants of Health, telehealth, food insecurity


The Northwest AHEC Practice Support Team supports social, physical, and economic environments which promote attaining the full potential of health and well-being for all. This blog segment highlights impactful publications which promote improved health outcomes through Social Determinants of Health (SDOH) each month.

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Remote Patient Monitoring Implementation Playbook Overview

May 3, 2023 1:30:00 PM / by NW AHEC posted in telehealth, technology, patient care


New technologies are fundamentally changing the way people interact with health care. Successful implementation of digital health technology will be imperative for improving patient outcomes and ensuring financial stability for health care practices.

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Grant Awarded to NWAHEC & WFUSM Internal Medicine Residency for Telehealth Patient Home Monitoring

Mar 23, 2023 7:30:00 AM / by Leslie D McDowell, DNP, ANP-BC, RN posted in telehealth, Wake Forest School of Medicine


In an effort to improve physician skills and experience with Telehealth, Northwest AHEC and Wake Forest School of Medicine Internal Residency were awarded a grant to produce online learning for physicians and distribute medical supplies to patients.  Funding allowed telehealth technology capabilities to be fully integrated in two clinics.

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Highlighted Resource: Telemedicine Rollbacks

Jan 3, 2023 1:30:50 PM / by Practice Support Team posted in COVID-19, telehealth


Why Providing Care Across State Lines Is No Longer as Simple as It Was Early in the Pandemic

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2023 Physician Fee Schedule Update: On-Demand Webinar Now Available

Dec 28, 2022 1:00:00 PM / by Practice Support Team posted in COVID-19, telehealth, behavioral health, rural health, practice management


The global COVID 19 pandemic brought with it many flexibilities in rules surrounding delivery of telehealth services and behavioral health services. Subject matter experts from the Hospital and Ambulatory Policy Group presented on these updates in a recent webinar with the Rural Health Information Hub. RHI Hub has made recordings of that webinar along with slides and a transcript available to all.
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Public Health Emergency Declaration Extended through January 11, 2023

Oct 19, 2022 8:30:00 AM / by Practice Support Team posted in Primary Care, telehealth, public health emergency


The Secretary of Health and Human Services has declared and extended a public health emergency (PHE) related to the COVID-19 pandemic since January 27, 2020.

  • The secretary must issue a PHE renewal every 90 days
  • Many waivers and policy implementation dates are tied to the expiration of the COVID-19 PHE. 
  • HHS has reiterated its intent to provide states with a 60-day notice prior to the expiration of the PHE

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Lifeline: A Program to help your low-income patients access services like Telehealth

Feb 24, 2022 8:00:00 AM / by Practice Support Team posted in telehealth, access, financial assistance


Lifeline is a federal government program that offers a monthly discount on phone, internet or bundled package bills to qualified low-income people, which can give them the tools to access services like telehealth.  People living on Tribal Lands can receive additional benefit. 

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Physician Fee Schedule includes values for new CPT codes

Jan 26, 2022 2:00:00 PM / by Practice Support Team posted in Primary Care, telehealth, reimbursement


Gym doctor with a patient checking her ankle

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HOSAR Payment Denials - Medicaid Managed Care

Apr 27, 2021 4:30:00 PM / by Practice Support Team posted in telehealth, nctracks, hosar


Providers with Denials for Healthy Opportunities Screening, Assessment and Referrals Claims due to Edit 02088 May Now Resubmit Claims 

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New TeleHealth Resources Available for Providers and Patients

Mar 31, 2021 7:30:00 AM / by Practice Support Team posted in COVID-19, telehealth


In response to the increased use and expanded coverage of telehealth during the COVID-19 pandemic, From Coverage to Care (C2C) has released new resources to support patients and providers in making the most of virtual care.

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