Practice Support Update Blog

Webinar for Medicaid Managed Care Advanced Medical Home Program

May 11, 2021 3:49:28 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, advanced medical home


The Advanced Medical Home webinar series provides Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care goes live in July 2021. This webinar, the last in this series, will provide a review of the Advanced Medical Home requirements, update on the glide path payments and more.


THURSDAY, MAY 13 | 5:30–6:30 PMamhwebinar
Advanced Medical Home Refresher


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Behavioral Health Services in Standard Plans - NC Medicaid Managed Care Hot Topics Webinar

May 3, 2021 3:55:06 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, NCDHHS, NCAHEC


The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering a bimonthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care going live on July 1, 2021.

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​AMH NC Medicaid Direct/Managed Care PCP Enrollee Report – How to Read & Use Your Enrollee Report

Apr 28, 2021 11:00:00 AM / by Practice Support Team posted in Medicaid, advanced medical home


NCDHHS has produced a Direct/Manged Care PCP enrollee report to assist with identifying North Carolina Medicaid and NC Health Choice beneficiaries currently assigned under the Community Care of North Carolina/Carolina ACCESS (CCNC/CA) program. NCDHHS generated the new Advanced Medical Home (AMH) NC Medicaid Direct/NC Medicaid Managed Care Primary Care Provider (PCP) Enrollee Report for distribution to CCNC/CA participating providers. 

AdvancedMedicalHomeThe report, initially made available on March 15, 2021, is delivered each month to the NCTracks Secure Provider Portal Message Inbox the Monday before the second checkwrite to coincide with the receipt of CCNC/CA management fees.  

The AMH Medicaid Direct/Managed Care PCP Enrollee Report contains a list of all NC Medicaid beneficiaries who have been assigned to the identified NPI in the past 12 months and contains:
  • NPI/Atypical ID
  • Provider name
  • Service location address (to which the beneficiary is assigned)
  • Medicaid Identification Number
  • Recipient name
  • Date of birth
  • Active (Y or N) (currently enrolled in Medicaid and assigned to you)
  • Assignment program (i.e. Med-Dir for NC Medicaid Direct)
  • Effective date (of assignment)
  • End date (of assignment)
  • Last office visit (based on paid claims from the billing NPI)
  • Total visits (based on paid claims for the past 12 months)

To effectively use the report, add filters or sort the report based on an Active status of “Y.” In this way, the provider can narrow the results to display only those currently enrolled in NC Medicaid and assigned to the identified NPI. 

In addition to the Active status, the End Date of assignment will display the current eligibility span for the beneficiary which includes the provider assignment.

It is imperative to understand that this is not verification of eligibility or PCP assignment through that End Date.

NC Medicaid beneficiary benefits or PCP assignment may terminate at the end of any given month. Providers must verify eligibility through the NCTracks Recipient Eligibility Verification function each month to ensure coverage and inform the beneficiary of any changing prior to rendering services.

The most unique feature of the AMH Medicaid Direct/Managed Care PCP Enrollee Report is the identification of the most recent office visit and total number of office visits paid to the identified NPI. This information is offered on the report so providers may confirm whether an active relationship exists with the beneficiary. The dates and number of visits is based on paid claims when the identified NPI in the report is used as the Billing NPI on a paid claim within the past 12 months.

Primary Care Providers (PCPs) actively caring for beneficiaries not showing as assigned to their practice may help update their practice assignment by encouraging beneficiaries to contact their local Department of Social Services (DSS) caseworker to request reassignment. As an alternative, provider staff may complete the Community Care of North Carolina/Carolina ACCESS Enrollment Form for Medicaid Recipient, ask the beneficiary to confirm the change with their signature on the form and fax the form to the local DSS office. Fax numbers and other contact information are available on the Local DSS Directory.

Only the beneficiary may request PCP reassignment. In instances where issues persist or escalation is needed, providers may encourage beneficiaries to contact the Medicaid Contact Center at 888-245-0179 for assistance.

Based on feedback from providers regarding the AMH Medicaid Direct/Managed Care PCP Enrollee Report, and to better assist providers, NC Medicaid is in process of updating functionality to include health plan members and the name of the health plan to which each is assigned. Although the timeline for the addition is yet to be determined, the report will display the health plan name beginning in July 2021 when managed care assignments become effective.

NCTracks Call Center: 800-688-6696
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Provider Data Updates in NCTracks: Medicaid Managed Care

Apr 21, 2021 9:00:00 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, NCDHHS, nctracks


On Wednesday April 14th, 2021 NCDHHS posted  Provider Data Updates highlighting the importance of ensuring provider data is correct in NCTracks.  Please see important highlights below and click on the links for more complete information. 

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What You Need To Know from Medicaid Provider Update

Mar 17, 2021 4:00:00 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care


NC Medicaid Division of Health Benefits posted a Medicaid Managed Care Provider Update on March 16, 2021.  Below are some important highlights. 

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Medicaid Managed Care: Health Plan "Virtual" Meet & Greets

Mar 17, 2021 8:00:00 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care


The NC Medicaid Provider Services team is partnering with NC AHEC to host virtualHealth Plan Meet and Greet sessions NC Medicaid consultants and health plan representatives will be available to address your concerns and questions about the transition from Medicaid fee-for-service to Medicaid Managed Care.  Virtual Meet and Greet sessions are structured as conversations between providers and ManagedMedicaid Care Health Plan staff with a Q&A for participants.  

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Glidepath Payments Attestation Now Live in NCTracks

Mar 10, 2021 4:45:00 PM / by Practice Support Team posted in Medicaid, advanced medical home, nctracks, glidepath


Advanced Medical Homes Tier 3 “Glidepath” Payments Update   

In February, NC Medicaid announced that effective April 1, 2021, NC Medicaid will offer time-limited payments to practices that have attested as an AMH Tier 3 provider as part of the transition to Medicaid Managed Care. 

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NC Medicaid Help Center Now Available

Mar 10, 2021 11:15:00 AM / by Practice Support Team posted in Medicaid


Medicaid and NC Health Choice providers now have a supplemental resource to research their questions and submit inquiries.  

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Medicaid Managed Care Virtual Office Hours for Providers

Mar 2, 2021 10:30:00 AM / by Practice Support Team posted in Medicaid, Webinar, virtual


Medicaid Transformation Provider Services and North Carolina AHEC are conducting a series of Virtual Office Hours for providers beginning in March 2021. These sessions offer an interactive format for providers to have their questions answered.  

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Are you a Current Carolina Access (CAII) Provider?

Feb 17, 2021 2:00:00 PM / by Practice Support Team posted in Medicaid, Healthy Opportunities


Effective January 1, 2021, NC Medicaid and NC Health Choice is temporarily covering Healthy Opportunities screenings to encourage providers to gain capacity for screening Medicaid beneficiaries for unmet health-related resource needs and referring them to appropriate community-based resources, prior to the launch of Medicaid managed care. 

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