Times are hard. Many practice settings are experiencing angry, hostile and even aggressive behavior from patients, parents, caregivers and other family members. While the underlying cause of anger may be actually fear or pain, aggression and violence towards you or your teams is not OK.
Are you afraid of your patients, parents, or their caregivers?
Nov 30, 2022 8:00:00 AM / by Practice Support Team posted in Primary Care, Pediatrics, patient care, practice management, aggression, de-escalation
Do Your Patients Really Understand?
Dec 8, 2021 3:00:00 PM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, communication, patient care, health literacy, outcomes
A recent study of 87 primary care encounters found that providers used at least 1 type of medical jargon without explaining it to patients in nearly 80% of appointments, with an average of more than 4 uses of jargon per visit. Fewer than half of the terms were explained, and overall, providers used a jargon term about once every 4 minutes!