Their behavior may become increasingly confrontational as a result.
Healthcare settings are places of intensified emotion.
How well do you and your staff respond to escalating confrontational behaviors from patients and their families?
Everyone is struggling with something others know nothing about.
Jul 28, 2025 10:15:00 AM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, Pediatrics, patient care
New Provider Tip Sheets: Quality Measures
Mar 6, 2024 4:15:00 PM / by Practice Support Team posted in Medicaid Managed Care, Quality Improvement, patient care, HEDIS
Carolina Complete Health has thirteen NEW provider tip sheets on quality measures!
Managing Difficult Patient Situations - Get 1 credit hour, no cost to you!
Mar 5, 2024 9:15:00 AM / by Brooke Kochanski posted in behavioral health, patient care, practice management
Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.
Remote Patient Monitoring Implementation Playbook Overview
May 3, 2023 1:30:00 PM / by NW AHEC posted in telehealth, technology, patient care
New technologies are fundamentally changing the way people interact with health care. Successful implementation of digital health technology will be imperative for improving patient outcomes and ensuring financial stability for health care practices.
Are you afraid of your patients, parents, or their caregivers?
Nov 30, 2022 8:00:00 AM / by Practice Support Team posted in Primary Care, Pediatrics, patient care, practice management, aggression, de-escalation
Times are hard. Many practice settings are experiencing angry, hostile and even aggressive behavior from patients, parents, caregivers and other family members. While the underlying cause of anger may be actually fear or pain, aggression and violence towards you or your teams is not OK.
Do Your Patients Really Understand?
Dec 8, 2021 3:00:00 PM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, communication, patient care, health literacy, outcomes
A recent study of 87 primary care encounters found that providers used at least 1 type of medical jargon without explaining it to patients in nearly 80% of appointments, with an average of more than 4 uses of jargon per visit. Fewer than half of the terms were explained, and overall, providers used a jargon term about once every 4 minutes!
