Practice Support Update Blog

Understanding the Lantern Surgical Benefit for State Health Plan Members and Providers

Mar 6, 2026 9:56:16 AM / by Practice Support Team posted in state health plan, surgery, surgical services, lantern

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This post explains how Lantern works, who is eligible, what types of procedures are covered, and what practices should understand when patients ask about surgical options under the State Health Plan.


What Is Lantern?

Lantern is a surgical care program included with the State Health Plan that helps match members with carefully vetted surgeons for planned, non‑emergency procedures. Members enrolled in the Plan are automatically enrolled in Lantern and do not need to take additional steps to sign up. There is no premium for the benefit; the cost is covered by the Plan.

Lantern is not available to members whose primary coverage is Medicare or to certain high‑deductible health plan participants. Members are not required to use a Lantern surgeon, but choosing a surgeon within Lantern’s Network of Excellence allows them to take advantage of the enhanced benefits associated with the program.

The Lantern Difference

A key feature of Lantern is its Network of Excellence™. Surgeons and facilities in this network are individually vetted based on licensure, board certification, fellowship training, malpractice history, reputational review, and outcomes data. Lantern reports complication rates of less than one percent, which is significantly lower than typical industry benchmarks.

Members are also supported by a dedicated Lantern Care Advocate. Care Advocates help explain the benefit, identify appropriate surgeons, coordinate appointments, and support members throughout the entire surgical journey so they can focus on recovery rather than logistics.

Covered Procedures and Costs

Lantern covers more than 1,500 planned, non‑emergency surgical procedures across a wide range of specialties, including orthopedics, spine, cardiac care, bariatric surgery, gynecology, general surgery, gastroenterology, ENT, and interventional pain management. Effective January 1, 2026, bariatric procedures are required to go through Lantern’s Network of Excellence.

When members use a Lantern surgeon, the core components of surgery—including the surgeon, hospital or surgery center, anesthesia, and inpatient stay—are covered at no cost to the member under Lantern, depending on the member’s plan. Some services before and after surgery, such as physical therapy, home health, advanced imaging, and durable medical equipment, are not covered by Lantern and remain subject to standard plan benefits.

Meaningful Savings and Travel Support

Lantern participants may experience meaningful savings. On average, members save between $2,000 and $4,000 per surgery, although actual savings vary based on the procedure and plan design.

If a member needs to travel to receive care, Lantern may cover certain travel‑related expenses, including mileage, lodging for trips over 100 miles, airfare for trips over 200 miles, and a daily per diem for meals and incidentals for the member and one companion. Travel arrangements are coordinated in advance by the Care Advocate.

How Members Use Lantern

For members, accessing Lantern starts with a single phone call. Members are encouraged to contact Lantern if they believe surgery may be necessary, have been advised to have surgery, or already have a procedure planned. A Care Advocate then helps guide them through surgeon selection, scheduling, and next steps.

Additional information for members is available on the State Health Plan website at www.shpnc.gov .

Information for Providers Interested in Becoming a Lantern Surgical Provider

Lantern partners with surgeons, hospitals, and ambulatory surgery centers performance and patient outcomes. Lantern partners with surgeons, hospitals, and ambulatory surgery centers across the country through its Network of Excellence™ .

Surgeons and facilities that participate in Lantern’s Network of Excellence may receive referrals for planned, non‑emergency procedures and work closely with Lantern’s clinical and operational teams. Lantern also notes that it emphasizes clear, transparent reimbursement and aims to reduce administrative burden for participating providers.

Providers in this network are individually vetted based on procedure‑specific experience, credentials, and quality outcomes. Lantern describes its approach as “specialist‑first,” focusing on partnering with providers who consistently demonstrate strong clinical performance, evidence‑based practice, and a commitment to delivering exceptional patient care. 

Providers or facilities interested in learning more about joining Lantern’s Network of Excellence can find additional information and submit an inquiry through Lantern’s specialist page at lanterncare.com/specialists

Bottom Line

Lantern is a key part of the State Health Plan’s approach to improving surgical quality while lowering costs for members. By guiding members to highly vetted surgeons and supporting them throughout the surgical process, Lantern helps reduce complications, improve outcomes, and minimize financial burden.

Practices that understand how Lantern works are better positioned to answer patient questions and help members navigate their surgical benefits with confidence.

How Practice Support Can Help

The Practice Support Coaching Team can help practices understand how Lantern fits within the State Health Plan, support staff education, and answer workflow questions when patients raise questions about surgical care.

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What the Carolina Complete Health–WellCare Merger Means for Your Practice

Jan 21, 2026 10:30:00 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, NCDHHS, Billing, practice support, practice management, medical provider, state health plan

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North Carolina Medicaid is entering a major new chapter. Carolina Complete Health (CCH) and WellCare of North Carolina will officially merge into a single statewide health plan on April 1, 2026. The new combined plan will operate under the Carolina Complete Health name and will serve all six NC Medicaid regions.

As your Northwest AHEC Practice Support Team, we’re here to break down what this means for your practice, your teams, and—most importantly—the North Carolinians you care for.


Why This Merger Matters

This transition creates North Carolina’s largest Medicaid health plan, covering more than 775,000 members across the state. The unified plan continues as a Provider-Led Entity (PLE)—meaning North Carolina physicians retain a central governance role.

For practices, this means:

  • Continued emphasis on provider voice in decision-making
  • Streamlined processes under one statewide plan
  • Reduced administrative duplication across CCH and WellCare products

Key Implementation Details You Need to Know

📅 Effective Date

April 1, 2026, unless NC DHHS issues updated guidance.


What This Means for Your Medicaid Patients

For current WellCare members

  • Automatically transitioned to Carolina Complete Health
  • No change in Medicaid benefits
  • Will receive a new Member Welcome Packet and Member ID card
  • Most members will keep their current primary care provider

For current Carolina Complete Health members

  • Coverage expands statewide from 3 to 6 regions
  • No change in Medicaid benefits
  • New CCH Member ID card will be mailed as part of annual re-card
  • Patients may keep their existing PCP

For Non-Members

Carolina Complete Health offers a free solution for payment by Electronic Funds Transfer (EFT) and Electronic Remittance Advice (835)/Explanation of Payment (ERA/EOP) through PaySpan®. If you are not already registered, create a new account by registering at payspanhealth.com or calling 1-877-331-7154, option 1.

For CCH providers

 The public website will remain https://network.carolinacompletehealth.com/. WellCare providers should begin using this webpage upon go-live (anticipated to be 4/1/2026) for updated materials (i.e. provider and billing manuals, contacts, and provider tools). 


What This Means for Your Practice

1. Contracting & Network Participation

  • If your practice is contracted with either CCH or WellCare, you will remain contracted with the merged entity.
  • To eliminate redundancy, the Medicaid product under WellCare agreements will be terminated as of April 1, 2026.
  • Providers will continue serving:
    • Medicaid & Tailored Plan members through the CCH agreement
    • Medicare members through the WellCare agreement

If you received termination notices tied to the Medicaid product, these apply only to the WellCare Medicaid portion—not your overall WellCare contract.


2. Member Reassignment & Market Share

CCH has clarified:

  • The new entity is not expected to exceed the market share cap
  • Providers should not see large-scale member panel reassignment due to the merger

3. Billing, Claims & EFT/ERA

Frequently asked questions from providers include:

  • EFT/ERA services will continue uninterrupted
  • Claims for dates of service before April 1, 2026 will follow the originating agreement (CCH or WellCare)
  • Claims on or after April 1, 2026 will process under the new CCH statewide plan

Updated provider manuals, billing guidance, and operations details will be posted on the official merger site as the go-live date approaches.


Operational Steps You Should Take Now

Verify provider directory listings

Ensure your practice’s information is correct across:

  • CCH Provider Directory
  • WellCare Provider Directory

Educate front‑desk and billing teams

Key items to emphasize:

  • New member ID cards
  • How to verify eligibility during the transition
  • Which plan to bill based on date of service

Review your contracts

Look specifically for:

  • CCH agreement terms
  • Any Medicaid-product termination notices from WellCare
  • Tailored Plan participation details (if applicable)

Monitor value-added service changes

Both CCH and WellCare note modifications coming to value-added services for 2026.


What Stays the Same

  • Medicaid benefits for members
  • Primary care provider assignments
  • Commitment to provider-led governance
  • NC Medical Society and NC Community Health Center Association remain partial owners of the Provider Led Entity (PLE)

Resources for Practice Managers

Here are the most relevant resources for keeping your team prepared:

Provider Merger FAQ (CCH Network Site)
https://network.carolinacompletehealth.com/merger.html


Member Merger Information (Public Site)
https://www.carolinacompletehealth.com/merger.html

Provider Services Contact:
1‑833‑552‑3876
NetworkRelations@CCH-Network.com

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Upcoming Changes to the State Health Plan: What Practice Managers Need to Know

Nov 20, 2025 11:34:23 AM / by Chris Jones, DrPH posted in state health plan

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Guidance for Practice Managers on Navigating the 2026 Network Transition

Practice managers should be fully prepared for the substantial changes coming to the North Carolina State Health Plan (NCSHP) network in 2026. The Plan is facing a $507 million deficit, prompting a thorough evaluation of existing programs and reimbursement models. Sincere gratitude is extended to all organizations that have supported both the Plan and its members during these times. This post outlines what’s changing, why, and what practical steps your practice may need to take.

Clear Pricing Project (CPP) Ending December 2025

The Clear Pricing Project (CPP), launched in 2020, promoted transparent healthcare pricing and aimed to incentivize quality primary and behavioral health care by offering zero copays to members who visited participating providers. While this model brought increased reimbursement rates for many providers, it has not been financially sustainable. As a result, CPP will conclude on December 31, 2025. After that point, providers will no longer receive current elevated reimbursement rates, and members will not have a $0 copay structure for behavioral health services.

Preferred Providers: New Structure in 2026

Effective in 2026, the State Health Plan will roll out the Preferred Provider initiative. The only way for practices to become Preferred Providers will be through affiliation with CCPN (Community Care Physician Network), Aledade, or The Alliance. Practices outside these partnerships will still be considered in-network, but cost shares for members will be different—typically higher than those for Preferred Providers.

Key Action: Review your current affiliations and consider whether joining CCPN, Aledade, or The Alliance is right for your practice. Preferred Providers will grant patients access to lower copays starting in 2026.

Behavioral Health Access Program (BHAP)

To continue supporting behavioral health, the Plan is launching the Behavioral Health Access Program (BHAP) in 2026. This program creates a custom fee schedule for behavioral health providers, specialties, and a specific set of CPT codes:

  • 140% of current NC Medicare rates (updated annually, effective May 1) for key codes: psychotherapy, evaluation & management, psychological testing
  • ABA services reimbursed at NC Medicaid rates
  • TMS codes reimbursed at Aetna Market Fee Schedule (AMFS) rates (same as current CPP)

Action for Behavioral Health Practices: If interested in joining BHAP, visit the Aetna website for enrollment details and next steps.

Working with Aetna: Network Participation & Resources

Aetna will serve as the third-party administrator for the Plan starting January 2026. Practices must be part of Aetna’s Choice POS II network to remain in-network for State Health Plan patients. If not already participating, please visit the Aetna website to begin the enrollment process.

Additional Resources for Practice Managers:

  • 2025 NCSHP Network Participation Agreement (Aetna)
  • 2025 NCSHP Network Rate Schedule (Aetna)
  • 2025 NCSHP Network Professional Fee Schedule (Aetna)
  • Aetna Provider Website
  • Signup for Aetna emails
  • OfficeLinks Updates Newsletters
  • Aetna Provider State Health Plan site
  • Aetna Resources

For contract, reimbursement, or benefits questions, contact Aetna Provider Line at 888-632-3862. For clinical or precertification information, refer to Aetna’s clinical information and prior review resources. Email NorthCarolinaNetwork@aetna.com for network queries, or SHPProviderNetwork@nctreasurer.com for State Health Plan questions.

What Practice Managers Should Do Now

  • Evaluate providers’ current affiliations and consider joining CCPN, Aledade, or The Alliance for Preferred Provider status.
  • For behavioral health, review the BHAP program and assess if it matches the needs of your practice.
  • Ensure participation in Aetna’s Choice POS II network before January 2026 to maintain in-network status.
  • Stay updated on policy changes, copay and reimbursement structures, and communicate these changes to your team and patients.

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Reminder: Aetna North Carolina State Employees Health Plan launches Jan 1, 2025

Dec 19, 2024 7:45:00 AM / by Practice Support Team posted in practice management, insurance, state health plan

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If your organization participates in the Aetna State Plan, we advise you to confirm your participation ahead of the January 1, 2025 launch date!

Effective January 1, 2025, Aetna will replace Blue Cross Blue Shield NC for the NC State Health Plan coverage.

Which plans are included?

  • Enhanced PPO Plan (80/20)
  • Basic PPO Plan (70/30)
  • High Deductible Health Plan (HDHP)

This change does NOT impact members enrolled in the Humana Medicare Advantage plans.

The current pharmacy benefit manager (CVS Caremark®) will not change.

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North Carolina State Employees Health Plan

Nov 19, 2024 2:15:00 PM / by Practice Support Team posted in practice management, insurance, state health plan

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USA_North_Carolina_relief_map_cut.wikimedia commons

Effective January 1, 2025, Aetna will replace Blue Cross Blue Shield NC for the NC State Health Plan coverage.

Which plans are included?

  • Enhanced PPO Plan (80/20)
  • Basic PPO Plan (70/30)
  • High Deductible Health Plan (HDHP)

This change does NOT impact members enrolled in the Humana Medicare Advantage plans.

The current pharmacy benefit manager (CVS Caremark®) will not change.

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You're invited! Learn about Aetna's involvement with the State Health Plan and the Clear Pricing Project

Nov 1, 2023 5:30:00 PM / by Practice Support Team posted in practice management, insurance, state health plan

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