Practice Support Update Blog

Practice Support Team


Recent Posts

Disaster Preparedness for Members with Chronic Conditions

Jul 30, 2025 11:01:22 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, crisis, disaster recovery

0 Comments

NC AHEC and DHS Logos_WHITE on BLUE-01

MEDICAID MANAGED CARE

Disaster Preparedness for Members with Chronic Conditions

August 19 | NOON - 1 p.m.

Please join us for the last webinar in this series focused on disaster preparedness for members with chronic conditions.  This webinar will cover the following:

  • Long term recovery considerations
  • Behavioral Health impacts
  • Finding resources
  • Crisis Services
  • Hope 4 NC
  • Understanding Resilience
  • Building Resilience

Register by clicking the button below. We look forward to connecting with you!

Register for the Disaster Preparedness Webinar

Read More

Highlighted Resource: Talking with Parents and Caregivers About Vaccines

Jul 23, 2025 2:45:00 PM / by Practice Support Team posted in Vaccines, Pediatric, Vaccination

0 Comments

Happy group of children together at the parkA new toolkit from NCDHHS offers a variety of resources to support healthcare providers with giving vaccines. The information and tools address the challenges involved in providing vaccines, including conversation guides, communication tools, and population-specific guidance.

Read More

Fifth Annual Virtual Statewide Quality Forum

Jul 22, 2025 10:15:00 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, Quality Improvement

0 Comments

NC AHEC and DHS Logos_WHITE on BLUE-01

Save the Date!

Fifth Annual Virtual Statewide Quality Forum

October 8, 2025 | noon - 1 p.m.

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care standard plans, will host the Fifth Annual Virtual Statewide Quality Forum on October 8 from noon-1 p.m. Topics will include:

  • Simplification Updates
  • Key Developments on NC Division of Health Benefits
  • Key Developments on 2026 Advanced Medical Home Measures and Benchmarking Approach
  • Key Developments on NC HealthConnex Updates
  • Screen Early, Optimize Health: Proven Strategies for Success

The forum is designed to help providers, practice managers, and quality managers succeed with Medicaid Managed Care quality initiatives. Look for additional details, including how to register, soon.

We hope you can join us!

Read More

QPP Newsletter Updates

Jul 16, 2025 9:30:00 AM / by Practice Support Team posted in quality payment program, practice management, CMS, Medicare advantage

0 Comments

Today we bring you updates from the latest CMS QPP Newsletter for Small Practices:


CMS Proposes Policy Changes for Quality Payment Program

The Centers for Medicare & Medicaid Services (CMS) has issued its Calendar Year (CY) 2026 Medicare Physician Fee Schedule (PFS) Proposed Rule, which includes proposed policies for the Quality Payment Program (QPP).

The Notice of Proposed Rulemaking (NPRM) includes proposals for the Merit-based Incentive Payment System (MIPS) and Advanced Alternative Payment Models (APMs), as well as several Requests for Information (RFIs).

Specifically, we’re proposing policies that:

  • Continue the transformation of MIPS through MIPS Value Pathways (MVPs).
  • Are responsive to feedback and concerns raised by interested parties.
  • Maintain stability within the MIPS program through the established performance threshold.

2026 Policy Proposal Highlights

Key QPP policies that we are proposing in the CY 2026 PFS Proposed Rule include:

  • Introducing 6 new MVPs for the 2026 performance year that are related to diagnostic radiology, interventional radiology, neuropsychology, pathology, podiatry, and vascular surgery.
  • Introducing a 2-year informational-only feedback period for new cost measures, allowing clinicians to receive feedback on their score(s) and find opportunities to improve performance before a new cost measure affects their MIPS final score.
  • Maintaining the current performance threshold policies, leaving the performance threshold set at 75 points through the 2028 performance year.
  • Introducing Qualifying APM Participant (QP) determinations at the individual level, in addition to existing determinations at the APM entity level.

Overview of RFIs

We are also seeking feedback on RFIs about the following topics:

  • Establishing Core Elements for MVPs, to require reporting on key quality measures within each MVP.
  • Establishing a process to assign clinicians to an MVP, to facilitate the most relevant reporting for their scope of care.
  • Transitioning to FHIR-based electronic clinical quality measure (eCQM) reporting in quality reporting programs.
  • Understanding the current environment, including challenges, with collecting and exchanging high-quality healthcare data.
  • Changing requirements for the Query of Prescription Drug Monitoring Program (PDMP) Measure and Performance-Based Measures in the Public Health and Clinical Data Exchange Objective.
Read More

NC Medicaid Back Porch Chat

Jul 14, 2025 9:00:00 AM / by Practice Support Team posted in Medicaid Managed Care, Healthy Opportunities

0 Comments

Medicaid Managed Care Back Porch Chat

Key Updates: Children and Families Specialty Plan (CFSP) Launch, HOP

Thursday, July 31 | noon-1p.m.

Please join this month’s Back Porch Chat on Thursday, July 31 from noon to 1 p.m., hosted by Chameka Jackson, Associate Director of the Children and Families Specialty Plan. This webinar will cover critical information for providers regarding the upcoming launch of the Children and Families Specialty Plan (CFSP). Representatives from Healthy Blue Care Together will also share important details to help ensure readiness for the CFSP launch. There will also be an update regarding the Healthy Opportunities Pilot (HOP), presented by Maria Perez, Associate Director of Healthy Opportunities.

Register by clicking the blue button below. We look forward to connecting with you!

 

Register for the Medicad Managed Care Chats

Read More

2025 NC Medicaid Standard Plan Performance Comparison Tool

Jul 8, 2025 12:29:11 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care

0 Comments

NC Medicaid published the 2025 NC Medicaid Standard Plan Performance Comparison Tool and accompanying Technical Guide. The new tool allows Medicaid beneficiaries to compare the performance of the five NC Medicaid Standard Plans. 

The tool enables beneficiaries to make informed decisions about which Standard Plan works best for them. It provides easy-to-read comparisons of how the Standard Plans perform across different domains of health care, including: getting care, care experience, experience with providers, reproductive and sexual health, and children’s health. The complementary technical guide provides details on how NC Medicaid conducted the comparison, and where the data came from. 

Here's one excerpt from the tool:

Screenshot 2025-07-02 141900

A Full Star means the health plan performed better than the average of all the Standard Plans

A Half-Filled Star means the health plan performed within the average of all the Standard Plans

An Empty Star means the health plan performed worse than the average of all the Standard Plans

Sources:

NC Medicaid Standard Plan Performance Comparison Tool 2025

NC Medicaid 2025 Standard Plan Performance Comparison Tool Technical Guide

NC Medicaid Quality Management and Improvement webpage

Read More

Too Busy to Onboard Students in Your Practice? Let AHEC help!

Jul 2, 2025 9:30:00 AM / by Practice Support Team posted in Primary Care, students, practice management

0 Comments

doctors discussing a case over white background

 

 

The AHEC Standardized Onboarding and Credentialing program aims to improve the process of placing health science students in clinical placements through partnerships as well as onboarding and credentialing tools.

These tools help reduce the time and resources needed to onboard and credential students to clinical rotations. These tools, as well as support and guidance from AHEC and other partners, can make it easier for small practices to host students, helping to increase opportunities for training, and ultimately increasing clinical capacity. To get started or for more information, please contact Aubrey Delaney, Associate Director Onboarding and Credentialing at Audelaney@wakeahec.org. 

Learn more: Standardized Student Onboarding and Credentialing.

Read More

CMS Announces WISeR Model to Target Wasteful, Inappropriate Services in Original Medicare

Jul 1, 2025 9:30:00 AM / by Practice Support Team posted in medicare

0 Comments

Hand with marker writing the word Medicare-1

From CMS:

CMS is committed to crushing fraud, waste, and abuse. The WISeR Model, which stands for Wasteful and Inappropriate Service Reduction, will help meet this goal, while supporting people with Original Medicare to receive safe and appropriate care and protecting federal taxpayers.

Through WISeR, CMS will partner with companies specializing in enhanced technologies to test ways to provide an improved and expedited process for reviewing the medical necessity of select items and services shown to have little to no clinical benefit and that are particularly vulnerable to fraud, waste, and abuse.

With this announcement, CMS has issued a Request for Applications (RFA) for companies interested in participating in the model.

Find more information on the WISeR Model webpage, as well as the model press release and factsheet.

Send questions about the model to WISeR@cms.hhs.gov.

 

Read More

First Case of Measles Identified in North Carolina

Jun 26, 2025 1:58:00 PM / by Practice Support Team posted in Primary Care, public health, Pediatrics, Vaccination, measles

0 Comments

Mother checking daughters temperature on thermometer at home

Read More

Remote Patient Monitoring Optimization for FQHCs

Jun 19, 2025 7:30:00 AM / by Practice Support Team posted in Primary Care, FQHC, remote patient monitoring

0 Comments

PS logo

WEBINAR OPPORTUNITY

Remote Patient Monitoring Optimization for FQHCs

June 25, 2025 | noon-1 p.m.

Join us for an exclusive training webinar hosted by NC AHEC Practice Support in collaboration with the NC Community Health Center Association. The training is designed specifically for federally qualified health center staff interested in optimizing or starting remote patient monitoring (RPM) as a solution for improved patient care. RPM is a new healthcare practice that uses digital devices to collect and transmit patient health data to healthcare providers. It allows for continuous monitoring and management of patient’s conditions from a distance. This healthcare practice can work successfully if implemented correctly

This session will provide an overview of the latest trends, how to implement in your workflows, and appropriate Medicare/Medicaid billing codes to ensure financial sustainability and accuracy. Register now and take the first step in learning more.  

Register for the RPM Webinar

Read More
  • There are no suggestions because the search field is empty.

Practice Support Services

Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts.

To learn more about Practice Support Click Here

Apply for practice support services - fill out an application here

Subscribe to Blog Updates

Additional Resources:
Tip Sheets
Lib Guides
Interactive Resource Guides
Digital Library
Join email list

Connect With Us:

Posts by Topic

See all

In Case You Missed It... Check Out These Recent Posts