Practice Support Update Blog

Enhanced Medical Home Payments for Advanced Medical Homes Serving Members Eligible for Tailored Care Management

Nov 23, 2022 9:30:00 AM / by Practice Support Team posted in Medicaid Managed Care, advanced medical home, tailored care management


Effective Dec. 1, 2022, through June 30, 2023, Advanced Medical Homes (AMHs) 1, 2 and 3 that are serving as the assigned primary care provider for NC Medicaid beneficiaries eligible for Tailored Care Management will receive an enhanced medical home payment of $20 per member per month. 

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Panel Management for Advanced Medical Homes in Standard Plans

Sep 14, 2022 8:15:00 AM / by Practice Support Team posted in Medicaid Managed Care, advanced medical home


In response to provider concerns about ongoing member assignment and panel management issues for Advanced Medical Homes (AMHs), North Carolina Medicaid is working with the Standard plans to analyze errors and create easier pathways for providers to resolve panel issues.

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NCCARE360: Are You Connected?

Oct 13, 2021 11:55:53 AM / by Practice Support Team posted in Social Determinants of Health, Promoting Interoperability, Primary Care, advanced medical home, population health


NCCARE360 helps providers electronically connect those with identified needs to community resources and allow for feedback and follow up. This solution ensures accountability for services delivered, provides a “no wrong door” approach, closes the loop on every referral made, and reports outcomes of that connection. NCCARE360 is available in all 100 counties across North Carolina.

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Webinar for Medicaid Managed Care Advanced Medical Home Program

May 11, 2021 3:49:28 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, advanced medical home


The Advanced Medical Home webinar series provides Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care goes live in July 2021. This webinar, the last in this series, will provide a review of the Advanced Medical Home requirements, update on the glide path payments and more.


THURSDAY, MAY 13 | 5:30–6:30 PMamhwebinar
Advanced Medical Home Refresher


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​AMH NC Medicaid Direct/Managed Care PCP Enrollee Report – How to Read & Use Your Enrollee Report

Apr 28, 2021 11:00:00 AM / by Practice Support Team posted in Medicaid, advanced medical home


NCDHHS has produced a Direct/Manged Care PCP enrollee report to assist with identifying North Carolina Medicaid and NC Health Choice beneficiaries currently assigned under the Community Care of North Carolina/Carolina ACCESS (CCNC/CA) program. NCDHHS generated the new Advanced Medical Home (AMH) NC Medicaid Direct/NC Medicaid Managed Care Primary Care Provider (PCP) Enrollee Report for distribution to CCNC/CA participating providers. 

AdvancedMedicalHomeThe report, initially made available on March 15, 2021, is delivered each month to the NCTracks Secure Provider Portal Message Inbox the Monday before the second checkwrite to coincide with the receipt of CCNC/CA management fees.  

The AMH Medicaid Direct/Managed Care PCP Enrollee Report contains a list of all NC Medicaid beneficiaries who have been assigned to the identified NPI in the past 12 months and contains:
  • NPI/Atypical ID
  • Provider name
  • Service location address (to which the beneficiary is assigned)
  • Medicaid Identification Number
  • Recipient name
  • Date of birth
  • Active (Y or N) (currently enrolled in Medicaid and assigned to you)
  • Assignment program (i.e. Med-Dir for NC Medicaid Direct)
  • Effective date (of assignment)
  • End date (of assignment)
  • Last office visit (based on paid claims from the billing NPI)
  • Total visits (based on paid claims for the past 12 months)

To effectively use the report, add filters or sort the report based on an Active status of “Y.” In this way, the provider can narrow the results to display only those currently enrolled in NC Medicaid and assigned to the identified NPI. 

In addition to the Active status, the End Date of assignment will display the current eligibility span for the beneficiary which includes the provider assignment.

It is imperative to understand that this is not verification of eligibility or PCP assignment through that End Date.

NC Medicaid beneficiary benefits or PCP assignment may terminate at the end of any given month. Providers must verify eligibility through the NCTracks Recipient Eligibility Verification function each month to ensure coverage and inform the beneficiary of any changing prior to rendering services.

The most unique feature of the AMH Medicaid Direct/Managed Care PCP Enrollee Report is the identification of the most recent office visit and total number of office visits paid to the identified NPI. This information is offered on the report so providers may confirm whether an active relationship exists with the beneficiary. The dates and number of visits is based on paid claims when the identified NPI in the report is used as the Billing NPI on a paid claim within the past 12 months.

Primary Care Providers (PCPs) actively caring for beneficiaries not showing as assigned to their practice may help update their practice assignment by encouraging beneficiaries to contact their local Department of Social Services (DSS) caseworker to request reassignment. As an alternative, provider staff may complete the Community Care of North Carolina/Carolina ACCESS Enrollment Form for Medicaid Recipient, ask the beneficiary to confirm the change with their signature on the form and fax the form to the local DSS office. Fax numbers and other contact information are available on the Local DSS Directory.

Only the beneficiary may request PCP reassignment. In instances where issues persist or escalation is needed, providers may encourage beneficiaries to contact the Medicaid Contact Center at 888-245-0179 for assistance.

Based on feedback from providers regarding the AMH Medicaid Direct/Managed Care PCP Enrollee Report, and to better assist providers, NC Medicaid is in process of updating functionality to include health plan members and the name of the health plan to which each is assigned. Although the timeline for the addition is yet to be determined, the report will display the health plan name beginning in July 2021 when managed care assignments become effective.

NCTracks Call Center: 800-688-6696
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Glidepath Payments Attestation Now Live in NCTracks

Mar 10, 2021 4:45:00 PM / by Practice Support Team posted in Medicaid, advanced medical home, nctracks, glidepath


Advanced Medical Homes Tier 3 “Glidepath” Payments Update   

In February, NC Medicaid announced that effective April 1, 2021, NC Medicaid will offer time-limited payments to practices that have attested as an AMH Tier 3 provider as part of the transition to Medicaid Managed Care. 

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It's Here: Advanced Medical Home Provider Manual 2.0 Released

Mar 3, 2021 9:27:00 AM / by Practice Support Team posted in NCDHHS, advanced medical home, nctracks


The NC Department of Health and Human Services recently released the Advanced Medical Home (AMH) Provider Manual 2.0. This version reflects program expectations as well as recent program modifications and changes that impact provider contracts. It replaces the prior version issued on Dec. 12, 2019.  

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Medicaid Managed Care: Advance Medical Home Webinar Series

Feb 23, 2021 10:27:46 AM / by Practice Support Team posted in Medicaid Managed Care, Webinar, advanced medical home


Advanced Medical Home, a Medicaid Managed Care Webinar Series 

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​Medicaid Managed Care: Advanced Medical Home Tier 3 “Glidepath” Payments

Feb 4, 2021 7:30:00 AM / by Practice Support Team posted in Medicaid Managed Care, advanced medical home, nctracks


Notice Date: Feb. 1, 2021 

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