North Carolina AHEC now offers you additional communication tools regarding Medicaid Managed Care challenges. If you are in need of an effective way to communicate complicated issues to the Prepaid Health Plans (PHPs), your Clinically Integrated Network (CIN), or even to the Provider Ombudsman, we can help.
A recent study of 87 primary care encounters found that providers used at least 1 type of medical jargon without explaining it to patients in nearly 80% of appointments, with an average of more than 4 uses of jargon per visit. Fewer than half of the terms were explained, and overall, providers used a jargon term about once every 4 minutes!
The Division of Services for the Deaf and Hard of Hearing (DSDHH) has partnered with the Division of Health Benefits to establish a pilot initiative for communication access services for patients (and companions) who have Medicaid and Health Choice.