--- title: Practice Support Services | behavioral health description: behavioral health | Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [Trillium Provider Network Announces 2026 Claims & Contracting Changes](https://go.northwestahec.wakehealth.edu/practicesupport/trillium-provider-network-announces-2026-claims-contracting-changes) Jan 6, 2026, 9:30:00 AM / by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones) posted in [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [Tailored Plans](https://go.northwestahec.wakehealth.edu/practicesupport/topic/tailored-plans) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/trillium-provider-network-announces-2026-claims-contracting-changes#comments-listing) **Effective July 1, 2026**, [Trillium Health Resources](https://www.trilliumhealthresources.org/), a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina, will implement a major enhancement to streamline operations for providers across its Tailored Plan. The organization is transitioning to a **unified claims system**, designed to simplify processes and improve efficiency for all stakeholders. Under this new approach, **all providers**—including those delivering **behavioral health, physical health, and long-term services and supports (LTSS)**—will submit claims through **a single, centralized portal**. This change eliminates the need for multiple systems, reducing administrative burden and creating a more seamless experience for providers. --- ### **Why This Change Matters** Moving to a unified claims system ensures: - **Consistency** in claims processing across all service types. - **Reduced administrative complexity** for providers. - **Improved transparency** and faster resolution of claims issues.   --- ### **Provider Support Resources** Trillium offers comprehensive tools and contact points to assist providers during this transition: - **Provider Portals** Access claims submission, eligibility verification, and authorization tools through the [secure provider portal](https://www.trilliumhealthresources.org/for-providers/provider-contact-information-and-portals). - **Contact Directory** Find dedicated phone numbers and email addresses for provider relations, claims assistance, and technical support in [the contact directory](https://www.trilliumhealthresources.org/for-providers/provider-contact-information-and-portals). - **Training & Guidance** Explore manuals, FAQs, and step-by-step instructions for portal navigation and claims processes via [training and guidance section](https://www.trilliumhealthresources.org/for-providers/provider-contact-information-and-portals). - **Specialized Support** Separate contact options for behavioral health, physical health, and LTSS services ensure tailored assistance. Details are available on the [contact and information portal](https://www.trilliumhealthresources.org/for-providers/provider-contact-information-and-portals). --- ### **Actionable Tips for Providers** 1. **Review Current Processes** – Identify workflows impacted by the new portal. 2. **Train Your Staff** – Use Trillium’s guides and recorded webinars. 3. **Set Up Portal Access Early** – Complete registration as soon as instructions are released. 4. **Update Compliance Documentation** – Align policies with new requirements. 5. **Stay Connected** – Subscribe to provider bulletins and attend office hours. --- ### **Next Steps for Providers** - **Mark Your Calendar**: The unified claims system goes live on **July 1, 2026**. - **Attend Training**: Watch for announcements about upcoming webinars and office hours. - **Stay Informed**: Review provider bulletins and subscribe to Trillium updates. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/trillium-provider-network-announces-2026-claims-contracting-changes) ## [Vaya Health Network Provider Communication](https://go.northwestahec.wakehealth.edu/practicesupport/vaya-health-network-provider-communication) Sep 29, 2025, 2:30:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [practice management](https://go.northwestahec.wakehealth.edu/practicesupport/topic/practice-management) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/vaya-health-network-provider-communication#comments-listing) ![parkway.autumn.gg](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/parkway.autumn.gg.jpg?width=300&height=200&name=parkway.autumn.gg.jpg) North Carolina Division of Health Benefits officially notified Vaya Health of upcoming changes to the NC Medicaid fee schedule rates effective October 1, 2025. The new detailed fee schedule changes have not yet been provided. Vaya Health notified network providers in their [recent bulletin](https://go.northwestahec.wakehealth.edu/hubfs/PCB-09-26-25-Issue-16.pdf) that it will update their systems to implement the fee schedule changes no earlier than November 1, 2025.  If there is no legislative agreement by October 31, Vaya will implement the rate cuts on November 1, retroactive to the effective date of October 1.  On that date they plan to update their systems to pay at the newly published rates, and will take steps to recoup the difference in reimbursement for services provided back to October 1. Vaya indicated they will issue [more detailed communications soon](https://go.northwestahec.wakehealth.edu/hubfs/PCB-09-26-25-Issue-16.pdf), and provided links to email them with questions as well as a link to join the Vaya Provider Touchpoint webinar on October 3rd. *Source: [https://providers.vayahealth.com/bulletins/](https://providers.vayahealth.com/bulletins/)* [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/vaya-health-network-provider-communication) ## [A Collaborative Path to Better Pediatric Behavioral Health: How Twin City Pediatrics Transformed Care with Support from Northwest AHEC](https://go.northwestahec.wakehealth.edu/practicesupport/twincitypeds) Aug 13, 2025, 3:00:00 PM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [Pediatric](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatric), [practice support](https://go.northwestahec.wakehealth.edu/practicesupport/topic/practice-support), [collaborative care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/collaborative-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/twincitypeds#comments-listing) In the face of rising pediatric mental health needs, Novant Health Twin City Pediatrics found itself at a crossroads. As adolescent mental health concerns such as depression and anxiety became more prevalent, clinicians found themselves increasingly fielding complex and time-consuming questions. These mild to moderate conditions required consistent follow-up and oversight, yet the surge in demand for mental health services made it difficult for patients to access timely care, particularly from providers who accepted their insurance. Many adolescents went without necessary treatment.  Thanks to a powerful partnership with **Northwest AHEC** and the guidance of **Lara Dickerson, MHA,** Senior Quality Improvement Specialist, the practice chose a different path—one of innovation, collaboration, and compassion. | ![IMG\_2293](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/IMG_2293.jpeg?width=500&height=375&name=IMG_2293.jpeg) *Adair Stewart, Dr. Elizabeth Allen, Dr. Gretchen Hoyle, Lara Dickerson, Jennifer Cleland Green, Lauren Stokes* | | --- | ### **The Challenge** Primary care pediatricians face a dilemma. Mental health visits are longer, emotionally taxing, and historically under-reimbursed. Yet the need is undeniable. Twin City Pediatrics chose to lean in—embracing the challenge rather than deflecting it. The question became: *Can mental health care in pediatrics be both impactful and financially viable?* The answer, it turns out, is yes. ### **The Solution: Collaborative Care Model (CoCM)** With coaching from Lara Dickerson and guidance from AHEC Practice Support Services, Twin City Pediatrics implemented the Collaborative Care Model (CoCM).  A practice which emphasizes collaboration between primary care physicians, care managers, and psychiatric consultants to improve access, outcomes, and patient satisfaction within the pediatric medical home.  Key components of the model include: - A **Behavioral Health Care Manager (BHCM)** providing core services like parent coaching, brief therapeutic interventions, and referral coordination. - A **Psychiatric Consultant** offering oversight and subspecialty advice.. - A **Primary Care Provider** trained in pediatric physical health. - **Validated clinical tools** (PHQ-9, GAD-7, Vanderbilt, etc.) for measurement-based care. - Customized **EHR workflows** and a **patient registry** to track progress and enable billing for behavioral health services within the primary care practice. ### **Practice Support Team Impact** The journey began with a conversation at the 2023 NC Pediatric Society Meeting, leading to a partnership with Northwest AHEC. Practice coach Lara Dickerson became a key ally, meeting monthly with the team for two years. Her support included: - Coordinated with internal Novant departments (HR, billing, IT, compliance). - Billing guidance and documentation templates. - Consultation with NC Medicaid on psychiatric consultant roles. - Staff training modules. - Troubleshooting billing issues. - Setting BHCM workload benchmarks. - Secured a **$50,000 Capacity Building Fund grant** from [Community Care of NC](https://www.communitycarenc.org/newsroom/cocm-capacity-building-fund-application) to support BHCM staffing. Thanks to this comprehensive support, the program not only launched - it thrived. ### **The Results** By June 2025, the program became **revenue-positive**, six months ahead of schedule. With monthly BHCM costs of $5,400 and over $13,000 billed in June alone, the practice expects $6,500 in revenue—exceeding expenses by more than $1,100 per month. Today, the program includes a growing number of enrolled patients - many with complex needs - and is delivering tangible improvements in the lives of children and their families. > “The Psychiatric Collaborative Care Model has empowered our practice to provide meaningful, evidence-based mental health care for our pediatric patients. Our success is replicable, sustainable, and deeply impactful.” > — *Gretchen S. Hoyle, MD - Twin City Pediatrics* > “It was amazing to see how this model enables primary care practices to spend adequate time with each patient on physical and mental health concerns, developing treatment plans collaboratively with specialists and making a significant difference for kids in our community.” > — *Christopher Jones, DrPH, MHA - Northwest AHEC* ### **From Patients & Families** > “I’m so glad he’s finally going to get the help he needs.” > “I’ve felt so alone for so long. Having someone to talk to means everything.” > “She is so much better. I can’t thank you enough.” ### **[Read the full Report from Twin City Pediatrics & Gretchen S. Hoyle, MD](https://go.northwestahec.wakehealth.edu/hubfs/A%20Collaborative%20Path%20to%20Better%20Pediatric%20Behavioral%20Health%20-%20Twin%20City%20Peds.pdf)** [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/twincitypeds) ## [Addressing Mental Health with the Collaborative Care Model (CoCM)](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model) Jun 11, 2025, 3:30:00 PM / by [Leslie D McDowell, DNP, ANP-BC, RN](https://go.northwestahec.wakehealth.edu/practicesupport/author/leslie-d-mcdowell-dnp-anp-bc-rn) posted in [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [Pediatrics](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatrics), [podcast](https://go.northwestahec.wakehealth.edu/practicesupport/topic/podcast), [collaborative care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/collaborative-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model#comments-listing) On the most recent episode of the Northwest AHEC Healthcare Insights podcast, host Andrew Brewer speaks with Dr. Gretchen Hoyle. Dr. Hoyle returns to provide a post-launch update of implementing a collaborative care management model (CoCM) in primary care practice in a large health system. The model provides continuity of care for chronic conditions such as ADHD, anxiety, and depression. Learn how CoCM operates and insights on transforming care practices with a behavioral care manager, data registry, EHR workflows, and billing. According to Dr. Hoyle, "This model allows us as pediatricians to use a team based approach for pediatric patients with mental health issues." Members of the CoCM team include the primary care provider who makes a diagnosis and referral, a psychiatric consultant who provides subspecialist level expertise and advice, and the behavioral health care manager (BHCM) who interacts most closely with the patient and their family. Dr. Hoyle finds it is the BHCM that is the "hero" of the CoCM team! Check out the [latest episode of NW AHEC Healthcare Insights podcast](https://soundcloud.com/nwahecwebmaster/hi-ep-126-gretchen-hoyle-md)!   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model) ## [Collaborative Care Management Capacity Building Fund](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-management-capacity-building-fund) Mar 26, 2025, 8:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [CoCM](https://go.northwestahec.wakehealth.edu/practicesupport/topic/cocm), [funding](https://go.northwestahec.wakehealth.edu/practicesupport/topic/funding) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-management-capacity-building-fund#comments-listing) ![CoCM group of logos](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/CoCM%20group%20of%20logos.png?width=500&height=196&name=CoCM%20group%20of%20logos.png) Collaborative Care Management (CoCM) Capacity Building Fund APPLICATIONS OPEN APRIL 1 FOR PHASE 2 Applications remain open for Phase 1 | The NC General Assembly has earmarked $5 million for capacity building for Medicaid-enrolled primary care practices across the state to adopt Collaborative Care Management (CoCM). The NCDHHS Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMHDDSUS) is contracting with Community Care of North Carolina (CCNC) to manage the program in partnership with North Carolina Area Health Education Centers Practice Support coaching. CoCM is an evidence-based behavioral health integration model designed to support primary care clinicians in assessing and treating patients with mild to moderate behavioral health conditions. An evidence-based model shown to be more effective than usual care, CoCM improves patient outcomes, increases satisfaction for both patients and providers, and reduces healthcare costs and the stigma related to mental health and substance use disorders.  A primary care practice entity applying on behalf of multiple primary care practice sites may receive a maximum of three awards per entity. **Phase 1:** Each clinic site may be eligible to receive awards of $50,000 to begin a CoCM model in-house. **Phase 2:** Additionally, $30,000 is available for practices to expand an existing in-house CoCM model and $20,000 is available to practice sites meeting Phase 1 eligibility, but planning to outsource staffing to a third-party, turn-key CoCM company. **Phase 2 application process will open on April 1, 2025 and Phase 1 will remain open.** For more information about this program, visit [CCNC's webpage on CoCM capacity building fund](https://www.communitycarenc.org/newsroom/cocm-capacity-building-fund-application/components). And, to see past recordings and slides on CoCM Capacity Building Fund webinars, click [here](https://trk.cp20.com/click/enkn-2wujf8-vrhdmf-cr6s4q82/).   | | --- |   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-management-capacity-building-fund) ## [Register Now: Spring Behavioral Health Webinars!](https://go.northwestahec.wakehealth.edu/practicesupport/spring-behavioral-health) Mar 6, 2025, 8:00:00 AM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [Social Determinants of Health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/social-determinants-of-health), [Substance Use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/substance-use), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [psychology](https://go.northwestahec.wakehealth.edu/practicesupport/topic/psychology), [race](https://go.northwestahec.wakehealth.edu/practicesupport/topic/race) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/spring-behavioral-health#comments-listing) Northwest AHEC invites you to our upcoming Spring Behavioral Health Webinars! Whether you're looking to enhance your clinical practice, support recovery, or deepen your understanding of trauma-informed care, we have valuable sessions for you. Click below for more information on each. - **Appetite Awareness Training for Binge and Overeating** - March 25, 2025 from 9AM-11AM - This program will examine the factors (e.g., trauma, stress, depression) that may increase binge and overeating in our clients, with particular emphasis on clients who are low income, and identify as a member from a racial/ethnic minority group. [**Register Here**](https://northwestahec.wakehealth.edu/t3/courses-and-events/74466) - **Microaggression as an Ethical Issue in Clinical Practice** - April 1, 2025 from 9AM- 12:15PM - Microaggressions are subtle, often unintentional exchanges that convey negative messages based on race, gender, sexual orientation, age, or disability. While clinicians aim to provide culturally sensitive care, unknowingly committing microaggressions can harm communication, erode trust, and disrupt the therapeutic process. Ethical guidelines call for minimizing these occurrences to support effective client relationships. This program explores the impact of microaggressions, their role in clinical practice, and strategies for reducing them. Note: This course may count toward ethics requirements for license renewal. [**Register Here**](https://northwestahec.wakehealth.edu/t3/courses-and-events/74443) - **Practical Suggestions for Facilitating SUD Recovery** - April 9, 2025 from 1PM - 3PM - Health professionals often encounter clients or patients with substance use disorders (SUDs). Understanding how to effectively address these complex challenges is critical for providing optimal care. This workshop is designed to offer a comprehensive overview of practical approaches and evidence-based interventions for working with individuals affected by SUDs. [**Register Here**](https://northwestahec.wakehealth.edu/t3/courses-and-events/75329) - **Safety First: Trauma-Informed Care with People Experiencing Substance Use Disorders** - May 16, 2025 from 9AM - 12:15PM - Widely demonstrated in the literature on substance use disorders, trauma experienced by the person is a common and primary part of the sequelae leading to addiction. Traumatic life experiences can unfortunately also be a part of a person’s time as a substance user. This training will present a brief overview of what constitutes single incident or developmental traumas; what it means to be a trauma-informed practitioner; awareness of vicarious or secondary traumatization and related social worker self-care. Participants will learn how to consider trauma in their approach to working with clients and in their ability to thrive as a practitioner.  [**Register Here**](https://northwestahec.wakehealth.edu/t3/courses-and-events/74478) - **Race-Based Traumatic Stress: Broadening Your Toolkit to Support Diverse Individuals** - June 20, 2025 from 9AM - 12:15PM - This session explores race-based traumatic stress and its impact on clients of color. We’ll review the theoretical framework, trauma responses, and resilience strategies while identifying risk and protective factors. Clinicians will enhance cultural competence through interactive learning, self-reflection, and practical skills for sensitive, effective care. [**Register Here**](https://northwestahec.wakehealth.edu/t3/courses-and-events/75265)   **[![VIEW FULL NWAHEC COURSE CATALOG](https://no-cache.hubspot.com/cta/default/7413846/interactive-184495494548.png)](https://go.northwestahec.wakehealth.edu/hs/cta/wi/redirect?encryptedPayload=AVxigLIy0cVy0kMyLOnXr6uaPyDm0QVh3IQlVY5f6tSLw8s92IBpEeW8cQZItvsBMZ5jT%2F5Oe4eYSyF1UgjaJJdGs7%2FAKDfMJrgE5nM5soH%2FAP5lyaxZt0xk2lZEMkAvJ0NYVjmuT32ASOQnVZBF7Bk5YFDUYufCjS2zV2LZ1ZJKUTDrL62O%2FOFH6Uiu3HCFtG5%2B9pHknFj0W%2BIO70W1iA4%3D&webInteractiveContentId=184495494548&portalId=7413846)** **![Mental Health Webinars-forinsta](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Mental%20Health%20Webinars-forinsta.png?width=700&height=367&name=Mental%20Health%20Webinars-forinsta.png)** [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/spring-behavioral-health) ## [No cost training on SBIRT available now!](https://go.northwestahec.wakehealth.edu/practicesupport/no-cost-training-on-sbirt-available-now) Feb 19, 2025, 9:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [Substance Use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/substance-use), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [motivational interviewing](https://go.northwestahec.wakehealth.edu/practicesupport/topic/motivational-interviewing), [alcohol use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/alcohol-use), [screening](https://go.northwestahec.wakehealth.edu/practicesupport/topic/screening), [counseling](https://go.northwestahec.wakehealth.edu/practicesupport/topic/counseling) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/no-cost-training-on-sbirt-available-now#comments-listing) ![Old Habits - New Habits signpost with forest background](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Old%20Habits%20-%20New%20Habits%20signpost%20with%20forest%20background.jpeg?width=300&height=200&name=Old%20Habits%20-%20New%20Habits%20signpost%20with%20forest%20background.jpeg) With funding from NCDHHS, [Project AWARE](https://www.samhsa.gov/mental-health/children-and-families/school-health/project-aware) is able to offer SBIRT (Screening, Brief Intervention, and Referral to Treatment) training via Appalachian State University at no cost to the first 300 applicants!   SBIRT - is brief - is comprehensive - decreases the severity of drug and alcohol use (early intervention with SBIRT saves lives and money and is consistent with overall support for patient/client wellness) - reduces health care costs - is used in various settings (by doctors, nurses, social workers, psychologists, counselors and other service providers) Users of this technique employ a variety of tools including AUDIT (Alcohol Use Disorder Identification Test), DAST (Drug Abuse Screening Test) and CRAFFT (Adolescent Screening Tool). Motivational Interviewing is at the core of SBIRT training. There are two components to this free training; online asynchronous modules and a synchronous workshop.  [![Download SBIRT Program Brochure For More Info. Click Here!](https://no-cache.hubspot.com/cta/default/7413846/41c6e827-c72f-469a-b699-e22002facc5b.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/41c6e827-c72f-469a-b699-e22002facc5b) You can also [register here.](https://docs.google.com/forms/d/e/1FAIpQLSff9hoZMbBfv5GrABm7mLjWZWHkXI5kmmTnGvIEi8cwmyWQTw/viewform) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/no-cost-training-on-sbirt-available-now) ## [Collaborative Care Model (CoCM) Provider Learning Collaborative](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-model-cocm-provider-learning-collaborative) Feb 14, 2025, 8:45:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [collaborative care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/collaborative-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-model-cocm-provider-learning-collaborative#comments-listing) ![Unposed group of creative business people in an open concept office brainstorming their next project.-1](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Unposed%20group%20of%20creative%20business%20people%20in%20an%20open%20concept%20office%20brainstorming%20their%20next%20project.-1.jpeg?width=300&height=167&name=Unposed%20group%20of%20creative%20business%20people%20in%20an%20open%20concept%20office%20brainstorming%20their%20next%20project.-1.jpeg) These learning collaboratives are for primary care providers, behavioral health professionals, and anyone else who has implemented or is considering the Collaborative Care Model (CoCM) for integrating behavioral health in a primary care setting. Independent primary care practices, FQHCs, and rural health clinics may find this collaborative especially helpful for meeting some of the behavioral health needs of their patients. The next session is February 20 from noon-1 PM. Check out [the attached flyer](https://go.northwestahec.wakehealth.edu/hubfs/CME%20250130%20CoCM%20Learning%20Collab.%20Calls%20Draft%20flyer%201.pdf)for more details and to register for one or more sessions!   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/collaborative-care-model-cocm-provider-learning-collaborative) ## [Behavioral Health Reverse Integration Online Modules available through September 2025](https://go.northwestahec.wakehealth.edu/practicesupport/behavioral-health-reverse-integration) Feb 13, 2025, 7:35:21 AM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [online learning](https://go.northwestahec.wakehealth.edu/practicesupport/topic/online-learning), [integrated care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/integrated-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/behavioral-health-reverse-integration#comments-listing) These online modules focus on the reverse integration process and provide details on how to implement this model of care. Credit is offered for FREE in these self-paced online modules (5 to choose from).    ![fabric-2642229\_1920](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/fabric-2642229_1920.jpg?width=300&name=fabric-2642229_1920.jpg)The integration of behavioral health care into primary care is now widely considered an effective strategy for improving outcomes for patients with physical and behavioral health conditions. Reverse integration of primary care into behavioral healthcare is another form of integration that produces improved quality of care and patient outcomes. Participants will learn the benefits of this model of care, the financial aspects of integrated care, as well as other clinical and operational aspects of providing this model of care. [Click here to view more information and to register today!](https://go.northwestahec.wakehealth.edu/bhreverseintegration)   **Cost and Registration** This series is offered free of charge through support from the NC AHEC Program. Instructions for accessing the online programs will be emailed to you with your registration confirmation letter. **Target Audience** This series will be beneficial to behavioral health and human service practitioners, including psychologists, social workers, counselors, marriage and family therapists, substance use and addictions professionals, clinicians and all others interested in this topic. **Credit** Credit types available include: - **1.0 Contact Hour from Northwest AHEC** - Northwest AHEC is recognized by the North Carolina Psychology Board as an approved provider of (Category A) Continuing Education for North Carolina Licensed Psychologists. Each program will provide 1.0 contact hour of (Category A) continuing education for North Carolina psychologists. No partial credit will be given. - **1.0 NBCC Contact Hour** Northwest AHEC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 5465. Programs that do not qualify for NBCC credit are clearly identified. Northwest AHEC is solely responsible for all aspects of the program. - **1.0 NASW-NC Contact Hour** NC AHEC is a 2021 NASW-NC approved provider of distance continuing education. Each program has been approved for 1.0 contact hour**.** [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/behavioral-health-reverse-integration) ## [Highlighted Resource: Stigma is Still a Barrier to Substance Use Disorder Treatment in North Carolina](https://go.northwestahec.wakehealth.edu/practicesupport/highlighted-resource-stigma-is-still-a-barrier-to-substance-use-disorder-treatment-in-north-carolina) Oct 9, 2024, 2:03:17 PM / by [Janice Moore, MLS](https://go.northwestahec.wakehealth.edu/practicesupport/author/janice-moore) posted in [Substance Use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/substance-use), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/highlighted-resource-stigma-is-still-a-barrier-to-substance-use-disorder-treatment-in-north-carolina#comments-listing) Due to the ongoing epidemic of substance use in North Carolina, many healthcare providers will find themselves treating these patients regardless of their own training on the issue. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/highlighted-resource-stigma-is-still-a-barrier-to-substance-use-disorder-treatment-in-north-carolina) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) [Next](https://go.northwestahec.wakehealth.edu/practicesupport/tag/behavioral-health/page/2) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services) Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)** ### Subscribe to Blog Updates ### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2) Connect With Us: ### Posts by Topic - 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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