--- title: Practice Support Services | nchiea description: nchiea | Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [From Data to Impact: How NC HealthConnex Supports NC Medicaid and Providers](https://go.northwestahec.wakehealth.edu/practicesupport/from-data-to-impact-how-nc-healthconnex-supports-nc-medicaid-and-providers) Aug 6, 2025, 9:45:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [NC Healthconnex](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nc-healthconnex), [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [nchiea](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nchiea) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/from-data-to-impact-how-nc-healthconnex-supports-nc-medicaid-and-providers#comments-listing) ![NC AHEC and DHS Logos\_WHITE on BLUE-01](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/NC%20AHEC%20and%20DHS%20Logos_WHITE%20on%20BLUE-01.png?width=558&height=245&name=NC%20AHEC%20and%20DHS%20Logos_WHITE%20on%20BLUE-01.png)Date: August 26, 2025 Time: 12:00 - 1 p.m. The Statewide Health Information Exchange Act was passed in 2015 by the North Carolina General Assembly.  This legislation paved the way for a statewide health information exchange (HIE), now known as NC HealthConnex. NC HealthConnex is a valuable tool to support care improvement efforts.  In the context of value-based care, providers need access to timely, accurate clinical data to track outcomes and coordinate care effectively.  By its very definition, value-based care requires visibility into a patient's full journey across the care continuum. Real-time, reliable clinical data is a critical tool for delivering appropriate care and closing information gaps. NC HealthConnex supports this by offering services that allow providers to: • Query patients, • Receive Admission, Discharge and Transfer notifications, and • Send encrypted messages to other providers involved in a patient’s care. NC Medicaid’s transition to NC Medicaid Managed Care, the launch of Tailored Care Management, and Medicaid Expansion make NC HealthConnex services an increasingly valuable follow-up tool for providers. The North Carolina Health Information Exchange Authority (NC HIEA), the state  agency that oversees NC HealthConnex, and NC Medicaid have built a strong partnership, collaborating through NC Medicaid Managed Care launch and the COVID-19 pandemic. Today, they are working together on a series of use cases that leverage NC HealthConnex to support NC Medicaid’s quality and population health goals. In this session, speakers will explain how NC HealthConnex works, review available services, and provide a live demonstration of the NC HealthConnex Clinical Portal. They will also highlight current innovations stemming from the collaboration between NC Medicaid and the NC HIEA. Attendees will leave with an understanding of how NC HealthConnex and its services can serve as valuable tools to support high-quality, coordinated patient care. [![Register for the NC HealthConnex Webinar](https://no-cache.hubspot.com/cta/default/7413846/3953dd0b-90bd-409a-ba1e-c9360bce39b4.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3953dd0b-90bd-409a-ba1e-c9360bce39b4) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/from-data-to-impact-how-nc-healthconnex-supports-nc-medicaid-and-providers) ## [Tailored Care Management: Learn more at upcoming Tele Town Hall event!](https://go.northwestahec.wakehealth.edu/practicesupport/tailored-care-management-learn-more-at-upcoming-tele-town-hall-event) Jul 20, 2022, 8:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [NC Healthconnex](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nc-healthconnex), [nchiea](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nchiea), [tailored care management](https://go.northwestahec.wakehealth.edu/practicesupport/topic/tailored-care-management) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/tailored-care-management-learn-more-at-upcoming-tele-town-hall-event#comments-listing) [The North Carolina Health Information Exchange Authority](https://hiea.nc.gov/) (NCHIEA or NC HealthConnex) is hosting a Tele-town Hall on Tailored Care Management. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/tailored-care-management-learn-more-at-upcoming-tele-town-hall-event) ## [Health Information Exchange Connection Deadline Extended  ​](https://go.northwestahec.wakehealth.edu/practicesupport/hie-connection-deadline-extended) Jun 2, 2021, 12:30:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [NC Healthconnex](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nc-healthconnex), [nchiea](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nchiea) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/hie-connection-deadline-extended#comments-listing) On May 27, 2021, Governor Roy Cooper signed into law [House Bill 395](https://www.ncleg.gov/Sessions/2021/Bills/House/PDF/H395v5.pdf) (now [NCSL 2021-26](https://www.ncleg.gov/Sessions/2021/Bills/House/PDF/H395v5.pdf)) allowing additional time for providers to connect to the state-designated health information exchange NC HealthConnex.  **The bill extends the deadline for connecting from October 1, 2021 to January 1, 2023**.     [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/hie-connection-deadline-extended) ## [NCHIEA Teletown Hall - May 26th](https://go.northwestahec.wakehealth.edu/practicesupport/nchiea-teletown-hall-may-26th) May 18, 2021, 2:29:16 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [QPP](https://go.northwestahec.wakehealth.edu/practicesupport/topic/qpp), [nchiea](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nchiea) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/nchiea-teletown-hall-may-26th#comments-listing) In December 2020, the Centers for Medicare and Medicaid Services (CMS) released the 2021 Quality Payment Program Final Rule that includes the new MIPS Promoting Interoperability [Health Information Exchange Bi-Directional Exchange](https://qpp.cms.gov/docs/pi_specifications/Measure%20Specifications/2021%20MIPS%20PI%20Health%20Information%20Exchange%20(HIE)%20Bi-Directional%20Exchange.pdf) (PI\_HIE\_5) measure.  ![qpp](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/qpp.jpg?width=300&name=qpp.jpg)This measure allows eligible clinicians or groups to attest that they are engaged in bidirectional exchange with an HIE to support transitions of care as an alternative to meeting the Support Electronic Referral Loops by Sending Health Information AND the Support Electronic Referral Loops by Receiving and Reconciling measures (PI\_HIE\_1 and PI\_HIE\_4). Learn more about how to meet this measure at the NCHIEA Teletown Hall on Wednesday, May 26, 2021, at 12 p.m. Practice Consultant Terri Roberts from Area Health Education Centers (AHEC), will discuss: the new QPP/MIPS measure; its meaningfulness to practices; and how NC HealthConnex can help with attestation.  [Register Here \[hiea.nc.gov\]](https://hiea.nc.gov/news/events/nc-healthconnex-teletown-hall) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/nchiea-teletown-hall-may-26th) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services) Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)** ### Subscribe to Blog Updates ### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2) Connect With Us: ### Posts by Topic - 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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