Their behavior may become increasingly confrontational as a result.

Healthcare settings are places of intensified emotion.

How well do you and your staff respond to escalating confrontational behaviors from patients and their families?

The Crisis Prevention Institute recently made available: "5 De-escalation Mantras for Nurses" a printable pdf / poster. These self-reminders help ensure you and your staff (not just nurses!) respond safely and effectively to escalating interactions. Take a look!

For additional training for your staff, Northwest AHEC offers an interactive, self-paced online, no-cost educational module, Managing Difficult Patient Situations. Evidence-based and practical tips and suggestions are provided.