Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.
GThis is a self-paced, interactive online module that can be completed from your laptop, tablet, or smartphone.
Objectives
- Recognize how your own behavior impacts a crisis.
- Identify and respond to challenging patient behaviors.
- Describe safety intervention strategies that minimize harm.
Speakers
- Leslie D McDowell, DNP, ANP-BC, RN, QI Specialist/Instructional Designer
- Lara Dickerson, BA, AAS, Quality Improvement Specialist
Audience
Clinical, clerical, administrative and support personnel in healthcare settings, especially those in outpatient ambulatory care.
