This course presents the inter-relatedness of joy in work, burnout, safety, and silence in the healthcare setting, and the role that organizational 'just culture' has in optimizing clinician satisfaction and patient safety.

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Objectives:

• Describe how an organization embracing a just culture responds to: human error, at-risk behavior, and reckless behavior.
• List three questions included in an investigation within a just culture.
• Demonstrate use of the C.U.S. (Concerned Uncomfortable STOP) tool to improve team based communication and patient safety.

Author: Leslie Doroski McDowell, DNP, ANP-BC, RN

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