--- title: Practice Support Services | podcast description: podcast | Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [Addressing Mental Health with the Collaborative Care Model (CoCM)](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model) Jun 11, 2025, 3:30:00 PM / by [Leslie D McDowell, DNP, ANP-BC, RN](https://go.northwestahec.wakehealth.edu/practicesupport/author/leslie-d-mcdowell-dnp-anp-bc-rn) posted in [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [Pediatrics](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatrics), [podcast](https://go.northwestahec.wakehealth.edu/practicesupport/topic/podcast), [collaborative care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/collaborative-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model#comments-listing) On the most recent episode of the Northwest AHEC Healthcare Insights podcast, host Andrew Brewer speaks with Dr. Gretchen Hoyle. Dr. Hoyle returns to provide a post-launch update of implementing a collaborative care management model (CoCM) in primary care practice in a large health system. The model provides continuity of care for chronic conditions such as ADHD, anxiety, and depression. Learn how CoCM operates and insights on transforming care practices with a behavioral care manager, data registry, EHR workflows, and billing. According to Dr. Hoyle, "This model allows us as pediatricians to use a team based approach for pediatric patients with mental health issues." Members of the CoCM team include the primary care provider who makes a diagnosis and referral, a psychiatric consultant who provides subspecialist level expertise and advice, and the behavioral health care manager (BHCM) who interacts most closely with the patient and their family. Dr. Hoyle finds it is the BHCM that is the "hero" of the CoCM team! Check out the [latest episode of NW AHEC Healthcare Insights podcast](https://soundcloud.com/nwahecwebmaster/hi-ep-126-gretchen-hoyle-md)!   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-mental-health-with-the-collaborative-care-model) ## [New Podcast Learning Series](https://go.northwestahec.wakehealth.edu/practicesupport/new-podcast-learning-series) Mar 28, 2024, 8:23:46 AM / by [Andrew L. Brewer, MS, NBHWC](https://go.northwestahec.wakehealth.edu/practicesupport/author/andrew-brewer) posted in [Social Determinants of Health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/social-determinants-of-health), [Healthcare Insights](https://go.northwestahec.wakehealth.edu/practicesupport/topic/healthcare-insights), [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [Substance Use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/substance-use), [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [rural health centers](https://go.northwestahec.wakehealth.edu/practicesupport/topic/rural-health-centers), [housing](https://go.northwestahec.wakehealth.edu/practicesupport/topic/housing), [continuing education series](https://go.northwestahec.wakehealth.edu/practicesupport/topic/continuing-education-series), [online learning](https://go.northwestahec.wakehealth.edu/practicesupport/topic/online-learning), [population health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/population-health), [alcohol use](https://go.northwestahec.wakehealth.edu/practicesupport/topic/alcohol-use), [winston-salem](https://go.northwestahec.wakehealth.edu/practicesupport/topic/winston-salem), [podcast](https://go.northwestahec.wakehealth.edu/practicesupport/topic/podcast), [harm reduction](https://go.northwestahec.wakehealth.edu/practicesupport/topic/harm-reduction), [resource](https://go.northwestahec.wakehealth.edu/practicesupport/topic/resource), [homeless](https://go.northwestahec.wakehealth.edu/practicesupport/topic/homeless), [shelter](https://go.northwestahec.wakehealth.edu/practicesupport/topic/shelter) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/new-podcast-learning-series#comments-listing) We have a new learning opportunity from Northwest AHEC called the Podcast Learning Series. Now you can listen to select episodes of our [Healthcare Insights in Northwest North Carolina podcast](https://soundcloud.com/nwahecwebmaster) and earn continuing education credits. And it’s free! The podcast format allows you to listen at your convenience and multitask while listening. I personally like to do my cardio workout or weight training while consuming podcast content, and sometimes find myself listening while cooking, cleaning, or doing yard work. It's a great way to optimize your learning and your life activities. This first episode in this Podcast Learning Series is on homelessness in Forsyth County. In this episode you will learn about the main causes of homelessness in our region, the services provided by service organizations in Forsyth County, and the challenges of serving the homeless population and finding permanent housing. Once you have finished the episode you can take the short post-test to receive 1 hour of CE credit. And another bonus is that this is offered to you at no cost aside from your time and attention. You can link directly to the course, register and listen here: [https://northwestahec.wakehealth.edu/courses-and-events/72832/podcast-ce-series-homelessness-in-forsyth-county ](https://northwestahec.wakehealth.edu/courses-and-events/72832/podcast-ce-series-homelessness-in-forsyth-county ) Alternatively, you can listen to Healthcare Insights in Northwest North Carolina wherever you get your podcast content (Spotify, Google, Apple, Soundcloud, etc.). Simply search for "Healthcare Insights in Northwest North Carolina" and look for [Episode 87 featuring William McDonald, Director of the Bethesda Center for the Homeless in Winston-Salem, NC](https://soundcloud.com/nwahecwebmaster/hi-ep-87-william-bo-mcdonald-homelessness-in-forsyth-county).  Once you have listened you can register for the course, take the post-test and claim your 1 hour CE credit. I hope you find our episodes timely and relevant to your practice. And finally, if you have a topic or know of a person that you think would be great to have on the podcast, please don’t hesitate to reach out and let me know. I am always looking for interesting topics and presenters to have on the podcast. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/new-podcast-learning-series) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services) Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)** ### Subscribe to Blog Updates ### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2) Connect With Us: ### Posts by Topic - 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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