In response to provider concerns about ongoing member assignment and panel management issues for Advanced Medical Homes (AMHs), North Carolina Medicaid is working with the Standard plans to analyze errors and create easier pathways for providers to resolve panel issues.
- Standard Plans have updated their contact information for providers to contact them with panel questions or issues.
- Standard Plans are working to ensure their member and provider call lines are well-equipped to respond to calls related to AMH assignment
- Providers can also discuss panel limits with Standard Plans so they understand any panel limits they currently have with the plan based on initial contracting, and can update panel limits as needed. (See the Panel Management for Advanced Medical Homes in Standard Plans fact sheet for general information on updating panel limits.)
Additional information can be found in the Panel Management for Advanced Medical Homes in Standard Plans bulletin article.