--- title: Practice Support Services description: Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [Medicaid Primary Care Capitation Pilot Program](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-primary-care-capitation-pilot-program) Nov 9, 2026, 6:56:08 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-primary-care-capitation-pilot-program#comments-listing) ## ![](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/image-png-Nov-09-2026-11-54-28-7365-PM.png?width=740&height=145&name=image-png-Nov-09-2026-11-54-28-7365-PM.png) ## Predictable Funding for Better Rural Health NC Medicaid is developing a **Medicaid Primary Care Capitation Pilot Program** as part of the North Carolina Rural Health Transformation Program (NCRHTP). The pilot would test a new way of paying primary care practices that serve Medicaid managed care members in rural communities. Instead of receiving payment for each individual covered service, participating practices would receive a **prospective per-member per-month (PMPM) payment** for a defined set of primary care services. The pilot is currently planned to begin **January 1, 2028**. Implementation of the proposed pilot remains contingent upon relevant federal approvals and necessary contract updates between NCDHHS and Medicaid managed care health plans. ## Northwest AHEC Practice Support Is Here to Help Transitioning to a prospective payment model can affect many parts of a practice, including billing, workflows, care management, financial planning, and reporting. Working as part of the NC AHEC network, **Northwest AHEC Practice Support can help practices assess readiness and prepare for implementation.** NC AHEC Practice Support assistance is available **at no cost** and includes support with: - Required readiness assessments - Identifying capacity-building needs - Implementation planning - Go-live technical assistance - Sustainability support - Education and training For assistance, email **practicesupport@ncahec.net**. NC AHEC Practice Support: [https://www.ncahec.net/practice-support/](https://www.ncahec.net/practice-support/) NC AHEC: [https://www.ncahec.net/](https://www.ncahec.net/) --- # Frequently Asked Questions These FAQs provide information about the proposed Medicaid Primary Care Capitation Pilot and will be updated as additional program details become available. ## What is the Medicaid Primary Care Capitation Pilot? NCDHHS is proposing a primary care capitation pilot through Medicaid managed care health plans. Participating practices would receive prospective PMPM payments for a defined set of services rather than separate fee-for-service payments for those services. The pilot is currently scheduled to begin **January 1, 2028**. ## Who may be eligible to participate? For the first phase, primary care providers may be eligible if they: - Meet at least **NC Medicaid Advanced Medical Home Tier 2** standards - Do not currently operate under certain alternative payment arrangements in the Medicaid State Plan, including FQHCs/FQHC look-alikes and federally designated Rural Health Clinics - Serve a required percentage of Medicaid managed care members who live in rural areas NCDHHS is still developing the minimum rural-member percentage. ## Does the practice itself have to be located in a rural county? Not necessarily. The pilot is designed around **where Medicaid members live**, rather than simply the physical location of the practice. A practice outside a rural county may potentially qualify if a sufficient percentage of its assigned Medicaid members live in rural areas. ## Can FQHCs and Rural Health Clinics participate? FQHCs, FQHC look-alikes, and federally designated Rural Health Clinics are not expected to participate in the first phase because they currently operate under other payment arrangements specified in the Medicaid State Plan. NCDHHS is considering these providers for a potential second phase. ## Can Local Health Departments participate? NCDHHS is still considering participation by Local Health Departments because of their existing payment structure. ## Is participation voluntary? **Yes.** Providers wishing to participate will need to apply. NCDHHS expects applications to become available in **spring 2027**. ## Will practices have to contract with every Medicaid managed care plan? No. NCDHHS intends to require Standard Plans and Tailored Plans to offer the model to selected pilot participants, but participating providers would not be required to contract with every plan. ## What services would be included in the PMPM? Services currently identified for inclusion include: - Regularly occurring office visits - Preventive screenings - Telehealth - Home visits Vaccine administration, laboratory services, maternity-related services, and certain less predictable office procedures are excluded. Services included in the PMPM would not also receive separate fee-for-service payment. ## What happens to services that are not included in the PMPM? Providers would continue to bill Medicaid managed care plans for services outside the PMPM on a per-service basis or under another arrangement defined in the provider's agreement with the Standard Plan or Tailored Plan. Providers would also continue fee-for-service billing when providing services to Medicaid members who are not assigned to the practice. ## Will practices still submit claims? Yes. Practices will be required to submit **encounter information** for services included in the PMPM. That information will support quality measurement and future rate development. Claims will continue to be required for services that are not included in the PMPM and for services provided to members who are not assigned to the practice. ## Will AMH Tier 3 care management payments continue? Yes. Providers participating in **Advanced Medical Home Tier 3 or Advanced Medical Home Plus** will continue to receive care management payments through those programs. ## When will practices know the PMPM payment amounts? NCDHHS intends to provide preliminary payment information in **early 2027**. Exact adjustments and payment amounts will not be known until providers have been selected for the pilot. ## Will the PMPM be reconciled later? The service-based PMPM would generally **not be subject to reconciliation or recovery**. An exception would occur if a practice received a PMPM payment for a member who was not actually assigned to the practice during that month. ## Is there a quality bonus? NCDHHS is proposing an optional **upfront quality bonus payment** based on performance during the pilot. Practices choosing to receive an upfront quality bonus would be subject to reconciliation if they do not ultimately achieve the specified performance targets. This reconciliation would not affect the regular PMPM payments. Additional information about quality measures, payment administration, and the reconciliation process will be provided as the model is finalized. ## Will funding be available to help practices prepare? Potentially. **Capacity-building funds** are intended as temporary upfront funding to support practices transitioning into the new payment model. NCDHHS plans to release additional information about capacity-building funds during the **first quarter of 2027**. Providers seeking capacity-building funds will need to apply for those funds at the same time they apply to participate in the pilot. --- # Key Dates - **November 9, 2026:** Provider feedback and non-binding indication-of-interest deadline - **Early 2027:** Final program details, preliminary payment-rate information, and capacity-building information expected - **Spring 2027:** Provider applications expected - **Late spring 2027:** Participants selected and capacity-building awards released; selected providers submit binding letters of commitment - **Mid-to-late 2027:** Contracting with participating providers and distribution of capacity-building funds - **January 1, 2028:** Planned launch of the prospective payment model All dates are contingent on relevant federal approvals and contracting between NCDHHS and Medicaid managed care plans. --- # Questions? Northwest AHEC Practice Support Can Help If your practice is considering the Medicaid Primary Care Capitation Pilot, you do not have to navigate the transition alone. **Northwest AHEC Practice Support** can help your team understand the model, assess readiness, identify operational needs, and prepare for implementation. **Contact Practice Support:** [practicesupport@ncahec.net](mailto:practicesupport@ncahec.net) **NC AHEC Practice Support:** https://www.ncahec.net/practice-support/ **NC AHEC:** [https://www.ncahec.net/](https://www.ncahec.net/) **Additional Medicaid Primary Care Capitation Pilot FAQs:** [https://www.ncahec.net/practice-support/om/p/DG2ortf11bZtRXJjMEjWEK7R](https://www.ncahec.net/practice-support/om/p/DG2ortf11bZtRXJjMEjWEK7R) --- # We Want to Hear From You NC Medicaid is seeking feedback from providers and practices as it develops the final pilot model. You can use the feedback form to: - Provide structured feedback on the proposed model design - Ask questions that have not yet been addressed - Indicate your interest in potentially participating in the pilot - Share questions or concerns that may help inform implementation and future educational support **Indicating interest is non-binding and does not require a provider or practice to move forward with an application.** ## Feedback Deadline: November 9, 2026 NC DHHS will consider provider feedback as it develops the final model design. **Provide Your Feedback:** [https://forms.cloud.microsoft/g/ZU8cKa9Mij](https://forms.cloud.microsoft/g/ZU8cKa9Mij) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-primary-care-capitation-pilot-program) ## [N.C. HIE Authority and the RHTP: Support for Rural Providers](https://go.northwestahec.wakehealth.edu/practicesupport/n.c.-hie-authority-and-the-rhtp-support-for-rural-providers) Oct 29, 2026, 8:44:04 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/n.c.-hie-authority-and-the-rhtp-support-for-rural-providers#comments-listing) ## N.C. Health Information Exchange Authority and the Rural Health Transformation Program: Support for Rural Providers The Rural Health Transformation Program (RHTP) is a federal initiative authorized in July 2025 that provides five years of funding to states to strengthen health care in rural communities. In North Carolina, part of this work will focus on improving health information technology infrastructure and helping rural health care providers connect to and effectively use NC HealthConnex. ### How NC HIEA Is Supporting Rural Health Transformation The N.C. Health Information Exchange Authority (NC HIEA) is partnering with the N.C. Department of Health and Human Services (NCDHHS) to strengthen health information technology infrastructure across rural North Carolina. As part of this effort, NC HIEA plans to support more than 170 rural provider Electronic Health Record (EHR) integrations with NC HealthConnex, North Carolina's statewide health information exchange, during the first two years of the program. ### Who May Be Eligible for Support? Funding is available to eligible rural NC HealthConnex participant providers to help offset one-time costs associated with NC HealthConnex integration and adoption after successful connection within the funding period. Rural provider integrations will be prioritized based on factors such as: - Potential population health impact - Rural populations served - Demonstrated engagement - The provider's place in the NC HIEA connection queue ### What Costs Can the Funding Help Cover? RHTP funding may help offset EHR vendor fees and other expenses associated with connecting to NC HealthConnex once a participating organization successfully completes onboarding and meets applicable program requirements. The amount of support will vary by participant based on the type of interface or service needed and the anticipated work involved. Funding is intended to assist with one-time technical and workflow-related expenses associated with establishing the NC HealthConnex connection. ### Why Does Connecting to NC HealthConnex Matter? NC HealthConnex allows participating health care providers to securely access and share important patient health information. Effective use of the health information exchange can help providers: - Make more informed care decisions - Reduce unnecessary duplication of services - Improve transitions of care - Coordinate services across care settings - Support value-based care efforts ### How Rural Providers Can Get Started Rural providers interested in participating should contact the NC HIEA Rural Health Transformation Program team at [**RHTP.HIEA@nc.gov**](mailto:RHTP.HIEA@nc.gov). After receiving your information, the program team can review your organization's circumstances and follow up about next steps. This may include confirming eligibility, reviewing your current NC HealthConnex connection status, discussing EHR readiness, identifying potential support needs, and outlining the steps required to move forward. ### NC AHEC Practice Support Can Help Rural practices do not have to navigate this process alone. If you are a **rural primary care practice, Federally Qualified Health Center (FQHC), Rural Health Clinic (RHC), or local health department**, NC AHEC Practice Support can assist with the process. Practice Support Coaches can help rural organizations: - Navigate and facilitate the NC HIEA application and onboarding process - Understand NC HealthConnex requirements and next steps - Prepare for successful implementation - Address training needs - Integrate NC HealthConnex into practice workflows To get assistance, contact your local **NC AHEC Practice Support Coach** or email [**practicesupport@ncahec.net**](mailto:practicesupport@ncahec.net). ### Take the Next Step If your rural practice is considering connecting to NC HealthConnex or is already in the onboarding process, now is a good time to explore whether Rural Health Transformation Program support may be available. **For RHTP and NC HealthConnex questions:** [RHTP.HIEA@nc.gov](mailto:RHTP.HIEA@nc.gov) **For practice support, training, and workflow assistance:** [practicesupport@ncahec.net](mailto:practicesupport@ncahec.net) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/n.c.-hie-authority-and-the-rhtp-support-for-rural-providers) ## [NC Medicaid Quarterly Office Hours](https://go.northwestahec.wakehealth.edu/practicesupport/nc-medicaid-quarterly-office-hours) Oct 28, 2026, 11:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/nc-medicaid-quarterly-office-hours#comments-listing) ## NC Medicaid Quarterly Virtual Office Hours: Provider Updates and Reminders NC Medicaid will host its next Quarterly Virtual Office Hours on **Thursday, November 5, 2026, from noon to 1 p.m.** The session will provide important program updates and reminders for Medicaid providers. Topics will include: - Newly implemented unannounced provider site visits - Drug Enforcement Agency certification requirements - End-of-year license renewals - Categorical risk level adjustments - 251S taxonomy enrollment deadline - Reverification application reminders - An update on H.R. 1 and federally mandated changes coming to NC Medicaid Providers and other interested organizations are encouraged to attend and share the opportunity with colleagues who may benefit from these updates. **When:** Thursday, November 5, 2026 **Time:** Noon to 1 p.m. **Format:** Virtual ### [Register](https://forms.cloud.microsoft/pages/responsepage.aspx?id=3IF2etC5mkSFw-zCbNftGZS0ghLux2NPtGw1eZKVuAVUNjdFU0ZWQTlLR0UyVUpSMEU1N0hFRlQ0QS4u&route=shorturl)         [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/nc-medicaid-quarterly-office-hours) ## [Atrium Health Announces Affordability Protection Program for NC State Health Plan Members](https://go.northwestahec.wakehealth.edu/practicesupport/atrium-health-announces-affordability-protection-program-for-nc-state-health-plan-members) Oct 28, 2026, 9:01:29 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/atrium-health-announces-affordability-protection-program-for-nc-state-health-plan-members#comments-listing) Atrium Health has announced a new Affordability Protection Program for eligible North Carolina State Health Plan members who receive care through Atrium Health. The program is scheduled to take effect January 1, 2027. The program is designed to reduce out-of-pocket costs for eligible State Health Plan members receiving care at Atrium Health under the Plan’s new provider tier structure. According to Atrium Health, the organization will cover certain deductibles, coinsurance, and other cost differences so that eligible members pay less for qualifying care. The program does not change State Health Plan benefits or the amount the Plan pays for care. ### What State Health Plan Members Should Know Key details include: - The program is scheduled to begin January 1, 2027. - Eligible members do not need to enroll, opt in, or complete additional paperwork. The affordability protections will be applied automatically to eligible care. - The program is available to eligible active State Health Plan members, enrolled spouses and dependents, and retirees younger than age 65 who are enrolled in the State Health Plan. - Individuals with Medicare, Medicaid, Medicare Advantage, managed Medicaid, TRICARE, or another similar federally supported plan are not eligible, whether that coverage is primary or secondary. - The program applies across Atrium Health facilities and practices in North Carolina, including Atrium Health Wake Forest Baptist facilities. - The program is funded by Atrium Health and is not affiliated with, authorized by, or endorsed by the NC State Treasurer, NC State Health Plan, or State of North Carolina. Atrium Health also advises State Health Plan members to review their open enrollment materials carefully and consider the coverage options that best meet their healthcare needs. ### Learn More NC State Health Plan members and healthcare practices can review program details, eligibility information, cost examples, and frequently asked questions on [Atrium Health’s State Health Plan Education Center.](https://atriumhealth.org/about-us/state-health-plan) ### About This Update Northwest AHEC shares information that may be relevant to healthcare professionals and practices across our region. Questions about eligibility, benefits, or individual coverage should be directed to the appropriate health plan or healthcare organization. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/atrium-health-announces-affordability-protection-program-for-nc-state-health-plan-members) ## [NC Rural Health Transformation Program and NC Medicaid Primary Care Capitation Pilot Program - SECOND WEBINAR OPPORTUNITY](https://go.northwestahec.wakehealth.edu/practicesupport/nc-rural-health-transformation-program-and-nc-medicaid-primary-care-capitation-pilot-program-second-webinar-opportunity) Oct 21, 2026, 10:39:15 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/nc-rural-health-transformation-program-and-nc-medicaid-primary-care-capitation-pilot-program-second-webinar-opportunity#comments-listing) ![RHTP\_Medicaid Pilot\_Email Banner](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/RHTP_Medicaid%20Pilot_Email%20Banner.png?width=1024&height=177&name=RHTP_Medicaid%20Pilot_Email%20Banner.png)   | Please join us on **Wednesday, Oct. 28, from 12-1 p.m.** for the second webinar on a planned new payment approach for eligible Medicaid primary care providers. NC Medicaid intends to test a new option for paying primary care providers through its managed care plans under North Carolina’s Rural Health Transformation Program (NCRHTP). The program aims to strengthen financial stability for rural primary care practices and expand access to preventive, coordinated care. Participating providers would receive a monthly payment for each Medicaid member assigned to the practice in place of most fee-for-service payments. This webinar is the second session focused on this planned pilot program and will provide additional information on proposed details of the program, including: - Participation criteria for providers - Payment structure and rate setting approach - Quality bonus opportunities - How providers can submit feedback on the draft design and indicate potential interest in participating - Implementation timeline and next steps **Speaker:** Elizabeth Kasper, Care Delivery and Payment Reform Senior Advisor for NC Medicaid. Click the blue button below to register for the webinar, and visit [NCRHTP](https://urldefense.com/v3/__https://trk.cp20.com/click/enkn-3280j2-wssnux-hrkuh4q2/__;!!I6g4XUvE7pGbSZtt6A!a4gXq86HyyXcMc_-c7Jq9BCkV3oQhh9_ibyKidCJsLC3RKPpUdgcRVSdLZt-3dw7Vd3-vxUIFs_FaRXTGgFGAsdz-QQn4mYdzrV4cDcIZr5-$) for more information on NC’s Rural Health Transformation Program. Slides and recording from the first webinar on Wednesday, Oct. 15, providing an overview of the pilot program’s goals and approach, are available on a publicly shared document on [Basecamp](https://urldefense.com/v3/__https://trk.cp20.com/click/enkn-3280j2-wssnuy-hrkuh4q3/__;!!I6g4XUvE7pGbSZtt6A!a4gXq86HyyXcMc_-c7Jq9BCkV3oQhh9_ibyKidCJsLC3RKPpUdgcRVSdLZt-3dw7Vd3-vxUIFs_FaRXTGgFGAsdz-QQn4mYdzrV4cHP1b_Ro$). **Stevens Amendment Disclosure:** This webinar is supported by the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $213,008,356.47 with 100% funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government. | | --- |   | Register for the 10/28/26 NCRHTP Webinar | | --- |   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/nc-rural-health-transformation-program-and-nc-medicaid-primary-care-capitation-pilot-program-second-webinar-opportunity) ## [More Than $17 Million Announced for Rural Mental Health and Substance Use Services in North Carolina](https://go.northwestahec.wakehealth.edu/practicesupport/more-than-17-million-announced-for-rural-mental-health-and-substance-use-services-in-north-carolina) Oct 21, 2026, 9:00:06 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [behavioral health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/behavioral-health), [funding](https://go.northwestahec.wakehealth.edu/practicesupport/topic/funding) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/more-than-17-million-announced-for-rural-mental-health-and-substance-use-services-in-north-carolina#comments-listing) Rural communities in North Carolina are expected to see expanded access to mental health, substance use disorder, crisis response, and maternal behavioral health services through more than $17 million in federal funding announced on October 7, 2026. The funding is part of the Rural Health Transformation Program and is intended to support new behavioral health clinics, opioid treatment access, mobile crisis response, early intervention, and perinatal behavioral health care in rural communities. ### Where the Funding Will Go The announced investments include: - **$4 million for three new mental health clinics** - **$3 million to expand access to medications for opioid use disorder through stationary medication units in five counties** - **$4 million to expand mobile crisis teams to six additional counties**, providing in-home support to children and families experiencing a crisis for up to eight weeks - **$6.7 million for additional behavioral health efforts**, including early support for young people experiencing serious mental health symptoms, regional partnerships intended to strengthen crisis response, and expanded mental health care for new and expecting mothers in underserved areas ### Expanding Behavioral Health Care Closer to Home A significant focus of the funding is making services available closer to where rural residents live. The planned expansion of mobile crisis teams is intended to bring support directly to children and families in their homes. According to the federal announcement, these teams can provide assistance for up to eight weeks, with the goal of helping children remain with their families and reducing the need for hospital or residential placement. Another component will expand access to medications for opioid use disorder through stationary medication units in five counties. The overall investment also includes support for early intervention for young people beginning to experience serious mental health symptoms. ### Supporting Maternal Behavioral Health The funding also addresses behavioral health needs among new and expecting mothers in underserved areas. This work is included within the $6.7 million investment that also supports early mental health intervention and regional crisis-response partnerships. ### Part of North Carolina’s Broader Rural Health Transformation Work The behavioral health announcement represents one component of a larger federal investment in North Carolina through the Rural Health Transformation Program. The broader program includes initiatives related to rural health workforce development, healthcare facilities and access, new care and payment models, community-based and preventive care, and healthcare technology. These areas include recruitment, training and retention of rural healthcare professionals; partnerships and operational improvements intended to help rural providers maintain services; approaches to healthcare delivery and financing; school-based and mobile services; and remote-care and data tools. For organizations working in rural health, behavioral health, primary care, maternal health, substance use treatment, and community-based care across North Carolina, the announcement provides additional detail about how portions of the state’s Rural Health Transformation funding are being directed toward specific services and populations. ## Learn More Read the full federal announcement: [https://www.cms.gov/newsroom/press-releases/trump-administration-announces-more-17-million-new-mental-health-clinics-mobile-crisis-teams](https://www.cms.gov/newsroom/press-releases/trump-administration-announces-more-17-million-new-mental-health-clinics-mobile-crisis-teams) Additional information about the Rural Health Transformation Program is available at: [https://www.medicaid.gov/resources-for-states/rural-health](https://www.medicaid.gov/resources-for-states/rural-health) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/more-than-17-million-announced-for-rural-mental-health-and-substance-use-services-in-north-carolina) ## [Registration Now Open for the 28th Annual Diabetes Management Conference](https://go.northwestahec.wakehealth.edu/practicesupport/registration-now-open-for-the-28th-annual-diabetes-management-conference-1) Oct 16, 2026, 9:00:02 AM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [conference](https://go.northwestahec.wakehealth.edu/practicesupport/topic/conference), [diabetes](https://go.northwestahec.wakehealth.edu/practicesupport/topic/diabetes), [continuing education](https://go.northwestahec.wakehealth.edu/practicesupport/topic/continuing-education) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/registration-now-open-for-the-28th-annual-diabetes-management-conference-1#comments-listing) Healthcare professionals are invited to join Northwest AHEC's **28th Annual Diabetes Management Conference**, a comprehensive educational event designed to provide current best practices in diabetes care and management. As diabetes treatment continues to evolve, staying current on clinical advances, technology, communication strategies, and patient-centered care is essential. This year's conference will offer practical, evidence-based education that healthcare professionals can immediately apply in their practice. ![1723221614-diabetes-conference-graphicedited-lg](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/1723221614-diabetes-conference-graphicedited-lg.jpg?width=350&height=197&name=1723221614-diabetes-conference-graphicedited-lg.jpg)November 13, 2026 8:15 AM - 4:00 PM  **The Conference Center at GTCC** 7908 Leabourne Rd Colfax, NC, 27235  [REGISTER NOW](https://northwestahec.wakehealth.edu/t3/courses-and-events/78170)   One of the conference highlights is the opportunity to **customize your learning experience through engaging breakout sessions** tailored to a variety of disciplines and interests. ### Morning Breakout Sessions **Troubleshooting Continuous Glucose Monitors:** *Heather Venoy, RDN, LDN, CDCES* Learn practical approaches to common CGM challenges and gain confidence supporting patients who use diabetes technology. This session is particularly valuable for nurses, CMAs, school nurses, clinic staff, and providers who are newer to diabetes technology. **The Future of Incretin Therapies: Balancing Today's Management with Tomorrow's Pipeline:** *Julie Pruitt, PharmD* Explore the rapidly evolving world of incretin therapies, including current treatment considerations and emerging developments that are shaping the future of diabetes care. ### Afternoon Breakout Sessions **Words That Move Care Forward: Building Trust Across Visits, Messages, and Systems in Diabetes Care:** *Carrie Keyes, MMS, PA-C* Discover practical communication techniques that help build trust, improve patient engagement, and strengthen diabetes care across healthcare settings. **Understanding Ketones and DKA – Pathophysiology of Insulin Deficiency:** *Courtney Edwards, PA-C* Gain a deeper understanding of ketones, diabetic ketoacidosis, and the effects of insulin deficiency to improve clinical decision-making and patient education.   While all breakout sessions are open to conference attendees, recommended audiences have been identified to help participants select the sessions most relevant to their professional roles and learning goals. Don't miss this opportunity to learn from experienced diabetes care professionals, explore emerging trends, and enhance your ability to provide high-quality patient care. **Registration is now open.** 🔗 Register today: [https://northwestahec.wakehealth.edu/t3/courses-and-events/78170/28th-annual-diabetes-management-conference](https://northwestahec.wakehealth.edu/t3/courses-and-events/78170/28th-annual-diabetes-management-conference) [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/registration-now-open-for-the-28th-annual-diabetes-management-conference-1) ## [Carolina Complete Health Providers: Prepare for the Transition from PaySpan to Zelis](https://go.northwestahec.wakehealth.edu/practicesupport/carolina-complete-health-providers-prepare-for-the-transition-from-payspan-to-zelis) Oct 16, 2026, 7:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [carolina complete](https://go.northwestahec.wakehealth.edu/practicesupport/topic/carolina-complete) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/carolina-complete-health-providers-prepare-for-the-transition-from-payspan-to-zelis#comments-listing)   | Payspan Migration to Zelis Provider Notice | | --- | ![Zelis](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Zelis.png?width=196&height=88&name=Zelis.png)     | With the Zelis acquisition of PaySpan, Carolina Complete Health in coordination with its parent company, Centene Corporation, will transition to Zelis for both claims and non-claims payments. The transition will occur in phases, with Medicare, Medicaid, and Ambetter programs moving in early 2027. To ensure uninterrupted access to electronic payments and remittance information across all participating lines of business, we encourage you to enroll now. Once enrolled, any additional eligible lines of business that move to the new platform will automatically be included, and no further action will be required. How the Move to Zelis Impacts You The transition to Zelis will offer greater efficiency and more choice in how you receive claims payments and remittance data. Your options include: ZAPP Edge – the Zelis premium payments experience for providers, offering direct settlement into the provider bank accounts via ACH plus data and financial performance insights from 485+ payers in a single portal. Virtual Card (VCC) – a one-time-use virtual card. ePayment Center – no-cost standard EFT/ERA solution that delivers payment via ACH. Paper Check – no-cost paper check delivery via USPS (default payment method). What You Need to Know If you are already enrolled in Zelis payments on ZAPP Edge to receive claim payments via ACH or VCC, no action is needed. Following our move to Zelis, payments from \[Payer\] will be sent according to your current Zelis enrollment, fee schedule, and other terms and conditions. If you are not enrolled in Zelis payments on ZAPP Edge, you can avoid any disruption to your payment preferences by enrolling now and selecting your preferred electronic payment method using the contact information below. ZAPP Edge or VCC: call a Zelis Advisor at 855-496-1571. Centene Claims ePayment Center (no-cost standard EFT/ERA): visit centeneclaimspayment.epayment.center/Registration. If you are not already enrolled with Zelis for VCC or ZAPP Edge and do not enroll in the free ePayment Center, payments will be sent by paper check through USPS. If you receive non-claims payments, you may have additional registration steps to complete. Registration for non-claims payments can be completed by visiting CenteneAlternativePayments.epayment.center. More information on this process will be provided closer to the transition. Questions  Carolina Complete Health and Zelis are committed to supporting you throughout this transition. If you have questions about your payment options, need additional help making your selection, or want to change your payment method, please use the contact information below. ePayment Center: call 855-774-4392 or email help@epayment.center. ZAPP Edge or VCC: contact Zelis Client Services at 877-828-8770. | | --- |   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/carolina-complete-health-providers-prepare-for-the-transition-from-payspan-to-zelis) ## [Free Online Educational Resources for Adults with Down Syndrome](https://go.northwestahec.wakehealth.edu/practicesupport/free-online-educational-resources-for-adults-with-down-syndrome) Oct 6, 2026, 9:15:00 AM / by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones) posted in [downs syndrome](https://go.northwestahec.wakehealth.edu/practicesupport/topic/downs-syndrome) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/free-online-educational-resources-for-adults-with-down-syndrome#comments-listing) As adults with Down syndrome are living longer and healthier lives, healthcare professionals, caregivers, and community organizations are increasingly seeking evidence-based resources to support their unique health and wellness needs. Fortunately, several outstanding no-cost online educational resources are available to help providers and caregivers strengthen their knowledge and improve care. ## CARE-DS: Comprehensive Education with Free Continuing Education Credit The Center for Aging Research and Education on Down Syndrome (CARE-DS) offers a growing collection of educational programs focused on aging, dementia, health care, and quality of life for adults with Down syndrome. A particularly valuable feature of CARE-DS is the availability of free continuing education opportunities. Eligible participants can earn both AMA PRA Category 1 Credit™ and nursing continuing education credit through select educational activities. Whether you are a physician, nurse, social worker, caregiver, or community provider, CARE-DS provides practical, evidence-based training designed to improve care for individuals with Down syndrome across the lifespan. **Learn more:** [CARE-DS](https://careds.org/) ## Adult Down Syndrome Center Resource Library The Adult Down Syndrome Center maintains one of the most comprehensive online resource libraries dedicated to the healthcare needs of adults with Down syndrome. Topics include: - Aging and longevity - Dementia and Alzheimer's disease - Mental health - Communication - Medical conditions and screening recommendations - Caregiver support - Healthy lifestyle practices The center's extensive collection of articles, videos, webinars, and clinical resources makes it a valuable destination for healthcare providers, families, caregivers, and self-advocates seeking trusted information. **Explore the resource library:** [Adult Down Syndrome Center](https://adultdownsyndrome.org/) ## Down Syndrome Project ECHO: Interactive Learning with Free CME The Down Syndrome Medical Interest Group-USA (DSMIG-USA) sponsors a Down Syndrome Project ECHO program that connects healthcare professionals with national experts through virtual case-based learning and educational sessions. Project ECHO (Extension for Community Healthcare Outcomes) uses an interactive model that allows participants to learn from specialists while discussing real-world challenges they encounter in practice. Sessions are designed to build provider confidence and expand access to high-quality care for individuals with Down syndrome. Many sessions include opportunities to earn free Continuing Medical Education (CME) credit, making this an excellent option for clinicians seeking both education and professional development. **Learn more about Project ECHO:** [DSMIG-USA Down Syndrome Project ECHO](https://dsmigusa.memberclicks.net/project-echo) ## Expanding Knowledge to Improve Care As the population of adults with Down syndrome continues to grow, access to high-quality educational resources is essential. These free online programs provide healthcare professionals, caregivers, and community partners with practical tools, current clinical information, and ongoing learning opportunities that can help improve health outcomes and quality of life. ### Resource Links - CARE-DS: [https://careds.org/](https://careds.org/) - Adult Down Syndrome Center Resource Library: [https://adultdownsyndrome.org/](https://adultdownsyndrome.org/) - DSMIG-USA Down Syndrome Project ECHO: [https://dsmigusa.memberclicks.net/project-echo](https://dsmigusa.memberclicks.net/project-echo) *Looking for more Down syndrome educational resources? These three programs are excellent starting points for clinicians, caregivers, educators, and organizations seeking evidence-based information and training at no cost.*   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/free-online-educational-resources-for-adults-with-down-syndrome) ## [Rural Health Innovation Fund: A New Opportunity to Advance Digital Health in North Carolina](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-a-new-opportunity-to-advance-digital-health-in-north-carolina) Oct 2, 2026, 10:15:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-a-new-opportunity-to-advance-digital-health-in-north-carolina#comments-listing) Rural healthcare organizations often face significant challenges when it comes to adopting and expanding technology solutions. Limited resources, infrastructure barriers, and funding constraints can make it difficult to implement tools that improve patient care, strengthen operations, and support long-term sustainability. The North Carolina Rural Health Innovation Fund (RHIF) was created to help address these challenges by providing financial support for technology-driven projects that improve healthcare delivery in rural communities. For eligible organizations, this funding opportunity may help accelerate initiatives that enhance access to care, improve patient outcomes, and strengthen healthcare operations. ## What Is the Rural Health Innovation Fund? The Rural Health Innovation Fund is a North Carolina initiative designed to support rural healthcare providers and organizations in implementing innovative technology solutions. Funding is available for projects that demonstrate the potential to improve healthcare delivery and strengthen care in rural communities. Organizations interested in applying should carefully review eligibility requirements, application instructions, and program guidance available on the [Rural Health Innovation Fund](https://www.ncbroadband.gov/ruralhealthinnovation) website.   ## Why Technology Readiness Matters Before investing in new technology, healthcare organizations need to understand their current capabilities and readiness for adoption. Technology readiness assessments can help organizations identify strengths, gaps, and areas that may require additional planning before implementation. As part of the application process, organizations are encouraged to review the Technology Readiness Assessment Questions before completing the online submission form. Reviewing these questions in advance can help practices gather the information needed and prepare a stronger application. [Technology Readiness Assessment Questions](https://www.ncbroadband.gov/rhif-technology-readiness-assessment-questions/download?attachment) ## Preparing Your Application Organizations considering an application should begin by assembling key stakeholders, evaluating current technology infrastructure, and identifying projects that align with organizational priorities and community needs. Potential areas of focus may include: - Telehealth and virtual care expansion - Digital health tools that improve patient engagement - Technology that enhances care coordination - Infrastructure improvements that support healthcare delivery - Innovative approaches to addressing healthcare access challenges in rural communities Applicants should also review the program guidance and frequently asked questions to better understand the application process and funding requirements. ## Complete the Online Readiness Assessment After reviewing the readiness assessment questions, organizations can complete the online assessment form. [Online Readiness Assessment Form](https://ncsu.qualtrics.com/jfe/form/SV_80qBAYwAxIrmMSi) Completing the assessment can help organizations determine their preparedness for technology implementation and identify opportunities for future growth. ## Frequently Asked Questions Additional information about the Rural Health Innovation Fund, including answers to common questions, is available in the program FAQ document. [Rural Health Innovation Fund FAQ](https://www.ncbroadband.gov/rhif-website-faq/download?attachment) ## Take the Next Step Technology continues to play an increasingly important role in expanding access to care, improving patient experiences, and supporting healthcare teams. The Rural Health Innovation Fund offers an opportunity for eligible rural healthcare organizations to explore innovative solutions and strengthen their capacity to serve patients and communities. Organizations interested in learning more should review the program materials, complete the readiness assessment, and determine whether this funding opportunity aligns with their strategic goals. **Resources** [Rural Health Innovation Fund](https://www.ncbroadband.gov/ruralhealthinnovation) [Technology Readiness Assessment Questions](https://www.ncbroadband.gov/rhif-technology-readiness-assessment-questions/download?attachment) [Online Readiness Assessment Form](https://ncsu.qualtrics.com/jfe/form/SV_80qBAYwAxIrmMSi) [Rural Health Innovation Fund FAQ](https://www.ncbroadband.gov/rhif-website-faq/download?attachment)   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-a-new-opportunity-to-advance-digital-health-in-north-carolina) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) [Next](https://go.northwestahec.wakehealth.edu/practicesupport/page/2) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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