--- title: Practice Support Services description: Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [Rural Health Innovation Fund to Offer $20 Million for Digital Health Transformation in Rural North Carolina](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-to-offer-20-million-for-digital-health-transformation-in-rural-north-carolina) Sep 23, 2026, 10:39:50 AM / by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-to-offer-20-million-for-digital-health-transformation-in-rural-north-carolina#comments-listing) ![rural-health-logo-final\_rural-health-logo](https://go.northwestahec.wakehealth.edu/hubfs/rural-health-logo-final_rural-health-logo.svg)North Carolina's rural healthcare organizations will soon have access to a significant new funding opportunity designed to accelerate digital transformation and strengthen care delivery. As part of the North Carolina [Rural Health Transformation Program's](https://www.ncdhhs.gov/about/department-initiatives/rural-health-transformation-program) ongoing digital health and technology initiatives, the North Carolina Department of Information Technology (NCDIT), in partnership with the North Carolina Department of Health and Human Services (NCDHHS), is preparing to launch the [**Rural Health Innovation Fund**](https://www.ncdhhs.gov/about/department-initiatives/rural-health-transformation-program/ncrhtp-initiative-six-digital-health#RuralHealthInnovationFund-12030), a $20 million investment aimed at helping rural healthcare providers modernize operations and adopt innovative digital tools and technologies. The competitive funding opportunity opens **September 30, 2026**, and is intended to support healthcare organizations serving rural communities as they navigate evolving patient needs, workforce challenges, and care delivery demands. ## Supporting Innovation in Rural Healthcare Digital health technologies have the potential to expand access to care, improve operational efficiency, and enhance patient outcomes. However, many rural providers face financial and infrastructure barriers that limit their ability to implement new systems and technologies. The Rural Health Innovation Fund seeks to address these challenges by providing financial support for projects that advance digital health capabilities and strengthen healthcare delivery across rural North Carolina. Potential investments may help organizations modernize workflows, improve data sharing, enhance patient engagement, support care coordination, and implement technology solutions that improve access and quality of care. ## Learn More at the Informational Webinar Organizations interested in applying are encouraged to attend the [**NCRHTP Rural Health Innovation Fund Informational Webinar**](https://ncdhhs-itd.webex.com/webappng/sites/ncdhhs-itd/meeting/register/40520756a3094bd39b32ef41f883e808?ticket=4832534b00000009c8f90f72c4b0ee59f954e04f17b75b86e5b4d97e33aae1878f5eff20793990c4×tamp=1789735438559&RGID=rfe32f3a80272188f96cb08d7e3b1efbc&isAutoPopRegisterForm=false) on: **Wednesday, September 23, 2026** **2:00 PM Eastern Time** The webinar will provide an overview of: - Program goals and objectives - Applicant eligibility requirements - Funding priorities - Application process and timeline - Tips for preparing a competitive proposal This session will also give potential applicants an opportunity to better understand how the fund aligns with broader Rural Health Transformation Program efforts to strengthen healthcare infrastructure throughout North Carolina. ## Important Dates ### Rural Health Innovation Fund Informational Webinar **September 23, 2026 at 2:00 PM** ### Application Period Opens **September 30, 2026** ## Why This Matters Rural healthcare providers continue to face unique challenges related to workforce shortages, financial sustainability, access to specialty care, and technology infrastructure. Strategic investments in digital health solutions can help organizations improve care delivery while creating a stronger foundation for long-term sustainability. The Rural Health Innovation Fund represents an important opportunity for healthcare organizations to invest in innovations that can enhance services, improve patient experiences, and build more connected systems of care for rural communities across North Carolina. ## Learn More Healthcare organizations interested in pursuing funding should plan to attend the informational webinar and begin considering projects that align with their strategic goals and the needs of the populations they serve. For additional information about the Rural Health Innovation Fund and webinar registration details, visit the [North Carolina Rural Health Transformation Program website](https://www.ncdhhs.gov/about/department-initiatives/rural-health-transformation-program).     [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-innovation-fund-to-offer-20-million-for-digital-health-transformation-in-rural-north-carolina) ## [Blue Cross NC Introduces New E&M Leveling Program: What Providers Need to Know](https://go.northwestahec.wakehealth.edu/practicesupport/blue-cross-nc-introduces-new-em-leveling-program-what-providers-need-to-know) Aug 18, 2026, 9:45:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/blue-cross-nc-introduces-new-em-leveling-program-what-providers-need-to-know#comments-listing) Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has announced a new Office and Other Outpatient Evaluation and Management (E&M) Leveling Program and updates to its E&M reimbursement policy. Beginning August 15, 2026, select providers may be subject to additional review of office and outpatient E&M claims to help ensure coding aligns with national industry standards. For physicians, advanced practice providers, practice managers, coding professionals, and billing teams, now is a good time to review E&M documentation and coding practices to understand how this change may affect claims processing and reimbursement. ## What Is the E&M Leveling Program? The new E&M Leveling Program is designed to support accurate and consistent coding and reimbursement. Blue Cross NC will identify providers whose E&M coding patterns are consistently higher than those of their peers and evaluate whether submitted E&M services are supported by the services and conditions documented in the claim. The review process uses analytics supported by human and clinical review. If Blue Cross NC determines that the billed E&M level is higher than what is supported by the documentation and services submitted, the claim may be denied or reimbursed at a different E&M level. Providers may use the standard claims dispute process to request a review of any determination. ## Who Will Be Affected? The updated reimbursement policy does not automatically apply to all providers. Only providers identified for participation in the E&M Leveling Program will be subject to the additional review process. Blue Cross NC has indicated that providers selected for the program will receive advance notification. If your practice does not receive a notification letter, no further action is required regarding program participation. The policy applies to: - Blue Cross NC Commercial plans - Blue Cross NC Medicare Advantage plans The policy does not apply to: - Federal Employee Program (FEP) - Inter-Plan Program (IPP) Host - Inter-Plan Program (IPP) Home ## What Should Practices Do Now? Even if your organization has not received a notification letter, this announcement serves as a reminder of the importance of accurate E&M coding and thorough clinical documentation. Practices may want to review: - Current E&M coding processes - Documentation supporting medical decision-making and time-based coding - Internal coding education and auditing activities - Opportunities for provider and staff training related to E&M guidelines Practices that receive notification of program participation may also wish to work closely with coding, compliance, and revenue cycle teams to monitor adjudication outcomes and address reimbursement questions. ## Why This Matters E&M services account for a substantial portion of outpatient reimbursement. Changes in payer review processes can affect reimbursement, claim adjudication, and administrative workload. Maintaining strong documentation practices and ensuring coding accuracy can help practices prepare for reviews and support appropriate reimbursement. As payers continue to focus on coding accuracy and documentation standards, ongoing provider and staff education remains an important component of practice operations. ## Learn More Blue Cross NC has published additional information about the program and related reimbursement policies: - [New E&M Leveling Program and Updated E&M Reimbursement Policy ](https://www.bcbsnc.com/providers/provider-news/2026/new-evaluation-and-management-leveling-program-updated-reimbursement-policy) - [Blue Cross NC Provider Policies, Guidelines, and Codes ](https://www.bcbsnc.com/providers/policies-guidelines-codes) - [Provider Policy Notifications](https://www.bcbsnc.com/providers/policies-guidelines-codes/notifications) ## NC AHEC Practice Support Takeaway While the E&M Leveling Program will only apply to selected providers, all practices can benefit from regularly reviewing coding and documentation processes. Ensuring that E&M services are fully supported by clinical documentation can help reduce claim denials, support appropriate reimbursement, and prepare practices for evolving payer review programs. Accurate coding, complete documentation, and ongoing education can help practices navigate payer policy changes while maintaining efficient revenue cycle operations. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/blue-cross-nc-introduces-new-em-leveling-program-what-providers-need-to-know) ## [Preparing for January 1 Medicaid Changes? Health Centers Should Start Now!](https://go.northwestahec.wakehealth.edu/practicesupport/preparing-for-january-1-medicaid-changes-health-centers-should-start-now) Aug 17, 2026, 8:30:01 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/preparing-for-january-1-medicaid-changes-health-centers-should-start-now#comments-listing) The upcoming federal Medicaid changes associated with H.R. 1 may create new administrative demands for health centers, care teams, and patients. According to analysis from the [Kaiser Family Foundation (KFF)](https://www.kff.org/), several provisions could affect Medicaid eligibility processes, enrollment requirements, and coverage retention efforts. For many organizations, preparation does not require launching entirely new programs. Instead, it presents an opportunity to strengthen existing workflows through focused quality improvement (QI) initiatives. Projects that improve patient outreach, data accuracy, care coordination, and eligibility support can help health centers build readiness well before implementation deadlines arrive. Rather than waiting for final regulations, practice leaders can use the coming months to identify operational gaps and test process improvements that will benefit both patients and staff. ## Start with Contact Information Accuracy One of the most valuable quality improvement projects a health center can undertake is improving the accuracy of patient contact information. Patients who do not receive Medicaid notices, renewal reminders, or requests for documentation may face avoidable coverage interruptions. A focused QI project could examine how often contact information is updated during patient encounters, identify breakdowns in current workflows, and establish standard procedures for verifying addresses, phone numbers, and email addresses at every visit. Even small improvements in data accuracy can significantly improve patient outreach efforts when policy changes take effect. ## Evaluate Your Patient Outreach Workflows Many practices already conduct outreach related to preventive care, chronic disease management, and appointment reminders. The same infrastructure can often be leveraged to support Medicaid-related communications. A quality improvement initiative focused on outreach workflows might evaluate how patients are contacted, which methods generate the highest response rates, and whether communication strategies effectively reach patients who face language, transportation, technology, or health literacy barriers. By strengthening outreach processes now, practices can create systems that are ready to support future eligibility and renewal communications. ## Assess Care Management Capacity Care managers, patient navigators, and community health workers often play an important role when patients must navigate complex systems. Health centers may benefit from conducting a workflow assessment that examines current care management capacity and identifies opportunities for improvement. Questions worth exploring include whether staff have sufficient time to support high-risk patients, whether referral pathways are clearly defined, and whether social needs screening processes connect patients to appropriate community resources. Quality improvement efforts in this area can help organizations better support patients who may require additional assistance understanding and meeting future Medicaid requirements. ## Strengthen Population Health Reporting Many health centers already use population health tools to identify care gaps and track clinical measures. Similar approaches can support future Medicaid preparedness efforts. Organizations may consider quality improvement projects that focus on improving patient registries, identifying populations that could be disproportionately affected by policy changes, and developing reporting processes that support proactive outreach. Better data visibility can help practices allocate resources more effectively and prioritize support for vulnerable patient populations. ## Reduce Barriers Through Team-Based Care Successful implementation of any administrative change depends on clearly defined roles and responsibilities. Health centers may benefit from conducting process mapping exercises that document how eligibility concerns, patient questions, documentation requests, and care management referrals move through the organization. A quality improvement project focused on team-based workflows can help eliminate duplication, clarify responsibilities, and improve coordination among front-desk staff, medical assistants, clinicians, care managers, and patient navigators. These improvements often generate benefits long before policy changes take effect. ## Partner with Community Organizations Many of the factors that influence Medicaid enrollment and retention extend beyond the walls of a clinic. Workforce development agencies, educational institutions, social service organizations, transportation providers, and community-based organizations may all become important partners in supporting patients. Health centers can use quality improvement methods to evaluate existing partnerships, identify gaps in referral networks, and strengthen connections that may help patients navigate future requirements. Building these relationships now may improve patient outcomes while creating a stronger community support infrastructure. ## Use the Changes as a Catalyst for Improvement Federal policy changes can create uncertainty, but they can also provide an opportunity to strengthen systems that already support patient care. Health centers that approach H.R. 1 implementation through a quality improvement lens can focus on practical changes that improve operations regardless of future policy developments. Projects that enhance data quality, patient outreach, care coordination, workflow efficiency, and community partnerships are likely to produce benefits well beyond January 1. The question for health centers is not simply how to comply with future requirements. The larger opportunity is how to use the months ahead to build more resilient systems that help patients maintain access to care and support the long-term health of the communities they serve. ## Learn More For the latest federal and state guidance, visit: - [North Carolina Medicaid](https://medicaid.ncdhhs.gov) - [Centers for Medicare & Medicaid Services (CMS)](https://www.cms.gov) - [National Association of Community Health Centers (NACHC)](https://www.nachc.org) - [North Carolina Community Health Center Association (NCCHCA)](https://ncchca.org) - [Rural Health Information Hub](https://www.ruralhealthinfo.org) *Northwest AHEC Practice Support supports primary care practices, health centers, and community-based organizations through quality improvement coaching, practice transformation support, and workforce development initiatives that strengthen care delivery across North Carolina.* [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/preparing-for-january-1-medicaid-changes-health-centers-should-start-now) ## [🔎 DID YOU KNOW? Free Resources Available Through the AHEC Digital Library](https://go.northwestahec.wakehealth.edu/practicesupport/did-you-know-free-resources-available-through-the-ahec-digital-library) Aug 13, 2026, 7:15:00 AM / by [Janice Moore, MLS](https://go.northwestahec.wakehealth.edu/practicesupport/author/janice-moore) posted in [resource](https://go.northwestahec.wakehealth.edu/practicesupport/topic/resource), [digital library](https://go.northwestahec.wakehealth.edu/practicesupport/topic/digital-library) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/did-you-know-free-resources-available-through-the-ahec-digital-library#comments-listing) ### 📚 NC AHEC Library Services ![adl\_logo\_Oct2022-1](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/adl_logo_Oct2022-1.png?width=273&height=104&name=adl_logo_Oct2022-1.png)Did you know the **AHEC Digital Library (ADL)** provides access to a wealth of free, evidence-based health resources? Through the **ADL Free Resources** page, you can access trusted tools such as: - **Medscape** - **MedlinePlus** - **Merck Manual** - And many other high-quality health information resources 👉 Explore the ADL Free Resources page: [https://ncahec.libguides.com/Statewide\_ADLFreeResources](https://ncahec.libguides.com/Statewide_ADLFreeResources) Some resources, including **Essential Evidence Plus**, require users to sign in with their individual ADL account. 👉 Access Essential Evidence Plus: [CLICK HERE](https://go.openathens.net/redirector/ncahec.net?url=https%3A%2F%2Fonline.statref.com%2FHome%2FResolve%3Fid%3D137469%26grpalias%3DNC-AHEC) ### Need an ADL Account? Don't have an account yet? No problem! Visit the AHEC Digital Library website for complete eligibility requirements and application instructions: 👉 **How to Apply for Access to the AHEC Digital Library** [https://library.ncahec.net](https://library.ncahec.net) Once connected, you'll gain access to a variety of trusted clinical, educational, and evidence-based resources designed to support healthcare professionals, students, faculty, and staff in their learning and practice. Start exploring today and make the most of your AHEC Digital Library access! [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/did-you-know-free-resources-available-through-the-ahec-digital-library) ## [ADL News: Rediscover Behavioral Health Resources with PsychiatryOnline®](https://go.northwestahec.wakehealth.edu/practicesupport/psychiatryonline) Jul 28, 2026, 9:00:03 AM / by [Janice Moore, MLS](https://go.northwestahec.wakehealth.edu/practicesupport/author/janice-moore) posted in [NCAHEC](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncahec), [digital library](https://go.northwestahec.wakehealth.edu/practicesupport/topic/digital-library) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/psychiatryonline#comments-listing) Looking for trusted behavioral health and psychiatric resources? The AHEC Digital Library (ADL) has added a valuable new resource to help support healthcare professionals, educators, and learners: **PsychiatryOnline®**. ![ncahecdigitallibrary](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/ncahecdigitallibrary.jpg?width=342&height=130&name=ncahecdigitallibrary.jpg)This comprehensive platform from the American Psychiatric Association provides access to leading journals and essential reference materials in psychiatry and behavioral health, including full-text access to: - **The American Journal of Psychiatry** - **The American Journal of Psychotherapy** - **Focus** - **The Journal of Neuropsychiatry** - **Psychiatric Research & Clinical Practice** - **Psychiatric Services** - **DSM-5-TR™ (Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, Text Revision)** Whether you're seeking the latest research, evidence-based clinical guidance, or authoritative diagnostic information, PsychiatryOnline offers a wealth of resources to support your practice and professional development. Take a moment to explore this new core resource and rediscover the behavioral health content available through the AHEC Digital Library. **Access PsychiatryOnline and other valuable resources through the NCAHEC Digital Library:** 🔗 [https://library.ncahec.net](https://library.ncahec.net) Happy reading! *The NCAHEC Digital Library provides North Carolina healthcare professionals with access to high-quality information resources that support education, clinical practice, and lifelong learning.*   *[![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1)*   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/psychiatryonline) ## [NCIR Data Exchange Onboarding Temporarily Paused During System Transition](https://go.northwestahec.wakehealth.edu/practicesupport/ncir-data-exchange-onboarding-temporarily-paused-during-system-transition) Jul 15, 2026, 1:30:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [ncir](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncir) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/ncir-data-exchange-onboarding-temporarily-paused-during-system-transition#comments-listing) ![Idea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-3](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-3.jpeg?width=468&height=312&name=Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-3.jpeg)The North Carolina Immunization Program (NCIP) has announced a temporary pause on all North Carolina Immunization Registry (NCIR) data exchange onboarding activities as it transitions to a new NCIR product. Practices, health systems, and vendors planning new NCIR data exchange connections should be aware of this change and prepare for potential delays in onboarding timelines. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/ncir-data-exchange-onboarding-temporarily-paused-during-system-transition) ## [Rural Health Transformation Program Launches New Digital Health Initiatives to Strengthen Rural Care](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-transformation-program-launches-new-digital-health-initiatives-to-strengthen-rural-care) Jul 15, 2026, 10:30:01 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-transformation-program-launches-new-digital-health-initiatives-to-strengthen-rural-care#comments-listing) ## ![rural-health-logo-final\_rural-health-logo](https://go.northwestahec.wakehealth.edu/hubfs/rural-health-logo-final_rural-health-logo.svg) North Carolina is taking another step toward improving access to health care in rural communities through the Rural Health Transformation Program (RHTP). In June, the North Carolina Department of Health and Human Services (NCDHHS) and the North Carolina Department of Information Technology (NCDIT) announced three new programs designed to strengthen the digital infrastructure supporting rural health care delivery. These efforts are part of Initiative Six of the North Carolina Rural Health Transformation Program (NCRHTP), which focuses on digital health and technology.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/rural-health-transformation-program-launches-new-digital-health-initiatives-to-strengthen-rural-care) ## [Reminder: Credit Balance Audit and Quarterly Reporting Requirements](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-credit-balance-audit-and-quarterly-reporting-requirements) Jul 8, 2026, 9:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-credit-balance-audit-and-quarterly-reporting-requirements#comments-listing) ![Report Concept. Button on Modern Computer Keyboard with Word Report on It.-1](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Report%20Concept.%20Button%20on%20Modern%20Computer%20Keyboard%20with%20Word%20Report%20on%20It.-1.jpeg?width=229&height=172&name=Report%20Concept.%20Button%20on%20Modern%20Computer%20Keyboard%20with%20Word%20Report%20on%20It.-1.jpeg)Providers participating in the North Carolina Medicaid program are reminded of their responsibility to complete regular credit balance audits and submit required Credit Balance Reports. These reports help ensure that any overpayments or improper payments owed back to Medicaid are identified and resolved promptly. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-credit-balance-audit-and-quarterly-reporting-requirements) ## [Top Billing Challenges We’re Seeing in NC Medicaid and What Practices Can Do About Them](https://go.northwestahec.wakehealth.edu/practicesupport/closing-the-loop-after-discharge-strengthening-care-transitions-in-practice) Jun 30, 2026, 9:30:00 AM / by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/closing-the-loop-after-discharge-strengthening-care-transitions-in-practice#comments-listing) ![Doctor talking with patient and taking notes](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Doctor%20talking%20with%20patient%20and%20taking%20notes.jpeg?width=378&height=252&name=Doctor%20talking%20with%20patient%20and%20taking%20notes.jpeg) Billing in today’s healthcare environment is rarely straightforward. For many practices participating in NC Medicaid, even well-designed workflows can be disrupted by claim issues, coding updates, and evolving requirements. These challenges not only affect revenue—they also create administrative burden and frustration for care teams already operating at capacity. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/closing-the-loop-after-discharge-strengthening-care-transitions-in-practice) ## [Integrated Care Quality Series - Session 2 Registration Now Open](https://go.northwestahec.wakehealth.edu/practicesupport/integrated-care-quality-2) Jun 25, 2026, 2:30:56 PM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [NC health department](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nc-health-department) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/integrated-care-quality-2#comments-listing) We’re excited to launch Session 2 for the [**Integrated Care Quality Series**](https://go.northwestahec.wakehealth.edu/integratedcare), a four-part educational series designed to support providers, care teams, and partners in improving outcomes across maternal, preventive, and pediatric care. Aligned with NC Medicaid’s 2026 Withhold Program, this series will provide practical strategies, updated guidance, and actionable tools to strengthen high-quality, equitable care across the care continuum. ![Integrated Care Quality Series](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Integrated%20Care%20Quality%20Series.png?width=300&height=300&name=Integrated%20Care%20Quality%20Series.png)All programs in the series are being held via Live Webinar. These programs are for NC Health Department employees only. Course registration is generously supported by the North Carolina Alliance of Public Health Agencies.   **Session 2 Registration is Now Open Screening for Health‑Related Resource Needs (HRRN) August 26, 2026 11AM - 12PM - LIVE WEBINAR** Beginning in 2026, HRRN transitions from pay for reporting to pay for performance, reinforcing NC Medicaid’s commitment to addressing social drivers of health. This session examines required screening components, best practices for documentation, and effective approaches for follow up and linkage to community based resources. Q&A Session will be held two weeks after the event, link will be sent to participants. Speaker: Madison Shaffer, MPH Quality Measurement Lead - Program Evaluation, QPHE, NC Medicaid NC Department of Health and Human Services 👉 [**Learn more and register**](https://go.northwestahec.wakehealth.edu/integratedcare) **[![Register Now](https://no-cache.hubspot.com/cta/default/7413846/interactive-215439129009.png)](https://go.northwestahec.wakehealth.edu/hs/cta/wi/redirect?encryptedPayload=AVxigLI7NBT68IlXI8faqMWtmuHxJtCfGJ%2FeT%2BQJdWp4qxvriDzbGV%2BVVxsvi9fzk91anmhJ9kunJInNmKL7aeNpNMoeiiTt%2Bx1CAdbTvKo7FsdWGjmVuzx0wmZEtw7ny%2F1Xcj73aKSvADfMNCWy0mC2LzW6s43gFGEwzhMo9JBn6HIfyjv2PHXRo4TJYaX4fN98BqQSR7xBa%2FHowaFeKyRXDYI9I19HVMJuzqplw6fsTKfyE93NYuNcLA9SsB3Slb4U9omngQiR0FF59BamnuCD6wJMu2pG&webInteractiveContentId=215439129009&portalId=7413846)**   **What’s Coming Next** Future sessions in the series will address: - Women’s Preventive Health (Cervical & Breast Cancer Screening) - Child & Adolescent Well-Care and Immunizations We’ll be announcing additional session details soon, with registration opening shortly for fall offerings. **Did you miss Session 1 Prenatal and Postpartum Care?** You can register and watch recording! Check out [the website](https://go.northwestahec.wakehealth.edu/integratedcare). 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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