Practice Support Update Blog

NC Medicaid Revising and/or End-Dating All Temporary COVID-19 Rate Increases

Jan 6, 2022 8:00:00 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care

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Effective Dec. 31, 2021, NC Medicaid will end several of the temporary COVID-19 rate increases.
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NCDHHS Publishes Summary of Initial Network Adequacy Results for Standard Plans

Jan 4, 2022 12:36:32 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, Primary Care

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The North Carolina Department of Health and Human Services (NCDHHS) today published summary network adequacy results for Standard Prepaid Health Plans (Standard Plans) which were in effect for the July 1, 2021 “go-live." Network adequacy measures the ability of each NC Medicaid Managed Care health plan to deliver covered benefits by providing adequate access for members to all covered health care services through a network of contracted health care providers. Network adequacy and accessibility standards help verify that members have access to providers and offer an important tool for NC Medicaid to monitor and measure that access.

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Temporary Provider Rate Increases Extended Through 12/31

Nov 30, 2021 2:18:07 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care

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Temporary provider rate increases set to expire Nov 30 now extended through Dec 31. 

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Medicaid Communication Access Reimbursement

Nov 17, 2021 4:30:00 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, Primary Care, communication

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The Division of Services for the Deaf and Hard of Hearing (DSDHH) has partnered with the Division of Health Benefits to establish a pilot initiative for communication access services for patients (and companions) who have Medicaid and Health Choice. 

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Get Paid for COVID-19 Vaccine Outreach for Medicaid Beneficiaries

Oct 27, 2021 2:30:00 PM / by Practice Support Team posted in Medicaid, COVID-19, Primary Care, family medicine, Pediatric

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Effective Oct. 22, 2021, NC Medicaid-enrolled providers can bill code 99401 with HM modifier for telephone outreach to unvaccinated Medicaid beneficiaries. The goal of the outreach is to educate the beneficiaries on the vaccine and assist them in scheduling an appointment, ideally in the office where the outreach is originated.

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Reminder Back Porch Chat: Hot Topics in Medicaid Managed Care

Oct 20, 2021 3:40:59 PM / by Practice Support Team posted in Medicaid, NCDHHS, NCAHEC, COVID-19

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Please join NC Medicaid Chief Medical Officer (CMO) Dr. Shannon Dowler, along with all the NC Medicaid Managed Care plan CMO’s, for the October Back Porch Chat on October 21 from 5:30 - 6:30 p.m.

backporchchatThis webinar will review new COVID-19 surge response offerings from NC Medicaid, including a COVID-19 vaccine incentive program for NC Medicaid beneficiaries. It will also review how to help a patient who needs Behavioral Health and Individual Developmental Disabilities (I/DD) Tailored Plan behavioral health services move from a standard plan to NC Medicaid Direct.

In efforts at improving transparency, this webinar will provide an overview of a claims dashboard and clinical quality measures, and show results across plans in our first quarter of NC Medicaid Managed Care.

Finally, it will summarize the “latest and greatest” in recent Medicaid bulletins and answer your questions. Please use this link to submit your questions in advance.

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Carolina Access Practices: New 2 Party Agreement with CCNC needed

Oct 14, 2021 7:30:00 AM / by Practice Support Team posted in Medicaid, Primary Care, Pediatric, Case Management

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For those serving NC Medicaid Direct beneficiaries, be on the lookout for a new primary care case management (PCCM) agreement from NC Carolina Community Care Networks within the next 1-2 weeks. 

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NC Medicaid EHR Incentive Program

Oct 13, 2021 3:45:00 PM / by Practice Support Team posted in Medicaid, Primary Care, Pediatric, EHR

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2021 is the last year for eligible professionals to participate in the NC Medicaid EHR Incentive program, and October 31 is the deadline to submit your attestations! The North

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Back Porch Chat: Hot Topics in Medicaid Managed Care

Oct 12, 2021 4:30:00 PM / by Practice Support Team posted in Medicaid, NCDHHS, NCAHEC, COVID-19

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Please join NC Medicaid Chief Medical Officer (CMO) Dr. Shannon Dowler, along with all the NC Medicaid Managed Care plan CMO’s, for the October Back Porch Chat on October 21 from 5:30 - 6:30 p.m.

backporchchatThis webinar will review new COVID-19 surge response offerings from NC Medicaid, including a COVID-19 vaccine incentive program for NC Medicaid beneficiaries. It will also review how to help a patient who needs Behavioral Health and Individual Developmental Disabilities (I/DD) Tailored Plan behavioral health services move from a standard plan to NC Medicaid Direct.

In efforts at improving transparency, this webinar will provide an overview of a claims dashboard and clinical quality measures, and show results across plans in our first quarter of NC Medicaid Managed Care.

Finally, it will summarize the “latest and greatest” in recent Medicaid bulletins and answer your questions. Please use this link to submit your questions in advance.

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​Medicaid Managed Care: Request to Move to NC Medicaid Process  ​

Aug 5, 2021 7:25:28 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, Billing

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What is the Request to Move to NC Medicaid Direct Process? 

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