Practice Support Update Blog

April 16: National Healthcare Decisions Day

Mar 26, 2024 4:00:00 PM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, medicare, advance care planning, conversation


voice callouts

National Healthcare Decisions Day exists to inspire, educate and empower the public and providers about the importance of advance care planning.  It is an initiative to encourage patients to express their wishes regarding healthcare and for providers and facilities to respect those wishes, whatever they may be.  (Source:

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NC Medicaid Tailored Plans go live July 1, 2024: What you need to know

Feb 20, 2024 8:30:00 AM / by Practice Support Team posted in Medicaid Managed Care, Primary Care, practice management, Tailored Plans



North Carolina Medicaid Division of Health Benefits (DHB) has announced that Tailored Plans (the health plans for qualifying members with mental health needs, substance use disorders, intellectual/developmental disabilities or traumatic brain injuries) will start on July 1, 2024.

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New CPT Codes for RSV Vaccine Administration

Feb 12, 2024 10:47:22 AM / by Practice Support Team posted in Primary Care, Vaccines, medicare



The Center for Medicare and Medicaid Services (CMS) retroactively added two new CPT codes for respiratory syncytial virus (RSV) vaccine administration to the Medicare Physician Fee Schedule files effective for dates of service on and after October 6, 2023.

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In NC, 9 Babies Died of Congenital Syphilis in 2023

Feb 7, 2024 1:28:00 PM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, Pregnancy, OB/GYN, family medicine, STIs, prenatal


Portrait of a man holding a baby in his hands

With only a single case in our state about a decade ago, congenital syphilis has been on the rise ever since.

In 2023, (according to preliminary data), North Carolina lost nine people from this completely preventable cause; with another 63 babies suffering from  congenital syphilis infection.  

According to Victoria Mobley, HIV/STI medical director for the North Carolina Department of Health and Human Services' Division of Public Health, more than half of the mothers of the babies born with syphilis had no documented prenatal care at the time they delivered. Equally of concern, of the women who did have prenatal care, only 41% received appropriate screening tests, despite state law requirements for syphilis testing for anyone who is pregnant (at first pre-natal visit, again between 28-30 weeks gestation and at time of delivery). 

Sadly, this is a national epidemic, and more action must be taken to begin to address it.

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Collaborative Care Model Educational Opportunity

Feb 7, 2024 8:30:00 AM / by Practice Support Team posted in Primary Care, behavioral health, collaborative care



nc ahec logo



Collaborative Care Model (CoCM) Provider Learning Collaborative

Role of the Psychiatric Consultant/Systematic Caseload Review

February 15, 2024 | 12:30-1:30 p.m.

Join us on Thursday, February 15 for the second Collaborative Care Model (CoCM) Provider Learning Collaborative which will focus on the following topic: Role of the Psychiatric Consultant/Systematic Caseload Review.

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Improve Your Day With These Easy Desk Stretches!

Jan 31, 2024 8:00:00 AM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, exercise, practice management



Businesswoman leading sedentary lifestyle causing back pain

You've been sitting there longer than you meant to, right?

You have

  • Three reports that need to get done
  • Five more to do's on your list
  • 17 emails to respond to (and 33 more land in your inbox while you're on number 3)

    • The phone rings
    • Your supervisor is standing at your door looking frustrated

      Sound familiar? Just another (insert day of week here)!

No doubt you are feeling the tension building in your neck, shoulders, and arms....

Try these 3 Easy Desk Stretches!

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Gabapentin added to NC CRS

Jan 29, 2024 9:13:00 AM / by Practice Support Team posted in Primary Care, prescriptions, opioids


Electric cord with electricity sparkls as symbol of powerIn North Carolina, a new state law has added the anticonvulsant and nerve pain medication gabapentin to the list of drugs that are tracked through the state's prescription drug management system, the NC Controlled Substances Reporting System.

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G2211: Have You Heard?

Jan 15, 2024 9:59:00 AM / by Practice Support Team posted in Billing, Primary Care, medicare, practice management


3d stainless human social network and leadership as concept

Did you know?

The typical primary care physician caring for Medicare patients must coordinate care with 229 other physicians working in 117 practices?


The 2024 Final Rule from CMS (Center for Medicare and Medicaid Services) established a new code to ensure Primary Care Providers receive additional payment for the high-value visits they provide.

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Funding to Support Team Based Teaching Sites in Rural North Carolina

Jan 12, 2024 8:30:00 AM / by Practice Support Team posted in Primary Care, training, students, rural health, workforce, Pediatrics, internal medicine


colourful puzzle all pieces in focus

The North Carolina Area Health Education Centers Program (NC AHEC) is seeking proposals to establish up to 5 rural interprofessional clinical training sites. 

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Need ABMS Continuing Certification (MOC-IV) Credit?

Jan 10, 2024 3:45:00 PM / by Practice Support Team posted in Primary Care, Quality Improvement, Pediatrics, MOC IV


hand drawing graph chart and business strategy as concept

Did you know?

The North Carolina AHEC Practice Support Program is an approved provider of the North Carolina Maintenance of Certification (NC MOC) program.


Through this approval, physicians and physician assistants who work with a Practice Support coach to improve care for patients will meet the requirements of their specialty boards to maintain certification in their specialty (Family Medicine, Internal Medicine and Pediatrics).

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