Practice Support Update Blog

Remote Patient Monitoring Optimization for FQHCs

Jun 19, 2025 7:30:00 AM / by Practice Support Team posted in Primary Care, FQHC, remote patient monitoring

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WEBINAR OPPORTUNITY

Remote Patient Monitoring Optimization for FQHCs

June 25, 2025 | noon-1 p.m.

Join us for an exclusive training webinar hosted by NC AHEC Practice Support in collaboration with the NC Community Health Center Association. The training is designed specifically for federally qualified health center staff interested in optimizing or starting remote patient monitoring (RPM) as a solution for improved patient care. RPM is a new healthcare practice that uses digital devices to collect and transmit patient health data to healthcare providers. It allows for continuous monitoring and management of patient’s conditions from a distance. This healthcare practice can work successfully if implemented correctly

This session will provide an overview of the latest trends, how to implement in your workflows, and appropriate Medicare/Medicaid billing codes to ensure financial sustainability and accuracy. Register now and take the first step in learning more.  

Register for the RPM Webinar

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Sweet Success: A Deeper Look at Diabetes in Primary Care

Jun 10, 2025 2:14:21 PM / by Practice Support Team posted in Primary Care, diabetes

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Complete one or both of the interactive, self-paced eLearning modules on your computer or mobile device. Earn free contact hours!

1746562302-image-lgPART 1 - About 1 in 10 Americans have diabetes, with 90-95% of those having Type 2 Diabetes. (CDC) The majority of these people receive health care in the primary care setting (Pilla et. al). Physiologically, diabetes affects multiple organ systems, as well as the emotional well-being of the affected person. Medicine regimens can be complex, especially for an older person with other chronic conditions. To enable the practice staff to support the person with Type 2 Diabetes, this course uses case studies of familiar patients seen in primary care. Practical office-based clinical assessment and patient education concepts are presented. Basic pharmacology of diabetes drugs, laboratory tests used to assess and monitor the disease and common physical exam findings are covered. Register online at www.nwahec.org/75805

PART 2 - Managing diabetes requires much more than taking medicines and visiting the primary care provider’s office---lifestyle changes at the heart of a person’s very self are needed. People with diabetes are 2-3 times more likely to have depression than those without diabetes (CDC). Typically considered a lifelong chronic condition, Type 2 diabetes requires the affected person to incorporate it into their self-image and work every day on difficult behavior changes. Mood disturbances may also be the result of physiologic changes caused by the illness, or from medication side effects. Building on the foundation of Part 1 of this series, this module focuses on the impact a diagnosis of Type 2 Diabetes can have on the mental health of patients they see in primary care. Register online at www.nwahec.org/75808

Part 2 builds on the case study presented in Part 1, so you are encouraged (but not required) to take both modules.

There is no charge for either online course. Course registration is generously supported by the Division of Health Benefits.

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NC Medicaid: New CPT 2 F Codes have July 1 start date

May 28, 2025 4:30:00 PM / by Practice Support Team posted in Medicaid Managed Care, Primary Care, coding, Pregnancy, OB/GYN, postpartum, prenatal

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MedicaidFrom NC Medicaid:

Practices that provide prenatal and postpartum care should bill the new F codes (0503F and 0500F) for their respective services, in addition to using global billing codes after delivery.

Some private and commercial insurers already require these codes, so providers should check with their billing team to review relevant protocol. These F codes are required by NC Medicaid’s clinical policy and apply to all delivery claims (not just those that are globally billed).


NC Medicaid urges providers to begin using the new codes as soon as possible. After July 1, 2025, Medicaid claims for delivery will deny if 0500F is not in the patient's history. This change will apply to both NC Medicaid Managed Care and NC Medicaid Direct claims.

Details and Source: New F Codes: Capturing Prenatal and Postpartum Care Services

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Sun Bucks Food Program is Back for a Second Summer in North Carolina!

May 13, 2025 9:30:00 AM / by Practice Support Team posted in Medicaid, Primary Care, food insecurity, food, Pediatrics

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Small group of children in nature eating snacks together, sandwiches, bread

 

The SUN Bucks food program is back for 2025 and is expected to provide benefits to more than one million school children in North Carolina this summer. The North Carolina Department of Health and Human Services and the North Carolina Department of Public Instruction are partnering again to administer the U.S. Department of Agriculture’s Summer Electronic Benefits Transfer program known as "SUN Bucks."

SUN Bucks provides a one-time payment of $120 per eligible child on a debit-like card that can be used to buy nutritious food at retailers and farmers markets that accept EBT, including most major grocery stores in North Carolina. SUN Bucks is one of three NC Summer Nutrition (SUN) Programs for Kids  that keep children fueled during the summer while schools are out.

Most eligible children will automatically qualify for the program and were auto enrolled by May 2, 2025. Children automatically qualify if they are eligible for any of the following programs: 

  • Free and reduced-price (FRP) meals at schools by approved FRP application
  • Food and Nutrition Services (also called FNS or food stamps)
  • Temporary Assistance for Needy Families (TANF)
  • Cherokee Tribal Food Distribution Program (CTFDP)
  • Child is in Foster Care
  • Child is enrolled in the McKinney-Vento program (experiencing homelessness or runaway)
  • OR if they receive NC Medicaid benefits and have a household income below 185% of the federal poverty level

Families with children who qualify will receive a new 2025 SUN Bucks card in the mail.  

Families with questions can visit the website at ncdhhs.gov/sunbucks or call the NC SUN Bucks Call Center at 1-866-719-0141, select a language, then select option 2 to speak with a SUN Bucks representative.

See the full Press Release from NCDHHS to learn more.

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Loan Repayment Program Application Portal Open

Apr 30, 2025 8:45:00 AM / by Practice Support Team posted in Primary Care, Office of Rural Health, rural health, internal medicine

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Stream in a farm field in rural York County, Pennsylvania.

From the North Carolina Office of Rural Health:

The Office of Rural Health (ORH) offers qualifying physicians, with educational (student) loan debt, incentive payments to repay their loans tax-free through the Primary Care Physicians Initiative (NC PCPI). With the passage of Session Law 2023-134, incentive payments are awarded to eligible physicians in exchange for providing comprehensive primary care services in outpatient settings at eligible sites serving those with highest need located within Tier 1 and Tier 2 of the North Carolina's County Distress Rankings (Tiers).

Funding is limited and the awards will be based on a first-come, first-served basis for eligible and complete applications. ORH anticipates up to 16 awards in each of the six Medicaid Regions. The application portal will not accept more than 20 applications per Medicaid Region. 

Applicants are strongly encouraged to review the guidelines carefully and gather necessary documentation so that they are prepared to complete the online application in its entirety via the application portal.

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Medicaid Managed Care Back Porch Chat

Apr 22, 2025 9:00:00 AM / by Practice Support Team posted in Medicaid Managed Care, Primary Care

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MEDICAID MANAGED CARE BACK PORCH CHAT

Key NC Medicaid Updates

Thursday, May 15 | noon-1 p.m.

Please join this month's Back Porch Chat on Thursday, May 15 from 12-1 p.m. This webinar will be hosted by Dr. Janelle White, Chief Medical Officer of NC Medicaid, and will cover important federal updates and NC Medicaid budget priorities.

Additional topics include:

  • Clinical Coverage Request Process and Policy Revision Request Process
  • 2024 Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Results
  • Credentialing Committee Updates
  • Justice-Involved Reentry Work

Register by clicking the blue button below. We look forward to connecting with you!

 

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"It takes two to make a thing go right!"

Mar 19, 2025 10:45:00 AM / by Leslie D McDowell, DNP, ANP-BC, RN posted in Primary Care, Quality Improvement, diabetes, hypertension, chronic kidney disease

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Two hands trying to connect puzzle pieces with sunset background

It's National Kidney Month!

Chronic kidney disease affects nearly 37 MILLION people in the country (more than 1 in 7 adults). 

Chronic kidney disease often causes no symptoms until it is more advanced.

Chronic kidney disease is progressive.

Chronic kidney disease puts people at risk for other serious health problems like heart attack, stroke and kidney failure.

One in three adults with diabetes (and one in five with hypertension) may have chronic kidney disease (CKD).

90% of people with it DO NOT KNOW THEY HAVE kidney disease!

Back to our title, "it takes two to make a thing go right": Two tests should be done to look for CKD. Fewer than half of patients at high risk for CKD are screened appropriately.

How to screen?

  • Spot urine ACR (albumin-to-creatinine ratio)

AND

  • eGFR (estimated Glomerular Filtration Rate)

 

Get started now to help make this thing go right!

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No cost training on SBIRT available now!

Feb 19, 2025 9:30:00 AM / by Practice Support Team posted in Primary Care, Substance Use, behavioral health, motivational interviewing, alcohol use, screening, counseling

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Old Habits - New Habits signpost with forest background

With funding from NCDHHS, Project AWARE is able to offer SBIRT (Screening, Brief Intervention, and Referral to Treatment) training via Appalachian State University at no cost to the first 300 applicants!

 

SBIRT

  • is brief
  • is comprehensive
  • decreases the severity of drug and alcohol use (early intervention with SBIRT saves lives and money and is consistent with overall support for patient/client wellness)
  • reduces health care costs
  • is used in various settings (by doctors, nurses, social workers, psychologists, counselors and other service providers)

Users of this technique employ a variety of tools including AUDIT (Alcohol Use Disorder Identification Test), DAST (Drug Abuse Screening Test) and CRAFFT (Adolescent Screening Tool). Motivational Interviewing is at the core of SBIRT training.

There are two components to this free training; online asynchronous modules and a synchronous workshop. 

You can also register here.

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Medicaid Managed Care Virtual Office Hours

Feb 17, 2025 8:15:00 AM / by Practice Support Team posted in Medicaid Managed Care, Primary Care

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MEDICAID MANAGED CARE

Virtual Office Hours

NC Medicaid Initiatives & Updates

Thursday, March 6 | noon-1 p.m.

Please join us on Thursday, March 6 from noon-1 p.m. to hear about NC Medicaid initiatives and updates, including:

  • Education/Training Transcripts
  • New Ordering/Prescribing/Referring Provider Guidelines
  • Delegated Enrollment & Credentialing Committee
  • Telehealth
  • Annual Federal Fee Increase 
  • Children & Family Specialty Plan Update
  • Multi-Factor Authentication/NCID Update

Register by clicking the blue button below. We look forward to connecting with you!

 

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Collaborative Care Model (CoCM) Provider Learning Collaborative

Feb 14, 2025 8:45:00 AM / by Practice Support Team posted in Primary Care, behavioral health, collaborative care

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Unposed group of creative business people in an open concept office brainstorming their next project.-1

These learning collaboratives are for primary care providers, behavioral health professionals, and anyone else who has implemented or is considering the Collaborative Care Model (CoCM) for integrating behavioral health in a primary care setting. Independent primary care practices, FQHCs, and rural health clinics may find this collaborative especially helpful for meeting some of the behavioral health needs of their patients.

The next session is February 20 from noon-1 PM.

Check out the attached flyer for more details and to register for one or more sessions!

 

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