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NCAHEC and UNC Prevention Research Center Vaccine Administration Grant   ​

Aug 18, 2021 12:53:28 PM / by Practice Support Team posted in COVID-19, Grant

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Application for $5,000 grants to support Covid-19 vaccination in primary care 

NC AHEC and the UNC Prevention Research Center invite North Carolina primary care practices to apply for grants of up to $5,000 to support the delivery of Covid-19 vaccines. Practices should apply through this link: https://unc.az1.qualtrics.com/jfe/form/SV_86Ag2KHXWGKw4qa no later than September 17, 2021 

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​COVID-19 OSHA Compliance: Do you have a COVID-19 Plan? ​

Aug 18, 2021 9:02:20 AM / by Practice Support Team

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In a June 10, 2021 news release the Occupational Safety and Health Administration (OSHA) issued an emergency temporary standard (ETS)(1) to protect health care workers from the coronavirus.  The main section of the ETS (1910.502 – Healthcare) requires employers to develop and implement effective COVID-19 plans. OSHA’s COVID-19 Healthcare (ETS) requires employers to develop and implement a COVID-19 plan for each workplace to protect workers from COVID-19. If an employer has more than 10 employees, the plan must be written. Employers may use this template(1) to develop a COVID-19 plan for their workplace.  

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​Medicaid Managed Care: Back Porch Chat Webinar Series  ​

Aug 9, 2021 8:00:00 AM / by Practice Support Team posted in Medicaid Managed Care

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Back Porch Chat: Medicaid Managed Care Hot Topics

THURSDAY, AUGUST 19 | 5:30-7 PM

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, this 90-minute session welcomes each of the Chief Medical Officers of North Carolina's five Medicaid Managed Care plans to bring you late breaking information and guidance on NC Medicaid’s transition to Managed Care. Topics covered will include:
  • MedicaidUpdates on Hot Topics
  • Data Overview for Call Center & NEMT
  • Common Claim Issues
  • Common Reasons for Prior Authorization Denials
  • Q & A


Do you have a question you would like Dr. Dowler or the PHP CMOs to answer during the webinar? Please access this link to enter your questions. We look forward to hearing from you!

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​Medicaid Managed Care: Provider Payment Issues  ​

Aug 5, 2021 9:00:00 AM / by Practice Support Team posted in Medicaid Managed Care

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During the transition period after NC Medicaid Managed Care launch, providers may experience payment issues from an increase in claim denials.  

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​Medicaid Managed Care: Request to Move to NC Medicaid Process  ​

Aug 5, 2021 7:25:28 AM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, Billing

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What is the Request to Move to NC Medicaid Direct Process? 

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​COVID-19: Stay up-to-date with CDC guidance and resources  ​

Jul 29, 2021 6:00:00 PM / by Practice Support Team posted in COVID-19, Vaccines

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The Center for Disease Control (CDC) has a webpage dedicated to bringing you “What’s New & Updated”.  Content on the webpage includes significant changes such as new pages and guidance recommendations.  This webpage is one of several ways you can stay updated on the most current information around COVID-19.  You can also stay updated by signing up for email updates, syndicating available content, and subscribing to the COVID-19 RSS Feed. 

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Upcoming Events: Hiring Toolkit for North Carolina Medical Practices

Jul 29, 2021 7:30:00 AM / by Practice Support Team

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Please join us for a virtual lunch n' learn on Thursday August 5th at noon. Kimberly Schnitzler will be presenting the toolkit along with tips and tricks to help you find just the right applicant for your open position. 

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​Medicaid Managed Care: NCTracks AVRS Updated with PHP information

Jul 22, 2021 6:30:00 AM / by Practice Support Team posted in Medicaid Managed Care, nctracks

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Prepaid Health Plan Information Added to NCTracks Automated Voice Response System 

As part of recent NC Medicaid Managed Care updates, NCTracks accepts beneficiary enrollment and eligibility inquiries through the Automated Voice Response System (AVRS) which can be reached at 800-723-4330. The AVRS response includes the Prepaid Health Plan (PHP) name, contact information and the PHP assigned Primary Care Provider (PCP)/Advanced Medical Home (AMH). The response also includes a reminder that all care must be coordinated through the PHP. 

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​Medicaid Managed Care: Claim Submission and Prior Authorization Clarifications

Jul 21, 2021 4:00:00 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, NCDHHS

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To provide some clarity on prior authorization submissions, NCDHHS issued a NC Medicaid Managed Care Provider Update on Friday July 9, 2021 that includes  information about claims submission and prior authorizations under Medicaid managed care.  

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​Medicaid Managed Care: Common Billing Errors

Jul 21, 2021 2:17:22 PM / by Practice Support Team

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Common Billing Error - Taxonomy Codes Missing, Incorrect or Inactive 

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