Practice Support Update Blog

Provider Resource Highlight: NC Psychiatric Access Line (NC-PAL)

Jun 16, 2021 3:00:00 PM / by Practice Support Team

NC-PAL is a free telephone consultation program to help health care providers address the behavioral health needs of their patients.

NC-PAL Behavioral Health Consultants can respond to questions about behavioral health and local resources, and can connect providers to an on-call psychiatrists to assist with diagnostic clarification and medication management questions.

ncpalWhile NC-PAL is not an emergency/crisis line, Behavioral Health Consultants can assist providers with:

  • Consultation: Consultation on diagnoses, medications and psychotherapy interventions for a wide range of behavioral health needs (e.g. mental health care guides, screening forms)
  • Connection: Connection with community resources (e.g. intensive in-home providers, support groups)
  • Information: Information on government programs (e.g. enrolling families for WIC, CDSA, CC4C)
  • Guidance: Guidance on behavioral health issues, autism spectrum disorders, intellectual and developmental disabilities

NC-PAL is a free provider-to-provider service for enrolled providers. NC-PAL will not bill you or your patients for telephone consultation. Calling NC-PAL does not establish a physician / patient relationship with an individual patient.


Primary care providers in the state of North Carolina are invited to enroll in NC-PAL. This includes physicians, nurse practitioners, and physician assistants.

How to Enroll

Providers will be asked to sign a Provider Agreement form that outlines NC-PAL services and roles. To enroll, simply fill out the form.

Click to learn more about NC-PAL



Tags: behavioral health

  • There are no suggestions because the search field is empty.

Practice Support Services

Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts.

To learn more about Practice Support Click Here

Apply for practice support services - fill out an application here

Subscribe to Blog Updates

Additional Resources:
Tip Sheets
Lib Guides
Interactive Resource Guides
Digital Library
New call-to-action
Join email list

Connect With Us:

Posts by Topic

See all

In Case You Missed It... Check Out These Recent Posts