Practice Support Update Blog

NC Division of Health Benefits: Health Equity Payments Initiative

Mar 24, 2021 8:30:00 AM / by Practice Support Team

On March 19, 2021 the North Carolina Division of Health Benefits posted a bulletin outlining their Health Equity Payment Initiative. To support the North Carolina Department of Health and Human Services (NCDHHS) goals to achieve health equity, NC Medicaid is introducing an enhanced payment to Carolina Access primary care practices serving beneficiaries from areas of the state with high poverty rates. 

This initiative ultimately aims to improve access to primary care and preventive services for Medicaid and NC Health Choice beneficiaries in North Carolina at a time when historically marginalized populations are facing challenges highlighted by the COVID-19 public health emergency. These payments will be available for three months as a limited initiative from April-June 2021. 



Program Highlights 

Eligibility and Payment Amount 

To be eligible for these payments, the practice must be Carolina Access I or II. Practices must meet a minimum beneficiary poverty score, determined by the average poverty rate for the census tracks of the beneficiaries assigned to each practice’s location.  Enhanced per member per month payment amounts will be as follows: 

  •  $9.00 per member per month enhancement for practice locations identified as Poverty Tier I (poverty scores above 17% through 21%) 
  • $18.00 per member per month enhancement for practice locations identified as Poverty Tier II (poverty scores above 21%) 

Enhanced payments for eligible practices will automatically be added to monthly Carolina Access payments (and Advanced Medical Home glidepath payments for qualifying practices) for April – June 2021 

Practices receiving enhanced payments must complete a practice survey following this health equity initiativefailure to complete the survey may result in NC DHHS recouping payments. The survey will be provided by email and will seek to understand how the payments advanced health equity for the practice and will inform future initiatives. 


Use of Payments 

Practices are directed to use these funds to enhance primary care medical home services to support beneficiaries to ultimately address health equity, such as: 

  • Making permanent enhancements to telehealth access, 
  • Engaging patients to close care gaps in key health areas such as prevention and maternal and child health, 
  • Staff training on implicit bias, trauma informed care and health equity, 
  • Quality and clinical data analysis and action plans, 
  • recruitment of key staff to reduce health inequity such as clinical pharmacists, dieticians, community health workers, health coaches, and doulas, 
  • COVID-19 specific response such as additional vaccine outreach and distribution efforts to historically marginalized populations, 
  • Improving the practice infrastructure to address non-medical drivers of health, and 
  • Investing in behavioral health supports and enhancing integration of behavioral and physical health. 

Resources are available at the following websites: 

NC Medicaid will be hosting Virtual Office Hours on Thursday March 25, 2021, from 4-5 p.m. Information about registration is availablehere. Providers are encouraged to submit questions in advance to for discussion. 

NC Medicaid anticipates that payments will be made to eligible practices in April 2021. 



NC Medicaid Contact Center, 888-245-0179 

Tags: NCDHHS, Billing, carolina access, health equity

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