
Practice Support Team
Recent Posts
First Case of Measles Identified in North Carolina
Jun 26, 2025 1:58:00 PM / by Practice Support Team posted in Primary Care, public health, Pediatrics, Vaccination, measles
Remote Patient Monitoring Optimization for FQHCs
Jun 19, 2025 7:30:00 AM / by Practice Support Team posted in Primary Care, FQHC, remote patient monitoring

WEBINAR OPPORTUNITY
Remote Patient Monitoring Optimization for FQHCs
June 25, 2025 | noon-1 p.m.
Join us for an exclusive training webinar hosted by NC AHEC Practice Support in collaboration with the NC Community Health Center Association. The training is designed specifically for federally qualified health center staff interested in optimizing or starting remote patient monitoring (RPM) as a solution for improved patient care. RPM is a new healthcare practice that uses digital devices to collect and transmit patient health data to healthcare providers. It allows for continuous monitoring and management of patient’s conditions from a distance. This healthcare practice can work successfully if implemented correctly.
This session will provide an overview of the latest trends, how to implement in your workflows, and appropriate Medicare/Medicaid billing codes to ensure financial sustainability and accuracy. Register now and take the first step in learning more.
Register for the RPM Webinar
QPP for Small Practices: Selected newsletter Updates from CMS
Jun 11, 2025 11:15:01 AM / by Practice Support Team posted in MIPS, QPP, practice management
Excerpt from CMS QPP Small Practices Newsletter:
2025 Consumer Assessment of Healthcare Providers Survey (CAHPS) for MIPS Survey Registration Now Open
Registration is open through June 30, 2025, at 8 p.m. ET for the CAHPS for MIPS Survey for the 2025 performance year.
Who can register?
- Groups, virtual groups, and APM Entities that intend to administer the CAHPS for MIPS Survey as 1 of their 6 quality measures for reporting traditional MIPS
- Groups, subgroups, and APM Entities that are registered to report the following MVPs and that intend to administer the CAHPS for MIPS Survey as 1 of their 4 quality measures:
- Adopting Best Practices and Promoting Patient Safety within Emergency Medicine MVP
- Advancing Cancer Care MVP
- Value in Primary Care MVP
How to Register
Groups, virtual groups, and APM Entities will register on the QPP website. You’ll need to have the Security Official role to register your organization. Please refer to the QPP Access User Guide (ZIP, 4MB) for information about obtaining a Security Official role for your organization. To register:
- Sign in to QPP.
- Click Start Registration from the landing page.
- Click Register or Edit CAHPS Registration.
Subgroups interested in administering the CAHPS for MIPS Survey as 1 of their 4 required quality measures will need to complete their MVP registration prior to registering for the CAHPS for MIPS Survey. After completing the subgroup’s MVP registration, they will need to contact the QPP Service Center by email at QPP@cms.hhs.gov, by creating a QPP Service Center ticket, or by phone at 1‑866‑288‑8292 (Monday through Friday, 8 a.m. – 8 p.m. ET) to register for the CAHPS for MIPS Survey.
You must register by 8 p.m. ET on June 30, 2025.
Additional Resource
Sweet Success: A Deeper Look at Diabetes in Primary Care
Jun 10, 2025 2:14:21 PM / by Practice Support Team posted in Primary Care, diabetes
Complete one or both of the interactive, self-paced eLearning modules on your computer or mobile device. Earn free contact hours!
PART 1 - About 1 in 10 Americans have diabetes, with 90-95% of those having Type 2 Diabetes. (CDC) The majority of these people receive health care in the primary care setting (Pilla et. al). Physiologically, diabetes affects multiple organ systems, as well as the emotional well-being of the affected person. Medicine regimens can be complex, especially for an older person with other chronic conditions. To enable the practice staff to support the person with Type 2 Diabetes, this course uses case studies of familiar patients seen in primary care. Practical office-based clinical assessment and patient education concepts are presented. Basic pharmacology of diabetes drugs, laboratory tests used to assess and monitor the disease and common physical exam findings are covered. Register online at www.nwahec.org/75805
PART 2 - Managing diabetes requires much more than taking medicines and visiting the primary care provider’s office---lifestyle changes at the heart of a person’s very self are needed. People with diabetes are 2-3 times more likely to have depression than those without diabetes (CDC). Typically considered a lifelong chronic condition, Type 2 diabetes requires the affected person to incorporate it into their self-image and work every day on difficult behavior changes. Mood disturbances may also be the result of physiologic changes caused by the illness, or from medication side effects. Building on the foundation of Part 1 of this series, this module focuses on the impact a diagnosis of Type 2 Diabetes can have on the mental health of patients they see in primary care. Register online at www.nwahec.org/75808
Part 2 builds on the case study presented in Part 1, so you are encouraged (but not required) to take both modules.
There is no charge for either online course. Course registration is generously supported by the Division of Health Benefits.
NC Medicaid Provider Enrollment | Webinar Series: Credentialing Committee Initiative
Jun 10, 2025 1:00:00 PM / by Practice Support Team posted in Medicaid, Medicaid Managed Care, practice management

NEW WEBINAR SERIES
NC Medicaid Provider Enrollment
NCDHHS-DHB Credentialing Committee Initiative Stakeholder Engagement Session#3
Please join NC AHEC and the North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB), for the third stakeholder teleconference on June 25 from 2-3 p.m. to continue the discussion of a new initiative led in tandem with General Dynamics Information Technology (GDIT). This initiative will establish a Credentialing Committee aimed at maintaining a high-quality, ethical, and competent provider network to support NC Medicaid beneficiaries.
This third forum will offer stakeholders:
- A collaborative forum to discuss the committee’s future role in the provider enrollment and credentialing process to determine compliance of regulatory requirements by NC Medicaid provider applicants.
- A deeper dive into the roles of committee members.
- Status of committee bylaws.
- Review of frequently asked questions and answers pertaining to the development of this project.
These stakeholder engagement sessions will occur monthly, as follows, until the project implementation and are intended to be interactive as the Department values input from partnering stakeholders:
- June 25, 2025
- July 30, 2025
- August 27, 2025
- September 24, 2025
You are encouraged to submit your related questions and comments for targeted open discussion at the meetings to Medicaid.credcommittee.stakeholders@dhhs.nc.gov. We look forward to connecting with you!
Healthcare Mastery Series: Professionalism, Collections, and E/M Coding (FREE)
Jun 4, 2025 8:30:00 AM / by Practice Support Team posted in Billing, practice management

We’re excited to share a new opportunity from SEAHEC: the Healthcare Mastery Series, a free three-part learning experience designed to strengthen your front office operations and clinical documentation practices.
This series offers practical tools and expert-led insights on:
- Front Office Professional– June 11 at 12 PM
- Point of Service Collections– June 18 at 12 PM
- Coding and Documentation: Revised Guidelines for Office and Hospital Evaluation and Management Coding– July 16 at 12 PM
Each session is a FREE, one hour and tailored to help your team enhance patient engagement, streamline workflows, and stay current with evolving standards in healthcare delivery.
You can register for any or all of the webinars.
For more details, see the brochure HERE.
NC Medicaid: New CPT 2 F Codes have July 1 start date
May 28, 2025 4:30:00 PM / by Practice Support Team posted in Medicaid Managed Care, Primary Care, coding, Pregnancy, OB/GYN, postpartum, prenatal
Some private and commercial insurers already require these codes, so providers should check with their billing team to review relevant protocol. These F codes are required by NC Medicaid’s clinical policy and apply to all delivery claims (not just those that are globally billed).
NC Medicaid urges providers to begin using the new codes as soon as possible. After July 1, 2025, Medicaid claims for delivery will deny if 0500F is not in the patient's history. This change will apply to both NC Medicaid Managed Care and NC Medicaid Direct claims.
Details and Source: New F Codes: Capturing Prenatal and Postpartum Care Services
Disaster Preparedness for Members with Chronic Conditions
May 28, 2025 3:30:00 PM / by Practice Support Team posted in Medicaid Managed Care, Webinar, chronic conditions

NEW WEBINAR SERIES
MEDICAID MANAGED CARE
Disaster Preparedness for Members with Chronic Conditions
June 12, July 15 and August 19
NOON - 1 p.m.
Please join us for a new webinar series focused on disaster preparedness for members with chronic conditions. This series will cover topics such as:
- Overview of Disaster Preparedness in North Carolina
- Understanding At-Risk Medicaid Populations
- General Preparedness for High-Risk Members
- Condition-Specific Considerations
- Sheltering in Place vs. Evacuation
- Special Considerations for Populations with Disabilities
- Behavioral Health and Substance Use Disorder Preparedness
- Building Resiliency and Promoting Equity
The first webinar will take place on June 12, 2025, followed by July 15 and August 19. Register for this series by clicking on the button below. We look forward to connecting with you!
2025: CMS Suspends Eight Improvement Activities for MIPS
May 20, 2025 7:45:00 AM / by Practice Support Team posted in MIPS, quality payment program, CMS

The Center for Medicare and Medicaid Services (CMS) has announced it is suspending eight improvement activities for the 2025 performance year.
The suspension is in accordance with the Merit-based Incentive Payment System (MIPS) Improvement Activities Suspension Policy finalized in the CY2021 Physician Fee Schedule final rule. CMS intends to propose removing these improvement activities in future rulemaking.
MIPS Improvement Activities Suspended for PY 2025
| Activity ID | Activity Name |
| IA_AHE_5 |
MIPS Eligible Clinician Leadership in Clinical Trials or CPBR |
| IA_AHE_8 | Create and Implement an Anti-Racism Plan |
| IA_AHE_9 | Implement Food Insecurity and Nutrition Risk Identification and Treatment Protocols |
| IA_AHE_11 | Create and Implement a Plan to Improve Care for Lesbian, Gay, Bisexual, Transgender, and Queer Patients |
| IA_AHE_12 | Practice Improvements that Engage Community Resources to Address Drivers of Health |
| IA_PM_6 | Use of Toolsets or Other Resources to Close Health and Health Care Inequities Across Communities (Use of toolset or other resources to close healthcare disparities across communities) |
| IA_ERP_3 | COVID-19 Clinical Data Reporting with or without Clinical Trial |
| IA_PM_26 | Vaccine Achievement for Practice Staff: COVID-19, Influenza, and Hepatitis B |
CMS says that clinicians should select other improvement activities to complete. However, if any of the suspended improvement activities have already been completed or were in the process of being completed, clinicians will still be able to attest to completing them and receive credit. Please review the 2025 Improvement Activities Inventory for available improvement activities.
Visit the QPP website for more information.
Source: Improvement Activities Suspension Announcement, Small Practices Newsletter, 2025
Practice Manager Boot Camp Now Open for Registration!
May 15, 2025 10:30:07 AM / by Practice Support Team posted in management, leadership, practice management

The Practice Manager Boot Camp is designed to provide new practice managers with the information they need to run their practices effectively, for experienced managers seeking refresher training or to learn new skills, and for staff members with practice management or leadership responsibilities.
The next cohort for this virtual program begins on July 17,2025 and registration fee discounts are available for early registration.
Divided into a total of 36 on-hour sessions within nine separate modules, participants can choose to either register for the full boot camp (with a 25% discount on the full registration fee), or for individual modules within it.
The courses meet via live webinar on Thursday afternoons from 3:00-4:00 PM and are recorded for later viewing.
Learn more about the boot camp and individual modules.
If you have any questions, contact Jane Moran at jane.moran@sr-ahec.org!








