The most recent 'NC Medicaid/NC AHEC Office Hours' highlighted several important tidbits regarding NCTracks. If you were not able to attend, don't worry!

• The User Login process is changing in 2025, and will require multi-factor authentication. This will occur in phases and email notifications will be sent.
  
  You do not have to wait for your e-mail notification---you can go ahead and update your user login now.
  
  Learn more about Multi-Factor Authentication (MFA) for NC Tracks users.
  

• Change of Ownership notification required at least 30 days prior to the change taking place.
  Learn more about Change of Ownership guidelines and FAQ's 
  
  
  
  
• Why does it matter if Provider Records in NCTracks are not up to date?

Additional topics were covered during this call. You can review a pdf of the slides from today's office hours here.