What's New at NWAHEC

Managing Difficult Patient Situations - Get 1 credit hour, no cost to you!

Written by Brooke Kochanski | Feb 16, 2024 5:24:00 PM

Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.

 

Get started today!

This is a self-paced, interactive online module that can be completed from your laptop, tablet, or smartphone.

 

Objectives

  • Recognize how your own behavior impacts a crisis.
  • Identify and respond to challenging patient behaviors.
  • Describe safety intervention strategies that minimize harm.

Speakers

  • Leslie D McDowell, DNP, ANP-BC, RN, QI Specialist/Instructional Designer
  • Lara Dickerson, BA, AAS, Quality Improvement Specialist

Audience

Clinical, clerical, administrative and support personnel in healthcare settings, especially those in outpatient ambulatory care.
 

Available Credits

1 Hours Contact Hours
1.0 Contact Hours from Northwest AHEC