---
title: "Update: Changes to WellCare and Carolina Complete Health Merger Claim Processing"
description: New claim processing changes for WellCare and Carolina Complete Health require providers to address billing issues upfront to avoid rejections.
image: https://go.northwestahec.wakehealth.edu/hubfs/carolinacomplete.logo.png
---

[![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/)

- [Home](https://go.northwestahec.wakehealth.edu)
- [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog)
- [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff)
- [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport)

# Practice Support Update Blog

## [Update: Changes to WellCare and Carolina Complete Health Merger Claim Processing](https://go.northwestahec.wakehealth.edu/practicesupport/update-changes-to-wellcare-and-carolina-complete-health-merger-claim-processing)

 Jun 16, 2026 10:15:00 AM / by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones)

- [Tweet](https://twitter.com/share)

We [previously shared important updates](https://go.northwestahec.wakehealth.edu/practicesupport/important-updates-on-the-wellcare-and-carolina-complete-health-merger-1) regarding the Wellcare and Carolina Complete Health (CCH) merger, including an initial effective date of April 1, 2026. That timeline has now changed.

### New Effective Date and Key Change

**Effective June 4, 2026**, Carolina Complete Health, Trillium Physical Health, and Partners Physical Health have transitioned from claims denials to **upfront rejections** for certain billing and credentialing issues.

This change means claims with errors will now be rejected before processing rather than denied after submission. Providers will need to correct and resubmit any rejected claims.

### What Providers Should Do

To reduce the risk of claim rejections, providers should review their billing and credentialing practices carefully. It is essential to confirm that all information in NCTracks is accurate and up to date, including NPI, taxonomy, service location, and enrollment details. Mismatched or outdated information may result in rejected or denied claims.

Providers should also ensure that NPI and taxonomy codes are placed in the correct fields on all claims and align with the Carolina Complete Health Provider Billing Manual (pages 48 through 74). When services are rendered at a location different from the billing address listed in field 33, boxes 32, 32a, and 32b must be completed as outlined on page 58 of the manual.

### Common Reasons for Rejections

Most upfront rejections are related to NPI status, taxonomy alignment, or missing provider information. Common issues include inactive or unrecognized NPIs, missing or invalid taxonomy codes, and discrepancies between credentialing records and submitted claims.

Errors may involve multiple provider roles, including attending, billing, rendering, referring, supervising, and service facility providers. Rejections can also occur when required provider information is missing, not active for the date of service, or not properly linked within NCTracks.

In some cases, claims may be rejected when a rendering provider is required but not submitted for certain billing taxonomies, or when supervising or service facility provider information is incomplete or not found on file.

### Why This Matters

Because claims are now rejected before processing, providers may experience delays in reimbursement if errors are not addressed promptly. This shift increases the importance of accurate credentialing data and correct claim submission.

Taking time now to verify NCTracks information and billing practices can help minimize disruptions and reduce administrative burden.

### Key Takeaways

- New effective date: June 4, 2026
- Claims are now rejected upfront instead of denied later
- Most issues involve NPI or taxonomy mismatches
- Providers should review and update NCTracks and billing practices

For background information, review our earlier post: [Important Updates on the Wellcare and Carolina Complete Health Merger](https://go.northwestahec.wakehealth.edu/practicesupport/important-updates-on-the-wellcare-and-carolina-complete-health-merger-1).

 Tags: [carolina complete](https://go.northwestahec.wakehealth.edu/practicesupport/topic/carolina-complete)

![Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Jones%2c%20Chris%201015%20print.jpg?width=100&height=100&name=Jones%2c%20Chris%201015%20print.jpg)

#### Written by [Chris Jones, DrPH](https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones)

Program Director // Assistant Professor Northwest AHEC // IM - Gerontology / PHS - Implementation Science

This is a search field with an auto-suggest feature attached.

- There are no suggestions because the search field is empty.

### Practice Support Services

Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts.

To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services)

Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)**

### Subscribe to Blog Updates

### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2)

Connect With Us:

<https://www.facebook.com/NWAHEC> <https://twitter.com/NorthwestAHEC> <https://www.instagram.com/northwestahec/> <https://www.linkedin.com/company/nwahec> <https://www.youtube.com/user/NorthwestAHEC>

### Posts by Topic

- [Medicaid Managed Care (170)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicaid-managed-care)
- [Primary Care (122)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/primary-care)
- [Medicaid (97)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicaid)
- [practice management (90)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/practice-management)
- [COVID-19 (75)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/covid-19)
- [Pediatrics (38)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/pediatrics)
- [NCDHHS (37)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ncdhhs)
- [Social Determinants of Health (34)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/social-determinants-of-health)
- [medicare (33)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicare)
- [Quality Improvement (28)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/quality-improvement)
- [behavioral health (28)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/behavioral-health)
- [MIPS (26)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/mips)
- [Vaccines (25)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/vaccines)
- [mental health (24)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/mental-health)
- [NCAHEC (23)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ncahec)
- [Tailored Plans (23)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/tailored-plans)
- [Webinar (23)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/webinar)
- [family medicine (20)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/family-medicine)
- [rural health (20)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/rural-health)
- [Billing (18)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/billing)
- [telehealth (18)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/telehealth)
- [CMS (15)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cms)
- [nctracks (15)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nctracks)
- [Pediatric (14)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/pediatric)
- [practice support (13)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/practice-support)
- [QPP (12)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/qpp)
- [Vaccination (12)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/vaccination)
- [collaborative care (12)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/collaborative-care)
- [quality payment program (12)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/quality-payment-program)
- [advanced medical home (11)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/advanced-medical-home)
- [digital library (11)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/digital-library)
- [opioid use disorder (11)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/opioid-use-disorder)
- [rural health centers (11)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/rural-health-centers)
- [NC Healthconnex (10)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-healthconnex)
- [Substance Use (10)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/substance-use)
- [claims (10)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/claims)
- [online learning (10)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/online-learning)
- [coding (9)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/coding)
- [diabetes (9)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/diabetes)
- [reimbursement (9)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/reimbursement)
- [health equity (8)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-equity)
- [screening (8)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/screening)
- [tailored care management (8)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/tailored-care-management)
- [Nursing (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nursing)
- [Office of Rural Health (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/office-of-rural-health)
- [Preventive Care (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/preventive-care)
- [adl (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/adl)
- [food insecurity (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/food-insecurity)
- [health disparities (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-disparities)
- [immunization (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/immunization)
- [population health (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/population-health)
- [public health (7)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/public-health)
- [CoCM (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cocm)
- [Geriatric (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/geriatric)
- [OB/GYN (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ob-gyn)
- [aging (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/aging)
- [alcohol use (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/alcohol-use)
- [continuing education (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/continuing-education)
- [falls (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/falls)
- [patient care (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/patient-care)
- [public health emergency (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/public-health-emergency)
- [state health plan (6)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/state-health-plan)
- [Adult health (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/adult-health)
- [Community (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/community)
- [EHR (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ehr)
- [Healthy Opportunities (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/healthy-opportunities)
- [MACRA (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/macra)
- [Medicare advantage (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicare-advantage)
- [Promoting Interoperability (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/promoting-interoperability)
- [adolescent (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/adolescent)
- [care planning (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/care-planning)
- [depression (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/depression)
- [hrsa (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hrsa)
- [internal medicine (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/internal-medicine)
- [medical billing (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medical-billing)
- [opioids (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/opioids)
- [physicians (5)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/physicians)
- [Enduring (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/enduring)
- [FQHC (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fqhc)
- [Fireside Chat Webinar (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fireside-chat-webinar)
- [Grant (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/grant)
- [STIs (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/stis)
- [anxiety (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/anxiety)
- [cancer (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cancer)
- [care management (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/care-management)
- [cdc (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cdc)
- [continuing education series (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/continuing-education-series)
- [health literacy (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-literacy)
- [insurance (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/insurance)
- [learning (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/learning)
- [nchiea (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nchiea)
- [prescriptions (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/prescriptions)
- [resource (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/resource)
- [workforce (4)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/workforce)
- [BCBS (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/bcbs)
- [CME (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cme)
- [Contracting (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/contracting)
- [Hurricane Helene (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hurricane-helene)
- [LGBTQ (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lgbtq)
- [MOC IV (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/moc-iv)
- [Medication assisted treatment (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medication-assisted-treatment)
- [NC HIEA (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-hiea)
- [NC Tracks (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-tracks)
- [Pregnancy (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/pregnancy)
- [Survey (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/survey)
- [Uninsured (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/uninsured)
- [Wake Forest School of Medicine (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/wake-forest-school-of-medicine)
- [Well-Child Care (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/well-child-care)
- [clinical corner (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/clinical-corner)
- [communication (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/communication)
- [conference (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/conference)
- [contraception (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/contraception)
- [disaster recovery (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/disaster-recovery)
- [food (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/food)
- [glidepath (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/glidepath)
- [healthy NC 2030 (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/healthy-nc-2030)
- [integrated care (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/integrated-care)
- [interprofessional (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/interprofessional)
- [library services (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/library-services)
- [measles (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/measles)
- [mindfulness (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/mindfulness)
- [monkeypox (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/monkeypox)
- [naloxone (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/naloxone)
- [nccare360 (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nccare360)
- [overdose (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/overdose)
- [postpartum (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/postpartum)
- [psychiatry (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/psychiatry)
- [recovery (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/recovery)
- [suicide (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/suicide)
- [veterans (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/veterans)
- [workplace violence (3)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/workplace-violence)
- [APM (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/apm)
- [APP (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/app)
- [DEA (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/dea)
- [Dentistry (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/dentistry)
- [Final Rule (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/final-rule)
- [Hepatitis C (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hepatitis-c)
- [Laboratory Testing (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/laboratory-testing)
- [NC health department (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-health-department)
- [No Surprises Act (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/no-surprises-act)
- [Perinatal (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/perinatal)
- [Provider Enrollment (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/provider-enrollment)
- [Value based contracting (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/value-based-contracting)
- [Wellness (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/wellness)
- [advance care planning (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/advance-care-planning)
- [artificial intelligence (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/artificial-intelligence)
- [burnout (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/burnout)
- [chronic conditions (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/chronic-conditions)
- [crisis (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/crisis)
- [finance (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/finance)
- [financial assistance (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/financial-assistance)
- [flu season (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/flu-season)
- [foster care (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/foster-care)
- [funding (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/funding)
- [harm reduction (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/harm-reduction)
- [health careers (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-careers)
- [health professionals (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-professionals)
- [hospital (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hospital)
- [intake (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/intake)
- [leadership (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/leadership)
- [management (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/management)
- [medical provider (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medical-provider)
- [memory (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/memory)
- [monoclonal antibodies (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/monoclonal-antibodies)
- [north carolina (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/north-carolina)
- [nurse practitioners (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nurse-practitioners)
- [payment (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/payment)
- [podcast (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/podcast)
- [prenatal (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/prenatal)
- [psychology (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/psychology)
- [seniors (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/seniors)
- [sexually transmitted infections (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/sexually-transmitted-infections)
- [social justice (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/social-justice)
- [social work (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/social-work)
- [stress (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/stress)
- [students (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/students)
- [technology (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/technology)
- [women's health (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/womens-health)
- [youth (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/youth)
- [#syphilis (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/syphilis)
- [988 (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/988)
- [ACA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/aca)
- [AI (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ai)
- [CAP (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cap)
- [CNA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cna)
- [CSRS (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/csrs)
- [Case Management (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/case-management)
- [Community Health Worker (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/community-health-worker)
- [Fetal Alcohol Spectrum Disorders (FASD) (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fetal-alcohol-spectrum-disorders-fasd)
- [Free and Charitable Clinics (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/free-and-charitable-clinics)
- [HEDIS (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hedis)
- [HIPAA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hipaa)
- [Hardship Exception (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hardship-exception)
- [Healthcare Insights (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/healthcare-insights)
- [Heart Health Now (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/heart-health-now)
- [ICD-10 (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/icd-10)
- [Keeping Kids Well (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/keeping-kids-well)
- [MVP (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/mvp)
- [Medicine (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicine)
- [NCPHC (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ncphc)
- [Nc Health Choice (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-health-choice)
- [Obstetrics (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/obstetrics)
- [PECOS (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/pecos)
- [PPE (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ppe)
- [PTSD (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ptsd)
- [Pfizer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/pfizer)
- [RSV (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/rsv)
- [Relief Fund (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/relief-fund)
- [SAMHSA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/samhsa)
- [SOGI (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/sogi)
- [STD Update (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/std-update)
- [STUN (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/stun)
- [TPM (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/tpm)
- [access (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/access)
- [aggression (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/aggression)
- [antigen test (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/antigen-test)
- [atrium health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/atrium-health)
- [autism (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/autism)
- [breast cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/breast-cancer)
- [broadband access (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/broadband-access)
- [care transitions (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/care-transitions)
- [carolina access (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/carolina-access)
- [carolina complete (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/carolina-complete)
- [chronic kidney disease (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/chronic-kidney-disease)
- [climate change (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/climate-change)
- [cognitive impairment (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cognitive-impairment)
- [colon cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/colon-cancer)
- [compliance (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/compliance)
- [conversation (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/conversation)
- [counseling (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/counseling)
- [cultural humility (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cultural-humility)
- [culture (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/culture)
- [de-escalation (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/de-escalation)
- [demographics (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/demographics)
- [discrimination (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/discrimination)
- [diversity and inclusion (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/diversity-and-inclusion)
- [doctors day (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/doctors-day)
- [equity (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/equity)
- [exercise (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/exercise)
- [fda (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fda)
- [fraud (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fraud)
- [government shutdown (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/government-shutdown)
- [health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health)
- [health care (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-care)
- [health leadership (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/health-leadership)
- [healthcare (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/healthcare)
- [heart health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/heart-health)
- [hepatitis (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hepatitis)
- [hiring (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hiring)
- [hiv (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hiv)
- [home health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/home-health)
- [homeless (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/homeless)
- [hosar (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hosar)
- [housing (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/housing)
- [human trafficking (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/human-trafficking)
- [hypertension (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hypertension)
- [implicit bias (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/implicit-bias)
- [infant formula (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/infant-formula)
- [infection (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/infection)
- [infectious disease (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/infectious-disease)
- [internet (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/internet)
- [intervention (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/intervention)
- [lantern (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lantern)
- [lock your meds (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lock-your-meds)
- [lung cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lung-cancer)
- [maternal health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/maternal-health)
- [motivational interviewing (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/motivational-interviewing)
- [nc medical journal (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-medical-journal)
- [oncology (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/oncology)
- [opioid (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/opioid)
- [oral health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/oral-health)
- [outcomes (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/outcomes)
- [payer contracting (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/payer-contracting)
- [phishing (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/phishing)
- [physical therapy (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/physical-therapy)
- [physician assistant (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/physician-assistant)
- [prediabetes (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/prediabetes)
- [prior authorizations (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/prior-authorizations)
- [race (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/race)
- [referral (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/referral)
- [regulations (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/regulations)
- [remote patient monitoring (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/remote-patient-monitoring)
- [research (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/research)
- [respiratory care (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/respiratory-care)
- [rn refresher (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/rn-refresher)
- [safety (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/safety)
- [scope of practice (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/scope-of-practice)
- [shelter (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/shelter)
- [smoking (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/smoking)
- [support staff (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/support-staff)
- [surgery (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/surgery)
- [surgical services (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/surgical-services)
- [team based care (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/team-based-care)
- [therapy (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/therapy)
- [training (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/training)
- [transgender (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/transgender)
- [tricare (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/tricare)
- [trillium (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/trillium)
- [united healthcare (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/united-healthcare)
- [virtual (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/virtual)
- [winston-salem (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/winston-salem)
- [winter (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/winter)

See all

### In Case You Missed It... Check Out These Recent Posts

# About Us

The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina.

[Learn More](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC)

# Links

- [Course Catalog](http://nwahec.org/)
- [Join Our Email List](https://share.hsforms.com/16F72ZaBBRBqAda7M--9l9w4ewk6)
- [About Northwest AHEC](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec)
- [Continuing Education Services](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec/continuing-professional-development)
- [Contact Support](https://go.northwestahec.wakehealth.edu/support)

# Contact Us

[ahecmktg@wakehealth.edu](mailto:ahecmktg@wakehealth.edu)

 Medical Center Boulevard  
 Winston-Salem, North Carolina

Copyright 2026 | Designed by [HubSpot](https://www.hubspot.com)

<https://www.youtube.com/user/NorthwestAHEC?sub_confirmation=1><https://go.northwestahec.wakehealth.edu/blog/rss.xml><https://www.linkedin.com/company/8087671><https://twitter.com/NorthwestAHEC><https://www.facebook.com/283682715601><https://www.instagram.com/northwestahec>

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Chris Jones, DrPH",
    "url" : "https://go.northwestahec.wakehealth.edu/practicesupport/author/chris-jones"
  },
  "dateModified" : "2026-06-16T14:15:00.565Z",
  "datePublished" : "2026-06-16T14:15:00.000Z",
  "headline" : "Update: Changes to WellCare and Carolina Complete Health Merger Claim Processing",
  "mainEntityOfPage" : {
    "@id" : "https://go.northwestahec.wakehealth.edu/practicesupport/update-changes-to-wellcare-and-carolina-complete-health-merger-claim-processing",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://go.northwestahec.wakehealth.edu/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png"
    },
    "name" : "Northwest Area Health Education Center (NWAHEC)"
  }
}
```