---
title: The Scoop on NCTracks!
description: Highlights from NC Medicaid Office Hours.
---

[Practice Support Services](https://go.northwestahec.wakehealth.edu/practicesupport)

# [The Scoop on NCTracks!](https://go.northwestahec.wakehealth.edu/practicesupport/the-scoop-on-nctracks)

 Written by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) | Mar 7, 2025 1:15:01 PM

The most recent ['NC Medicaid/NC AHEC Office Hours](https://public.3.basecamp.com/p/CRUB291XdSLpHNQDEEihXudM)' highlighted several important tidbits regarding NCTracks. If you were not able to attend, don't worry!

- The User Login process is changing in 2025, and will require multi-factor authentication. This will occur in phases and email notifications will be sent.
  
  You do not have to wait for your e-mail notification---you can go ahead and update your user login now.
  
  Learn more about [Multi-Factor Authentication (MFA) for NC Tracks users.](https://www.nctracks.nc.gov/content/public/providers/provider-communications/2025-Announcements/Multi-Factor-Authentication--MFA--will-be-Required-for-All-NCTracks-Users-Soon.html)

 

- Change of Ownership notification required at least 30 days prior to the change taking place.  
  Learn more about [Change of Ownership guidelines and FAQ's ](https://www.nctracks.nc.gov/content/public/providers/faq-main-page/Change-of-Ownership--CHOW--FAQs.html)
- Why does it matter if Provider Records in NCTracks are not up to date?

 

Additional topics were covered during this call. You can review a[pdf of the slides from today's office hours here](https://public.3.basecamp.com/p/CRUB291XdSLpHNQDEEihXudM).

[View full post](https://go.northwestahec.wakehealth.edu/practicesupport/the-scoop-on-nctracks)

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