--- title: Practice Support Services (57) description: Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. (57) --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [NCAHEC and UNC Prevention Research Center Vaccine Administration Grant   ​](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant) Aug 18, 2021, 12:53:28 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Grant](https://go.northwestahec.wakehealth.edu/practicesupport/topic/grant) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant#comments-listing) **Application for $5,000 grants** **to support Covid-19 vaccination in primary care**  NC AHEC and the UNC Prevention Research Center invite North Carolina primary care practices to apply for grants of up to $5,000 to support the delivery of Covid-19 vaccines. Practices should apply through this link: [https://unc.az1.qualtrics.com/jfe/form/SV\_86Ag2KHXWGKw4qa](https://unc.az1.qualtrics.com/jfe/form/SV_86Ag2KHXWGKw4qa) no later than **September 17, 2021**.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant) ## [​COVID-19 OSHA Compliance: Do you have a COVID-19 Plan? ​](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-osha-compliance-do-you-have-a-covid-19-plan) Aug 18, 2021, 9:02:20 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-osha-compliance-do-you-have-a-covid-19-plan#comments-listing) In a June 10, 2021 news release the Occupational Safety and Health Administration (OSHA) issued an [emergency temporary standard (ETS)(](https://www.osha.gov/coronavirus/ets)1) to protect health care workers from the coronavirus.  The main section of the ETS (1910.502 – Healthcare) requires employers to develop and implement effective COVID-19 plans. OSHA’s COVID-19 Healthcare (ETS) requires employers to develop and implement a COVID-19 plan for each workplace to protect workers from COVID-19. **If an employer has more than 10 employees, the plan must be written.** Employers may use [this template(1)](https://www.osha.gov/sites/default/files/COVID-19_Healthcare_ETS_Model_Written_Plan.docx) to develop a COVID-19 plan for their workplace.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-osha-compliance-do-you-have-a-covid-19-plan) ## [​Medicaid Managed Care: Back Porch Chat Webinar Series  ​](https://go.northwestahec.wakehealth.edu/practicesupport/back-porch-chat-webinar-series) Aug 9, 2021, 8:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/back-porch-chat-webinar-series#comments-listing) Back Porch Chat: Medicaid Managed Care Hot Topics THURSDAY, AUGUST 19 | 5:30-7 PM Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, this 90-minute session welcomes each of the Chief Medical Officers of North Carolina's five Medicaid Managed Care plans to bring you late breaking information and guidance on NC Medicaid’s transition to Managed Care. Topics covered will include: - ![Medicaid](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/Practice%20Support%20Files/Medicaid.jpeg?width=300&name=Medicaid.jpeg)Updates on Hot Topics - Data Overview for Call Center & NEMT - Common Claim Issues - Common Reasons for Prior Authorization Denials - Q & A Do you have a question you would like Dr. Dowler or the PHP CMOs to answer during the webinar? Please access this link to enter your questions. We look forward to hearing from you! [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/back-porch-chat-webinar-series) ## [​Medicaid Managed Care: Provider Payment Issues  ​](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-provider-payment-issues) Aug 5, 2021, 9:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-provider-payment-issues#comments-listing) During the transition period after NC Medicaid Managed Care launch, providers may experience payment issues from an increase in claim denials.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-provider-payment-issues) ## [​Medicaid Managed Care: Request to Move to NC Medicaid Process  ​](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-request-to-move-to-nc-medicaid-process) Aug 5, 2021, 7:25:28 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [Billing](https://go.northwestahec.wakehealth.edu/practicesupport/topic/billing) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-request-to-move-to-nc-medicaid-process#comments-listing) **What is the Request to Move to NC Medicaid Direct Process?**  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-request-to-move-to-nc-medicaid-process) ## [​COVID-19: Stay up-to-date with CDC guidance and resources  ​](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-stay-up-to-date) Jul 29, 2021, 6:00:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Vaccines](https://go.northwestahec.wakehealth.edu/practicesupport/topic/vaccines) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-stay-up-to-date#comments-listing) The Center for Disease Control (CDC) has a webpage dedicated to bringing you “[What’s New & Updated](https://www.cdc.gov/coronavirus/2019-ncov/whats-new-all.html)”.  Content on the webpage includes significant changes such as new pages and guidance recommendations.  This webpage is one of several ways you can stay updated on the most current information around COVID-19.  You can also stay updated by [signing up for email updates](https://tools.cdc.gov/campaignproxyservice/subscriptions.aspx?topic_id=USCDC_2067), [syndicating available content](https://tools.cdc.gov/medialibrary/index.aspx#/results/language/english/page/1/sort/desc/group/0/query/Coronavirus), and subscribing to the [COVID-19 RSS Feed](https://tools.cdc.gov/medialibrary/index.aspx#/feed/id/403372).  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-stay-up-to-date) ## [Upcoming Events: Hiring Toolkit for North Carolina Medical Practices](https://go.northwestahec.wakehealth.edu/practicesupport/upcoming-events-hiring-toolkit-for-north-carolina-medical-practices) Jul 29, 2021, 7:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/upcoming-events-hiring-toolkit-for-north-carolina-medical-practices#comments-listing) Please join us for a virtual lunch n' learn on Thursday August 5th at noon. Kimberly Schnitzler will be presenting the toolkit along with tips and tricks to help you find just the right applicant for your open position.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/upcoming-events-hiring-toolkit-for-north-carolina-medical-practices) ## [Health care providers: Are you talking about the COVID -19 Vaccine with your adult patients?](https://go.northwestahec.wakehealth.edu/practicesupport/talking-about-the-covid-19-vaccine) Jul 28, 2021, 4:55:58 PM / by [Leslie D McDowell, DNP, ANP-BC, RN](https://go.northwestahec.wakehealth.edu/practicesupport/author/leslie-d-mcdowell-dnp-anp-bc-rn) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Vaccines](https://go.northwestahec.wakehealth.edu/practicesupport/topic/vaccines) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/talking-about-the-covid-19-vaccine#comments-listing) A study from April 2021 sponsored by the Robert Wood Johnson Foundation revealed some startling facts about ways we are missing the mark to address vaccine hesitancy among adults aged 18-64.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/talking-about-the-covid-19-vaccine) ## [​Medicaid Managed Care: NCTracks AVRS Updated with PHP information](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-nctracks-avrs-updated-with-php-information) Jul 22, 2021, 6:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [nctracks](https://go.northwestahec.wakehealth.edu/practicesupport/topic/nctracks) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-nctracks-avrs-updated-with-php-information#comments-listing) **Prepaid Health Plan Information Added to NCTracks Automated Voice Response System**  As part of recent NC Medicaid Managed Care updates, NCTracks accepts beneficiary enrollment and eligibility inquiries through the Automated Voice Response System (AVRS) which can be reached at 800-723-4330. The AVRS response includes the Prepaid Health Plan (PHP) name, contact information and the PHP assigned Primary Care Provider (PCP)/Advanced Medical Home (AMH). The response also includes a reminder that all care must be coordinated through the PHP.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-nctracks-avrs-updated-with-php-information) ## [​Medicaid Managed Care: Claim Submission and Prior Authorization Clarifications](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-claim-submission-and-prior-authorization-clarifications) Jul 21, 2021, 4:00:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [NCDHHS](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncdhhs) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-claim-submission-and-prior-authorization-clarifications#comments-listing) To provide some clarity on prior authorization submissions, NCDHHS issued a NC Medicaid Managed Care [Provider Update](https://urldefense.com/v3/__https:/www2.ncmedsoc.org/page.redir?target=https*3a*2f*2fmedicaid.ncdhhs.gov*2fblog*2f2021*2f07*2f09*2fnc-medicaid-managed-care-provider-update&srcid=39836&srctid=1&erid=8857701&trid=f9083099-68d3-4702-95fb-c9bf0171e739__;JSUlJSUlJSU!!GA8Xfdg!llfWqru3izJL5eoHzdNTpTusHJqWHy5wCTrUXx5sSqiP6qaviXPxR047JGU9qBBJ$) on Friday July 9, 2021 that includes  information about claims submission and prior authorizations under Medicaid managed care.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-claim-submission-and-prior-authorization-clarifications) [Prev](https://go.northwestahec.wakehealth.edu/practicesupport/page/56) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) [Next](https://go.northwestahec.wakehealth.edu/practicesupport/page/58) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services) Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)** ### Subscribe to Blog Updates ### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2) Connect With Us: ### Posts by Topic - 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[youth (2)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/youth) - [#syphilis (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/syphilis) - [988 (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/988) - [ACA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/aca) - [AI (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ai) - [CAP (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cap) - [CNA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cna) - [CSRS (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/csrs) - [Case Management (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/case-management) - [Community Health Worker (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/community-health-worker) - [Fetal Alcohol Spectrum Disorders (FASD) (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/fetal-alcohol-spectrum-disorders-fasd) - [Free and Charitable Clinics (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/free-and-charitable-clinics) - [HEDIS (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hedis) - [HIPAA (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hipaa) - [Hardship Exception (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/hardship-exception) - [Healthcare Insights (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/healthcare-insights) - [Heart Health Now (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/heart-health-now) - [ICD-10 (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/icd-10) - [Keeping Kids Well (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/keeping-kids-well) - [MVP (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/mvp) - [Medicine (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/medicine) - [NCPHC (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ncphc) - [Nc Health Choice (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-health-choice) - 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[aggression (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/aggression) - [antigen test (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/antigen-test) - [atrium health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/atrium-health) - [autism (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/autism) - [breast cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/breast-cancer) - [broadband access (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/broadband-access) - [care transitions (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/care-transitions) - [carolina access (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/carolina-access) - [carolina complete (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/carolina-complete) - [chronic kidney disease (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/chronic-kidney-disease) - [climate change (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/climate-change) - [cognitive impairment (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cognitive-impairment) - [colon cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/colon-cancer) - [compliance (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/compliance) - [conversation (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/conversation) - [counseling (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/counseling) - [cultural humility (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/cultural-humility) - [culture (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/culture) - [de-escalation (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/de-escalation) - [demographics (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/demographics) - [discrimination (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/discrimination) - [diversity and inclusion (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/diversity-and-inclusion) - 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[internet (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/internet) - [intervention (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/intervention) - [lantern (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lantern) - [lock your meds (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lock-your-meds) - [lung cancer (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/lung-cancer) - [maternal health (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/maternal-health) - [motivational interviewing (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/motivational-interviewing) - [nc medical journal (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/nc-medical-journal) - [ncir (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/ncir) - [oncology (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/oncology) - [opioid (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/opioid) - 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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