--- title: Practice Support Services (57) description: Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. (57) --- [![nwahec.png](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png?width=2025&height=300&name=WFUSM_NWAHEC%20Cobranding%20Logo_H_RGB.png "nwahec.png")](https://go.northwestahec.wakehealth.edu/) - [Home](https://go.northwestahec.wakehealth.edu) - [What's New at NWAHEC Blog](https://go.northwestahec.wakehealth.edu/blog) - [NWAHEC Staff](https://go.northwestahec.wakehealth.edu/staff) - [Practice Support Updates](https://go.northwestahec.wakehealth.edu/practicesupport) # Practice Support Update Blog ## [Virtual Statewide Primary Care: Quality Forum](https://go.northwestahec.wakehealth.edu/practicesupport/virtual-statewide-primary-care-quality-forum) Sep 2, 2021, 7:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [NCDHHS](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncdhhs) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/virtual-statewide-primary-care-quality-forum#comments-listing) The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, will host a Virtual Statewide Primary Care Quality Forum to help providers, practice managers, and quality managers succeed with Medicaid Managed Care quality initiatives. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/virtual-statewide-primary-care-quality-forum) ## [Strategies for SUDs in the Primary Care Setting Webinar Series](https://go.northwestahec.wakehealth.edu/practicesupport/strategies-for-suds-in-the-primary-care-setting-webinar-series) Sep 1, 2021, 5:45:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Billing](https://go.northwestahec.wakehealth.edu/practicesupport/topic/billing) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/strategies-for-suds-in-the-primary-care-setting-webinar-series#comments-listing) In an effort to improve healthcare quality and reduce costs, many states and healthcare plans are adoption Value-based payments. These financial levers are being used to encourage AUD/SUD treatment in primary care settings. This program is designed to give you an understanding of how to apply harm reduction strategies for AUD/SUD in primary care setting, including quick interventions and next steps if patients are deemed in need of immediate intervention-crisis. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/strategies-for-suds-in-the-primary-care-setting-webinar-series) ## [COVID-19 Vaccine: TeenVaxFacts.com for Teens and Parents](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccine-teen) Sep 1, 2021, 3:00:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Vaccines](https://go.northwestahec.wakehealth.edu/practicesupport/topic/vaccines) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccine-teen#comments-listing) A new COVID-19 information website, [specifically for teens \[ncdhhs.gov\]](https://www.ncdhhs.gov/news/press-releases/2021/08/23/teenvaxfactscom-launches-inform-north-carolina-teens-covid-19-vaccines) launched this week. As COVID-19 rates are rapidly increasing across the state, particularly in young people, this is a useful tool for encouraging vaccination. [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccine-teen) ## [NC Population Health Collaborative (NCPHC) Meeting Webinar](https://go.northwestahec.wakehealth.edu/practicesupport/ncphc-meeting-webinar) Sep 1, 2021, 10:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Webinar](https://go.northwestahec.wakehealth.edu/practicesupport/topic/webinar), [health equity](https://go.northwestahec.wakehealth.edu/practicesupport/topic/health-equity), [NCPHC](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncphc) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/ncphc-meeting-webinar#comments-listing) Please Join for the September NC Population Health Collaborative (NCPHC) Meeting, a panel discussion in partnership with Duke-Margolis Center for Health Policy.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/ncphc-meeting-webinar) ## [Addressing the Social Determinants of Health During the COVID-19 Pandemic: Ensuring Equity, Quality, and Sustainability](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-the-social-determinants-of-health-during-the-covid-19-pandemic-ensuring-equity-quality-and-sustainability) Sep 1, 2021, 8:16:18 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Social Determinants of Health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/social-determinants-of-health), [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [health equity](https://go.northwestahec.wakehealth.edu/practicesupport/topic/health-equity), [equity](https://go.northwestahec.wakehealth.edu/practicesupport/topic/equity) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-the-social-determinants-of-health-during-the-covid-19-pandemic-ensuring-equity-quality-and-sustainability#comments-listing) The Northwest AHEC Practice Support Team is committed to promote understanding and improve the orientation of Social Determinants of Health (SDOH) for North Carolinians. In order to support these goals, we will share a publication on SDOH each month on our Practice Support Blog.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/addressing-the-social-determinants-of-health-during-the-covid-19-pandemic-ensuring-equity-quality-and-sustainability) ## [Medicaid Managed Care: Flexibilities Extended for Out of Network Providers](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-flexibilities-extended-for-out-of-network-providers) Aug 26, 2021, 8:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [Billing](https://go.northwestahec.wakehealth.edu/practicesupport/topic/billing) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-flexibilities-extended-for-out-of-network-providers#comments-listing) In an effort to ensure optimal access to care for Medicaid beneficiaries, to support providers during the recent COVID-19 surge, and to alleviate potential provider payment concerns, DHHS and the prepaid health plans (PHPs) have agreed to extend the policy for out of network flexibilities to **providers who have not yet contacted with a PHP through Nov. 30, 2021**. These flexibilities were originally expected to sunset on Aug. 30, 2021.    [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-flexibilities-extended-for-out-of-network-providers) ## [Medicaid Managed Care: Hardship Advances](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-hardship-advances) Aug 25, 2021, 3:00:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-hardship-advances#comments-listing) DHHS and PHPs are aware of potentially delayed payments and increased claim denials during the transition period. Providers experiencing claim payment issues should initially work with the PHPs to address claim issues and avoid the need for a hardship advance.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/medicaid-managed-care-hardship-advances) ## [Medicaid Managed Care: Healthy Opportunities Pilots Webinar](https://go.northwestahec.wakehealth.edu/practicesupport/healthy-opportunities-pilots) Aug 25, 2021, 1:45:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [NCDHHS](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncdhhs), [Healthy Opportunities](https://go.northwestahec.wakehealth.edu/practicesupport/topic/healthy-opportunities) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/healthy-opportunities-pilots#comments-listing) This webinar will provide an overview of the Pilot program, with a focus on the essential roles and responsibilities of human services organizations that will provide Pilot services to eligible Medicaid members. The webinar will also highlight important upcoming implementation milestones and next steps. The session will be geared towards human services organizations that are interested in providing Pilot services, but is open to the public. There will be time reserved at the end for Q&A.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/healthy-opportunities-pilots) ## [Cognitive Assessment and Care Planning](https://go.northwestahec.wakehealth.edu/practicesupport/cognitive-assessment-and-care-planning) Aug 25, 2021, 12:46:34 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [care planning](https://go.northwestahec.wakehealth.edu/practicesupport/topic/care-planning) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/cognitive-assessment-and-care-planning#comments-listing) The Practice Support team at Northwest AHEC has created a free online guide to Cognitive Assessment and Care Plan Services.  [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/cognitive-assessment-and-care-planning) ## [NCAHEC and UNC Prevention Research Center Vaccine Administration Grant](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant) Aug 18, 2021, 12:53:28 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Grant](https://go.northwestahec.wakehealth.edu/practicesupport/topic/grant) [0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant#comments-listing) **Application for $5,000 grants** **to support Covid-19 vaccination in primary care**  NC AHEC and the UNC Prevention Research Center invite North Carolina primary care practices to apply for grants of up to $5,000 to support the delivery of Covid-19 vaccines. Practices should apply through this link: [https://unc.az1.qualtrics.com/jfe/form/SV\_86Ag2KHXWGKw4qa](https://unc.az1.qualtrics.com/jfe/form/SV_86Ag2KHXWGKw4qa) no later than **September 17, 2021**.   [Read More](https://go.northwestahec.wakehealth.edu/practicesupport/vaccine-administration-grant) [Prev](https://go.northwestahec.wakehealth.edu/practicesupport/page/56) [All posts](https://go.northwestahec.wakehealth.edu/practicesupport/all) [Next](https://go.northwestahec.wakehealth.edu/practicesupport/page/58) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Practice Support Services Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts. To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services) Apply for practice support services - **[submit an email inquiry](mailto:practicesupport@ncahec.net)** ### Subscribe to Blog Updates ### Additional Resources: [![Tip Sheets](https://no-cache.hubspot.com/cta/default/7413846/3250b519-7b04-46c8-8a05-c761461c996f.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/3250b519-7b04-46c8-8a05-c761461c996f) [![Lib Guides](https://no-cache.hubspot.com/cta/default/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/a0754bf6-f1f0-475d-bbf4-17bea63ef9c1) [![Interactive Resource Guides](https://no-cache.hubspot.com/cta/default/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/84d3d6ee-36ec-4b91-9ec2-410c87e1fefc) [![Digital Library](https://no-cache.hubspot.com/cta/default/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/36614b2e-461f-444c-b2a9-08ee8a5f03c1) [![Join email list](https://no-cache.hubspot.com/cta/default/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2.png)](https://cta-redirect.hubspot.com/cta/redirect/7413846/d2ffefd9-3e10-48ff-95be-d9cd6d269bd2) Connect With Us: ### Posts by Topic - 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Check Out These Recent Posts # About Us The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina. 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