---
title: Practice Support Services (54)
description: Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice. (54)
---

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# Practice Support Update Blog

## [Grace Clinic of Yadkin Valley Prevents Chronic Disease Through Hepatitis C Screening Program](https://go.northwestahec.wakehealth.edu/practicesupport/grace-clinic)

 Nov 3, 2021, 1:36:49 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [rural health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/rural-health), [Free and Charitable Clinics](https://go.northwestahec.wakehealth.edu/practicesupport/topic/free-and-charitable-clinics), [Hepatitis C](https://go.northwestahec.wakehealth.edu/practicesupport/topic/hepatitis-c), [Preventive Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/preventive-care)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/grace-clinic#comments-listing)

Northwest AHEC Practice Support would like to celebrate great work going on in its seventeen-county region. Grace Clinic of Yadkin Valley in Elkin, NC was one of six Free and Charitable Clinics nationally that received funding from grantee: Becton, Dickenson and Company (NYSE:BDX) to provide multi-year diagnostic testing.  This initiative which began in 2017 is called Point of Care, Enhancing Clinical Effectiveness (PoCECE) program.  The PoCECE program provides a Clinical Laboratory Improvement Amendment (CLIA) waived point-of-care test system consisting of instruments, reagents and quality control to perform the following tests: Cholesterol, LDL, HDL, Triglycerides, Macroscopic Urinalysis, Microalbumin, INR, Hemoglobin A1c, Strep A, HIV, Rapid Hepatitis C, Pregnancy, Flu A & B, and RSV.  The grants also include technical support consisting of standard operating procedures, equipment setup and configuration, competency training and documentation.1

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/grace-clinic)

## [You Don't Want to Miss the Proof Alliance NC Live Webinar Series 2021](https://go.northwestahec.wakehealth.edu/practicesupport/proof-alliance-nc-live-webinar-series-2021)

 Nov 3, 2021, 8:30:00 AM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski) posted in [Perinatal](https://go.northwestahec.wakehealth.edu/practicesupport/topic/perinatal), [mental health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/mental-health), [Fetal Alcohol Spectrum Disorders (FASD)](https://go.northwestahec.wakehealth.edu/practicesupport/topic/fetal-alcohol-spectrum-disorders-fasd)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/proof-alliance-nc-live-webinar-series-2021#comments-listing)

Nov. 30, 2021 / 10am – 12:15pm - The Impact of Fetal Alcohol Spectrum Disorders (FASD) in Substance Use Treatment

Dec. 2, 2021 / 10am – 12:15pm - Improving Outcomes in Substance Use Treatment by Modifying Approaches for Individuals with Fetal Alcohol Spectrum Disorders (FASD)

Webinar Series ONLY - View this live event from your device. Participants are expected to attend both days.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/proof-alliance-nc-live-webinar-series-2021)

## [Quality & Population Health Webinar | November 16](https://go.northwestahec.wakehealth.edu/practicesupport/quality-population-health-webinar-november-16)

 Nov 3, 2021, 8:15:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [NCDHHS](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncdhhs), [NCAHEC](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncahec), [Quality Improvement](https://go.northwestahec.wakehealth.edu/practicesupport/topic/quality-improvement), [population health](https://go.northwestahec.wakehealth.edu/practicesupport/topic/population-health)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/quality-population-health-webinar-november-16#comments-listing)

The third webinar in the Quality & Population Health Webinar series, formerly the Advanced Medical Home (AMH) Webinar series, will be held November 16 from 5:30-6:30 p.m. and will focus on PCP Assignments and Working with Clinically Integrated Networks (CINs). Following the presentations, there will be time for Q&A. This webinar series is designed to support providers, practice managers, quality improvement professionals, care managers, and CINs. We hope you can join us!

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/quality-population-health-webinar-november-16)

## [Action Checklist and HRSA Resources for Pediatric COVID Vaccines](https://go.northwestahec.wakehealth.edu/practicesupport/action-checklist-and-hrsa-resources-for-pediatric-covid-vaccines)

 Oct 28, 2021, 8:00:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Pediatrics](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatrics), [Pfizer](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pfizer), [Vaccination](https://go.northwestahec.wakehealth.edu/practicesupport/topic/vaccination)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/action-checklist-and-hrsa-resources-for-pediatric-covid-vaccines#comments-listing)

HRSA has collaborated with the CDC to create a Checklist for Pediatric COVID-19 Vaccination. It includes helpful information and tips including resources, readiness reminders and guidance on vaccine supply and administration to children.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/action-checklist-and-hrsa-resources-for-pediatric-covid-vaccines)

## [Get Paid for COVID-19 Vaccine Outreach for Medicaid Beneficiaries](https://go.northwestahec.wakehealth.edu/practicesupport/get-paid-for-covid-19-vaccine-outreach-for-medicaid-beneficiaries)

 Oct 27, 2021, 2:30:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [family medicine](https://go.northwestahec.wakehealth.edu/practicesupport/topic/family-medicine), [Pediatric](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatric)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/get-paid-for-covid-19-vaccine-outreach-for-medicaid-beneficiaries#comments-listing)

Effective Oct. 22, 2021, NC Medicaid-enrolled providers can bill code 99401 with HM modifier for telephone outreach to unvaccinated Medicaid beneficiaries. The goal of the outreach is to educate the beneficiaries on the vaccine and assist them in scheduling an appointment, ideally in the office where the outreach is originated.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/get-paid-for-covid-19-vaccine-outreach-for-medicaid-beneficiaries)

## [COVID-19 Vaccines for Children](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccines-for-children)

 Oct 27, 2021, 12:27:36 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19), [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [Pediatric](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatric)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccines-for-children#comments-listing)

With the anticipated approval for COVID-19 vaccines to be expanded to include younger children, now is a good time to review evidence-based tools and resources provided by the Center for Disease Control and Prevention. You are a trusted source of information on this important topic, and it can be difficult sometimes to manage the mis-information that has many parents so concerned.  

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/covid-19-vaccines-for-children)

## [Improving Vaccine Confidence in our Rural Mountains and Foothills in North Carolina, Tennessee, & Virginia: Cultural Understanding and Religion are Key](https://go.northwestahec.wakehealth.edu/practicesupport/improving-vaccine-confidence)

 Oct 25, 2021, 9:59:03 AM / by [Brooke Kochanski](https://go.northwestahec.wakehealth.edu/practicesupport/author/brooke-kochanski)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/improving-vaccine-confidence#comments-listing)

This two-hour lunch and learn live webinar will focus on improving vaccine rates in rural areas, through exploration of both religious and cultural reasons for vaccine hesitancy. Bring your own lunch and join us!

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/improving-vaccine-confidence)

## [NC Health Workforce Sentinel Network](https://go.northwestahec.wakehealth.edu/practicesupport/nc-health-workforce-sentinel-network)

 Oct 21, 2021, 7:30:00 AM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Survey](https://go.northwestahec.wakehealth.edu/practicesupport/topic/survey), [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [Medicine](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicine), [family medicine](https://go.northwestahec.wakehealth.edu/practicesupport/topic/family-medicine), [workforce](https://go.northwestahec.wakehealth.edu/practicesupport/topic/workforce)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/nc-health-workforce-sentinel-network#comments-listing)

Help us respond to your health workforce needs!  
The NC Center for Health Workforce is working with NC AHEC, the UNC Sheps Center and other stakeholders to take action to address North Carolina’s health workforce needs. An initial step in this process is to gather your concerns about recruitment, retention and skill needs of your workforce. We’ll use this information to work with policymakers and educators to develop responses and solutions.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/nc-health-workforce-sentinel-network)

## [Questions about NC Medicaid?](https://go.northwestahec.wakehealth.edu/practicesupport/questions-about-nc-medicaid)

 Oct 20, 2021, 4:14:00 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid-managed-care), [Primary Care](https://go.northwestahec.wakehealth.edu/practicesupport/topic/primary-care), [Pediatric](https://go.northwestahec.wakehealth.edu/practicesupport/topic/pediatric), [care planning](https://go.northwestahec.wakehealth.edu/practicesupport/topic/care-planning)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/questions-about-nc-medicaid#comments-listing)

Visit the [NC Medicaid Help Center](https://ncgov.servicenowservices.com/sp_ncmedicaid?id=kb_view_helpcenter) for an easily searchable database of questions and answers on a variety of important topics.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/questions-about-nc-medicaid)

## [Reminder Back Porch Chat: Hot Topics in Medicaid Managed Care](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-back-porch-chat)

 Oct 20, 2021, 3:40:59 PM / by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) posted in [Medicaid](https://go.northwestahec.wakehealth.edu/practicesupport/topic/medicaid), [NCDHHS](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncdhhs), [NCAHEC](https://go.northwestahec.wakehealth.edu/practicesupport/topic/ncahec), [COVID-19](https://go.northwestahec.wakehealth.edu/practicesupport/topic/covid-19)

[0 Comments](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-back-porch-chat#comments-listing)

Please join NC Medicaid Chief Medical Officer (CMO) Dr. Shannon Dowler, along with all the NC Medicaid Managed Care plan CMO’s, for the October Back Porch Chat on October 21 from 5:30 - 6:30 p.m.

![backporchchat](https://go.northwestahec.wakehealth.edu/hs-fs/hubfs/backporchchat.jpg?width=300&name=backporchchat.jpg)This webinar will review new COVID-19 surge response offerings from NC Medicaid, including a COVID-19 vaccine incentive program for NC Medicaid beneficiaries. It will also review how to help a patient who needs Behavioral Health and Individual Developmental Disabilities (I/DD) Tailored Plan behavioral health services move from a standard plan to NC Medicaid Direct.

In efforts at improving transparency, this webinar will provide an overview of a claims dashboard and clinical quality measures, and show results across plans in our first quarter of NC Medicaid Managed Care.

Finally, it will summarize the “latest and greatest” in recent Medicaid bulletins and answer your questions. Please [use this link](https://ncmedicaid.qualtrics.com/jfe/form/SV_25paPCALZnHfOGa) to submit your questions in advance.

[Read More](https://go.northwestahec.wakehealth.edu/practicesupport/reminder-back-porch-chat)

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### Practice Support Services

Health care practices in North Carolina face many challenges. Our team of quality improvement coaches (QICs) have skills and expertise to support you in your transformation efforts.

To learn more about [Practice Support Click Here](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC/Practice-Support-Services)

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- [remote patient monitoring (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/remote-patient-monitoring)
- [research (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/research)
- [respiratory care (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/respiratory-care)
- [rn refresher (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/rn-refresher)
- [safety (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/safety)
- [scope of practice (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/scope-of-practice)
- [shelter (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/shelter)
- [smoking (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/smoking)
- [support staff (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/support-staff)
- [surgery (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/surgery)
- [surgical services (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/surgical-services)
- [team based care (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/team-based-care)
- [therapy (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/therapy)
- [training (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/training)
- [transgender (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/transgender)
- [tricare (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/tricare)
- [trillium (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/trillium)
- [united healthcare (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/united-healthcare)
- [virtual (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/virtual)
- [winston-salem (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/winston-salem)
- [winter (1)](https://go.northwestahec.wakehealth.edu/practicesupport/tag/winter)

See all

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# About Us

The Northwest Area Health Education Center of Wake Forest University School of Medicine provides and supports educational activities and services with a focus on primary care in rural communities and those with less access to resources to recruit, train and retain the workforce needed to create a healthy North Carolina.

[Learn More](https://school.wakehealth.edu/Education-and-Training/Continuing-Professional-Education/Northwest-AHEC)

# Links

- [Course Catalog](http://nwahec.org/)
- [Join Our Email List](https://share.hsforms.com/16F72ZaBBRBqAda7M--9l9w4ewk6)
- [About Northwest AHEC](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec)
- [Continuing Education Services](https://school.wakehealth.edu/education-and-training/continuing-professional-education/northwest-ahec/continuing-professional-development)
- [Contact Support](https://go.northwestahec.wakehealth.edu/support)

# Contact Us

[ahecmktg@wakehealth.edu](mailto:ahecmktg@wakehealth.edu)

 Medical Center Boulevard  
 Winston-Salem, North Carolina

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