---
title: NCTracks Multi-Factor Authentication (MFA) Updates Coming Soon for Individual and Business Users
description: Multi-Factor Authentication requirements coming soon to NCTracks.
---

[Practice Support Services](https://go.northwestahec.wakehealth.edu/practicesupport)

# [NCTracks Multi-Factor Authentication (MFA) Updates Coming Soon for Individual and Business Users](https://go.northwestahec.wakehealth.edu/practicesupport/nctracks-multi-factor-authentication-mfa-updates-coming-soon-for-individual-and-business-users)

 Written by [Practice Support Team](https://go.northwestahec.wakehealth.edu/practicesupport/author/practice-support-team) | Aug 13, 2024 7:00:00 PM

In accordance with the [North Carolina Identity Management (NCID) Citizen Identity Project](https://urldefense.com/v3/__https:/npn5zijab.cc.rs6.net/tn.jsp?f=001HVhzlFVTjIJIjyfpjHXhhUmIJdl5k9xm_oBoRSUgLCwbpdr3wc5iDXJxRKH1h5qigio0YdL9VZdWgHlLmM2q__QfETz9lXZDUxWYu1khZb2CVS9gPNcPkAbSzUJmHyv8e6uAqvZ8WKUJzRXPC71dTDgHuP2Qz6eg-jGOqbkMWnSA2giD5nU2X298sUNc8eYP6FJltDSMeZI=&c=T8-KPXMlxznuCJP3PzKVM5llpb5tvd5HNRJAXjcknrHlYX5Np03wZg==&ch=1dUxGKkdJcDfristMqs7oE4XEdP3IsmKvkR6yVJ0hJx5PMnKyj3tbA==__;!!GA8Xfdg!08pZTzPq6Pez3TF97mSmHMHYZtkcQvsz88EdbeRxMITcMmM7Ys09tyNiyViOrlBzgbGQqeLj7U8Lfsk3tzB8AL5Vh0LQ7wL1sBAy$), NCTracks is changing the User Login process and implementing Multi-Factor Authentication (MFA) updates. Please complete the following steps to update your NCID profile by **Sept. 6, 2024,** in advance of the MFA updates:

*These instructions are for Individual and Business users only, not Local and State Government users.*

 

1. Login to the MyNCID portal at [**https://myncid.nc.gov/**](https://urldefense.com/v3/__https:/npn5zijab.cc.rs6.net/tn.jsp?f=001HVhzlFVTjIJIjyfpjHXhhUmIJdl5k9xm_oBoRSUgLCwbpdr3wc5iDaiZkGrSAJOptfLVpKO6IVjIJVxaqVmDFpztpwxo_a7LKiPb19YkoVL7NyQfNlIeHeQYllaNNfiML0YfyLE6_f4iVQRd3P5taWPysq-oFOuWGcr5s6LWlBtM6Jslf8ueU_0w9yoX9HHKBb_XdoR4mPpIkXgpaaa1Y1fBxElrReKir2ABeBK8OEu0JJ0FHi40lA0DstvX_hGxJ7GEYnHFmNZ2r9vN3L5kF3X1GNvmrcYcV1_GgcrygYginF1-BE9wYTx1N3YOvjsWQZ3xQXh5luRx8Hso_8BvwP4zgCzzqhAEvzamItWEtRhkQOk0FDdvFzi4vsgRt8c-&c=T8-KPXMlxznuCJP3PzKVM5llpb5tvd5HNRJAXjcknrHlYX5Np03wZg==&ch=1dUxGKkdJcDfristMqs7oE4XEdP3IsmKvkR6yVJ0hJx5PMnKyj3tbA==__;!!GA8Xfdg!08pZTzPq6Pez3TF97mSmHMHYZtkcQvsz88EdbeRxMITcMmM7Ys09tyNiyViOrlBzgbGQqeLj7U8Lfsk3tzB8AL5Vh0LQ7-LQm-k4$) with your NCID Username and Password.
2. You will see the Profile Information page upon successful login.
3. Click on the **MFA** tab on your profile page.
4. Click on the **ADD ENROLLMENT** button on the bottom right.
5. A pop-up window will appear prompting you to choose an MFA method. *Please note that office phone extensions are not supported.*
6. Follow the onscreen prompts to add your chosen MFA method.

 

For detailed instructions, including images of each step, refer to the [NCID User Guide for MFA](https://urldefense.com/v3/__https:/npn5zijab.cc.rs6.net/tn.jsp?f=001HVhzlFVTjIJIjyfpjHXhhUmIJdl5k9xm_oBoRSUgLCwbpdr3wc5iDaiZkGrSAJOpX-h0tYqi_Hv1kOKdTlzDYjeWvPKQdqfHcwZHDpwXTqA-fi6xTgD0sgFJ9blgu6lL_4XzYpmoMWup1bPJfGrHUdeDOD3j3RSDgPvjaj5vm7VCkFe2O2_B8J3vhMGzFo53dfS4VfwVb1hLEwyuA8wLp2OkZGkK15Gh9U6crJGGrHJdtDKhRa0NVqHcYsnsGgUlasMH2XcdCnxmUnk5gaPU9xb8uQUiuLyDDyHZSNFhvXhGlWC5g8CcJV9o9mWzkr_Bk1B8vULpCJFkpW5KsRwM78KIr0kF9ndjvLYYkw7qcmWgPSIBijIpymCvQsjgVgvrDPkdimgZgC2CFvmy_M0e29l-QULSjtZyHkJhh28JopaG7anECT04kwkFxxwitciLUnInymLern1lsO3XPNQzOMK-55_0OpEUa4XQOhLYqD5dX5HxcJoKweL9vmxn2iFYLqRAWpHUN7U=&c=T8-KPXMlxznuCJP3PzKVM5llpb5tvd5HNRJAXjcknrHlYX5Np03wZg==&ch=1dUxGKkdJcDfristMqs7oE4XEdP3IsmKvkR6yVJ0hJx5PMnKyj3tbA==__;!!GA8Xfdg!08pZTzPq6Pez3TF97mSmHMHYZtkcQvsz88EdbeRxMITcMmM7Ys09tyNiyViOrlBzgbGQqeLj7U8Lfsk3tzB8AL5Vh0LQ7wKdnuTg$).

***Important Note: Providers who do not currently use MFA*** *will not be impacted at this time. MFA updates will be implemented through a phased approach. Until that time, your current login method will continue to work. However, you are being asked to update your profile to ensure a seamless transition to the new MFA method. You will receive further communication when your MFA is to be updated.*

 

**If you are an Individual or Business User who currently uses MFA, these updates will impact you on Sept. 15, 2024**. Once these updates are implemented you are no longer required to access and maintain MFA using [https://mfaportal.nc.gov/nctracksmfa/login.aspx](https://urldefense.com/v3/__https:/npn5zijab.cc.rs6.net/tn.jsp?f=001HVhzlFVTjIJIjyfpjHXhhUmIJdl5k9xm_oBoRSUgLCwbpdr3wc5iDaiZkGrSAJOp_uzCuD2u1ISXT86mQ_YZ5kbmzxymPI01HAjAmRoPji6k-bC-54HXNy3Gd3RjaPbEpMdcmuVV6OegRcWBhNvtfZQD68FTmGTR6GnugOpi1CGZPw5L_z30vg==&c=T8-KPXMlxznuCJP3PzKVM5llpb5tvd5HNRJAXjcknrHlYX5Np03wZg==&ch=1dUxGKkdJcDfristMqs7oE4XEdP3IsmKvkR6yVJ0hJx5PMnKyj3tbA==__;!!GA8Xfdg!08pZTzPq6Pez3TF97mSmHMHYZtkcQvsz88EdbeRxMITcMmM7Ys09tyNiyViOrlBzgbGQqeLj7U8Lfsk3tzB8AL5Vh0LQ76wBjuRS$). All profiles, including MFA, will be managed through [https://myncid.nc.gov/](https://urldefense.com/v3/__https:/npn5zijab.cc.rs6.net/tn.jsp?f=001HVhzlFVTjIJIjyfpjHXhhUmIJdl5k9xm_oBoRSUgLCwbpdr3wc5iDXJxRKH1h5qiwxQgmPXU6y4UuSQbKbilslkQvW9v6tcbLCrHCbBpbp1OChB9ljFlD3tTWbf3TWvzNssk74zxrgMPV1VTfW1xlg==&c=T8-KPXMlxznuCJP3PzKVM5llpb5tvd5HNRJAXjcknrHlYX5Np03wZg==&ch=1dUxGKkdJcDfristMqs7oE4XEdP3IsmKvkR6yVJ0hJx5PMnKyj3tbA==__;!!GA8Xfdg!08pZTzPq6Pez3TF97mSmHMHYZtkcQvsz88EdbeRxMITcMmM7Ys09tyNiyViOrlBzgbGQqeLj7U8Lfsk3tzB8AL5Vh0LQ7wa55vvo$) after implementation.

 

If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at **919-754-6000 or 800-722-3946.**

For more information and training videos, visit the [NCID Citizen Identity Project | NCDIT training page.](https://it.nc.gov/support/ncid/ncid-citizen-identity-project#Tab-Training-4404)

 

 

*Source: NCTracks News and Updates *

 

[View full post](https://go.northwestahec.wakehealth.edu/practicesupport/nctracks-multi-factor-authentication-mfa-updates-coming-soon-for-individual-and-business-users)

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