Practice Support Update Blog

NC HIEA Updates User Access, Privacy and Security Policies

Mar 15, 2021 1:03:10 PM / by Practice Support Team

As a result of the 21st Century Cures Act Information Blocking provisions, the NC HIEA is updating its User Access, Privacy and Security policies which will become effective April 5, 2021. Most changes are reflected in Section 15 & 16 of the Privacy and Security Policies. 

All Participant Account Administrators (PAAs) should receive an email as below: 


Dear NC HealthConnex Participant: 

After consultation with its Advisory Board, the North Carolina Health Information Exchange Authority (NC HIEA) is revising its (i) User Access Policy and (ii) Privacy and Security Policies. Copies of the revised documents are available here. 

Participants are afforded a thirty (30) calendar day notice period before changes to the NC HIEA Policies take effect. The effective date of these revised policies is April 5, 2021, which coincides with applicability date for the information blocking regulations in 45 CFR Part 171 

If you have concerns or questions regarding the revised User Access Policy or the revised Privacy and Security Policies, please contact the NC HIEA at (919) 754-6912 or 

Thank you for your continued partnership and support. 

The NC HIEA Team 


Note: This notice is being sent to the Primary Contact, Alternate Contact, and Participant Account Administrator that your organization last provided to the NC HIEA.  Please email any contact updates to 


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