Practice Support Update Blog

Connecting to NC HealthConnex (NC HIE)

Dec 1, 2020 8:30:00 AM / by Practice Support Team

Galen Connections

For those practices that are connected to NC HealthConnex through Galen, you should have received an email on November 9th, 2020 regarding your new HIE connection options. NC HealthConnex is transitioning practices off of Galen connections. Please respond via email at with your preferred connection choice by January 1st, 2021.

Dear NC HealthConnex Participant,

We hope this message finds you and your staff staying well during this difficult time. We are contacting you because our records indicate you are connected to NC HealthConnex via the Galen solution…..

Please update with your preferred connection choice by January 1, 2021.


Hardship Extension Process

Are you having trouble getting connected to NC HealthConnex? Recent legislative updates have extended the June 1, 2020 deadline to October 1st, 2021. If you are unable to meet the new deadline, you may be eligible for a temporary hardship extension. Complete the hardship extension form or find out more here.

The following provider types will have the hardship extension automatically granted:

  • Chiropractors
  • Behavioral Health Residential Treatment Facilities
  • Therapeutic Foster Care Treatment Facilities
  • Psychiatric Residential Treatment Facilities
  • Behavioral Health Providers Other Than Psychiatrists
  • Children’s Developmental Services Agencies


North Carolina’s new, modernized health information exchange, NC HealthConnex, delivers added value to conversations happening at all levels in the health care industry. It breaks down information silos between providers, achieves greater outcomes for patients and creates efficiencies in state-funded programs such as Medicaid.

NC HIE Website



Tags: NC HIEA, NC Healthconnex

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